Knows how to land change and make it stick. Ability to communicate to right people (back up with materials - processes, guides) explanation of the benefits of the change
Able to lead a project from conception to implementation. Medium sized projects (budget not important, but the impact of the change)
Able to find and deliver process improvement opportunities
Continuous improvement
Understanding of operational excellence and how to move an operation towards this
Leadership of technically competent people - ability to develop staff, gain the maximum from capable people (lead team of 8 people)
Ability to engage and enthuse staff and get the best out of people. Not about doing the change, enabling others to make changes themselves
Ability to influence peers - driving process improvement in other people's areas
Passionate about customer service
Results driven
Commercially savvy - ability to quantify benefits of process improvements and product enhancements
Not need payroll experience
Ideal candidate backgrounds
Business / Process Improvement Manager
Black Belt
Operations - outsourcing, back office, contact centre, transactional
Not keen on very technical IT / software backgrounds
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