CredentialsKnows how to land change and make it stick. Ability to communicate to right people (back up with materials - processes, guides) explanation of the benefits of the changeAble to lead a project from conception to implementation. Medium sized projects (budget not important, but the impact of the change)Able to find and deliver process improvement opportunitiesContinuous improvementUnderstanding of operational excellence and how to move an operation towards thisLeadership of technically competent people - ability to develop staff, gain the maximum from capable people (lead team of 8 people)Ability to engage and enthuse staff and get the best out of people. Not about doing the change, enabling others to make changes themselvesAbility to influence peers - driving process improvement in other people's areasPassionate about customer service Results drivenCommercially savvy - ability to quantify benefits of process improvements and product enhancementsNot need payroll experience Ideal candidate backgroundsBusiness / Process Improvement ManagerBlack BeltOperations - outsourcing, back office, contact centre, transactionalNot keen on very technical IT / software backgrounds
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Job Details: Product Support Manager

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