Overall job purpose: To provide an effective and efficient Payroll service to customers, ensuring accurate and timely delivery of agreed serviceRespond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyaltyTo provide support to Payroll Manager, who with the team, provides an excellent quality service to the client base and continuously improve the processes and service provided year on yearTo perform all duties in accordance with the company Health & Safety and Quality policy procedures Main responsibilities and Opportunities: Manages Relationships with Internal & External ClientsMeets deadlines as specified in Client SLA's through effective communication and prioritisationCheck output of team members for accuracy and timely completion in line with agreed client SLA'sMaintain and monitor daily/week quality statistics for reviewUndertakes Payroll Audits and scoping activities and produces audit report using a range of mediaDevelop continued excellent relationships with all clients responding to client needsEnsures company confidentiality at all timesManages issues and complaints to ensure a positive outcomeManages relationships with internal clients including Senior ManagementEnsures appropriate and accurate communications with team, customers and collegesClient service excellence in all dealings and gain evidence via feedback and satisfaction surveys from clientsPrepares and reviews payroll, and P11D where appropriate, issues and agrees payroll schedules with customersEnsures customer data is received in correct format to meet SLA agreements and rreconciles data to ensure accuracyCommunicates system updates to team and rrecommends and agrees ways in which systems and procedures can be improved to enhance businessEnsures customers are charged accurately and in a timely manner for services receivedLiaises with customers to provide costs for additional requirements outside of the SLAProvides information as requested by customers in terms of their contracts Identifies, to the customer, disruptions to service level agreement and implements corrective action People Management Assists in cascading to the team the objectives and direction from the Division's Business objectives as set by Payroll Manager and ensures team understanding of vision/mission and purpose of the Unit.Undertake regular performance reviews, identifies opportunities for continuous improvement, provide coaching and individual developmentProvides and maintains regular data/statistics/reports on team and individuals performance for discussions in 1:1'sTrains, coaches and advises team members, colleagues and customers with the aim of maximising performanceUndertakes performance management for all individuals within team and ensure appraisals are completed within required timescales<li class=
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Job Details: SAP Payroll Team Leaders (x2)

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