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Payroll Officer - County Fermanagh -
  • Accounts & Payroll Clerk
  • Competitive
  • County Fermanagh
E&I Engineering are a leading Electrical Switchgear and Busbar Trunking Manufacturer operating throughout the UK, Ireland, Europe, Middle East and USA, serving large scale industrial and commercial markets.We are now recruiting for the following position/s to be based at our Burnfoot, Co Donegal facility:PAYROLL OFFICERJoining our existing Payroll function, an experienced Payroll professional is required to facilitate the processing of our high volume weekly and monthly payrolls, whilst also assuming responsibility for a range of general payroll based administration activities.FOR FURTHER DETAILS AND TO APPLY ONLINE CLICK ON THE BUTTON BELOW.C.V. APPLICATIONS ONLYE&I Engineering Group, Ballyderowen, Burnfoot, Co. Donegal
Payroll Administrator (Part Time) - Nottingham -
  • Payroll Administrator
  • Competitive
  • Nottingham
Payroll Administrator (Part Time)  Nottingham, Nottinghamshire  £Competitive Plus Discounted Private Medical & Dental Cover, Life Assurance, Season Ticket Loan, Childcare Vouchers, Subsidised Gym Membership, 28 Days’ Holiday (pro rata) + Discretionary Christmas Shutdown & Ability to Purchase Extra Holiday, Enhanced Family Friendly Benefits (Maternity and Paternity) + Other Excellent Benefits    If you’re a highly organised individual with strong client-facing skills, this is a fantastic opportunity to increase your finance knowledge with a leading accountancy practice.    Our client is an expanding top 15 accountancy practice with offices across the UK and internationally. They are now looking for a Payroll Administrator to join their team in Nottingham on a part time basis.    Fostering a rewarding and forward-thinking environment, our client offers the chance to increase your skill-set and work with an interesting client base.     As a Payroll Administrator, you will work on both weekly and monthly payrolls for a variety of clients.   Managing a portfolio of approximately 60 - 70 clients, you’ll obtain and process information from clients and send through the final payroll and pay slips. You’ll notify the client of PAYE and NIC liability and arrange BACS payments when required.   Additionally, you’ll carry out quality control reviews of payrolls and promptly handle any queries relating to payroll matters.   To be considered for this role, you will need strong client-facing skills. A proactive approach and superb prioritisation abilities are also key.  Self-motivated and organised, as a Payroll Administrator, you will have excellent communication skills, superb attention to detail and the ability to work with minimal supervision.     Ideally, you will have payroll experience gained in an accountancy practice, but this is not essential. Experience of Star Payroll would also be advantageous.    Please note, this is a part time role, working 25 hours per week, ideally over five days. However, for the right candidate, these working hours are flexible.    To apply for the role of Payroll Administrator (Part Time), please apply via the button shown.    This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.    Additional Keywords: Payroll Administrator, Part Time, Payroll Assistant, Payroll Clerk, Payroll Officer, Accounts & Payroll Assistant, Payroll Co-ordinator, Bookkeeper, HR & Payroll Administrator, Accounts, Accountancy, Payroll.  Working hours: 25 hours per week
Payroll Manager - Wolverhampton - Leonard Cheshire
  • Payroll Manager, Payroll Supervisor, Payroll Team Leader
  • Competitive
  • Wolverhampton
Location: Shared Service Centre - Wolverhampton Employment type: Permanent Job type: Full time Salary: up to £38,166 Closing Date: 23 January 2018   Do you… Want the chance to use and grow your skills and knowledge while making a difference to society? Want to be part of a leading organisation which positively impacts on the lives of disabled people across the world? If so… Leonard Cheshire offers you the chance to become part of a great team! About the role Leading a team in the provision of a full in-house payroll service for 6000+ employees, you will ensure a customer focussed and timely service, supporting managers and local administrators across 150+ sites. You’ll be our expert in planning and supporting the implementation of changes to terms and conditions, pay rules etc and take the lead on payroll advice for managers at all levels and developing and improving internal processes and systems. Of course you’ll be the lead in ensuring timely statutory/year end provision and build great relationships with internal and external partners and HMRC. To be successful in this role you will need: To be calm, positive, proactive, flexible, resilient and determined Considerable experience of managing a payroll team In depth knowledge of statutory payroll requirements and experience of HMRC payroll returns To be able to horizon scan and plan ahead for internal and external changes Pensions knowledge and understanding Experience of automating and streamlining business processes Experience of implementing effective financial controls To have strong people skills, both as a leader and in developing working relationships with others To have excellent communication skills and strong problem solving ability We offer a wide range of employee rewards and benefits including: Contributory company pension scheme with competitive life cover benefit Substantial and flexible annual leave, with the possible option to buy or sell (salary sacrifice) Access to cash health plan at very favourable rates Access to cycle-to-work benefits (salary sacrifice) Access to child-care vouchers (salary sacrifice) Comprehensive Employee Assistance Programme About us Leonard Cheshire is the leader in enriching the lives of disabled people. We are the largest disability non-profit organisation in the UK, with around 6,000 employees, and we support more than 20,000 disabled people across our global operations. We honour our past, drawing on our legacy to inspire us for the future. We are in the exciting process of transforming into a modern, relevant and sustainable organisation. Leonard Cheshire Disability welcomes applications from all sections of the community. A satisfactory disclosures check is required for this post. Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once a suitable candidate has been appointed.
Payroll Officer - Tiptree -
  • Accounts & Payroll Clerk
  • £20,000 Per Annum
  • Tiptree
  • 4 applications
Aspire Media Group are looking to recruit an experienced Payroll Officer to join our busy and demanding HR/Finance Team. The role will be predominantly working alone running and producing all payroll functions across a multi-business organisation, however, liaising with both the HR and Finances Teams is key. You will have responsibility for end to end payroll processing and pension administration. We are looking for someone with experience of working in a fast paced, deadline driven environment who can handle multiple tasks and has a meticulous eye for detail. The role Responsible for the daily running of the payroll department across all 7 businesses (including multiple monthly, bi-weekly, weekly payrolls and 1 Australian payroll), with an excess of 500+ employees across all companies Inputting new starters/leavers and manually calculating salary payments, adjustments, timesheets, statutory sick pay/maternity/paternity pay Assist in management of pension deductions via payroll Assist in the running of all year end and month end processes Organise all monthly deadlines and ensure all paperwork is received in time to process Knowledge of Tax, National Insurance, pension auto-enrolment regulations etc. Processing of annual P11D's The candidate Ability to liaise and build relationships with the HR/Finance Team and our external payroll bureau who produce our monthly reports and pay slips Previous experience within a payroll capacity is essential Strong IT/Excel skills essential Ability to work unsupervised and on your own initiative Hold a Full UK Driving Licence (essential) Salary: £19.5K (Full time equivalent = £26K) Hours: 30 per week (Mon - Fri)
HR Advisor - Cheadle - RZ Group
  • Accounts & Payroll Clerk
  • £25,000 Per Annum
  • Cheadle
HR Advisor - Full Time - Flexible Working (between 9.30am to 5.30pm Monday to Friday)Based in Cheadle (with travel in to Central Manchester required)Excellent Training and Support and Career Progression.Salary to £27,000 with Benefits including Health Care - Pension - Childcare Vouchers - Holiday Discounts (for friends and family also) and more.Also have an on site Badminton Court and Putting Green - Casual Dress Code - Canteen Facilities and Free Parking.My Client - An award-winning and online holiday retailer is currently looking for a qualified and proactive HR Advisor with a minimum 2 years' generalist HR experience to join them on a full time, permanent basis. The role will see you actively coaching and providing support in the application of HR policies and practices, along with providing advice and guidance on complex HR issues. You will also assist with recruitment needs, leave requests, sickness management, on-boarding/off-boarding, payroll and production of HR correspondence and documentation.To be a success in this role you will need to have:CIPD Qualification (or currently working towards)Minimum 2 years' experience as a HR AdvisorExcellent communication skills with the ability to influence at all levels up to StakeholderExperience of managing complex employee relations case workExperience of managing performance, absence, grievance and disciplinary issuesAbility to handle multiple and/or complex tasks and achieve successful outcomesExcellent planning, organisation and administrative skillsStrong verbal and written communication skills with the ability to influence at all levelsSo if you want the chance to work for such a great business and get all those amazing perks, do not delay, forward over your CV to Louise for immediate review.Recruitment Zone acting as an employment agency in regard to this advert.
Human Resources Supervisor - Berwick-upon-tweed -
  • Accounts & Payroll Clerk
  • £30,000 Per Annum
  • Berwick-Upon-Tweed
JOB REFERENCE: TSLJW0135JOB TITLE: Human Resources Supervisor LOCATION: Chirnside, Duns, BerwickshireSALARY & BENEFITS: £30,000 to £32,000. Pension up to 8% company contribution and Company bonus scheme. WORKING HOURS: 0830 to 1700, Monday - Friday. THE COMPANY: Our client is based within the Scottish Borders and is internationally recognised as a market leader in the design, process manufacture and marketing of specialist and nonwoven products. Due to continued success, they are now seeking a Human Resources Supervisor for their HR Department in Chirnside, Duns, Berwickshire.THE ROLE: The successful candidate will be responsible for leading two HR specialists in order to achieve an effective HR Department. Key Responsibilities for the Human Resources Supervisor role in Chirnside, Duns, Berwickshire:Provide HR advice and support regarding all aspects of the employee life cycle, ensuring legal complianceSupport line managers to get the best from their teamsSupport the HR Manager in creating HR plans and activities to support business needsManage the recruitment processMaintaining employee records and ensure confidentialityDraft contractual paperwork and offer lettersOrganising annual appraisalsDevelop and improve HR related processesCoordinate employee benefitsAdvise management on best practiceCarry out disciplinary/grievance meetings/return to work interviewsTrack employee sickness & absenceCoordinate and organise internal and external training in order to meet business requirements.Oversee the payroll process, booking of travel and accommodation.Answering day to day HR queriesOther duties as requiredTHE CANDIDATE: The successful candidate for the Human Resources Supervisor role must be a good communicator and able to work in a small team.Essential criteria for the Human Resources Supervisor role in Chirnside, Duns, Berwickshire:CIPD qualification and a background in HRMust have own transport due to location of roleDesirable criteria for the Human Resources Supervisor role in Chirnside, Duns, Berwickshire:Degree level qualification or equivalent would be advantageousGood organizational and leadership skillsCreative thinking and problem solving skillsTeam orientated / actively promote a positive and cooperative team spirit and respect the diverse contributions of team members, partners and networksAbility to travel domestically when requiredDoes this sound like you? Are you our clients next Human Resources Supervisor? If yes then please hit the apply now button.You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps
Payroll Specialist - Newport Pagnell -
  • Accounts & Payroll Clerk
  • £20,000 Per Annum
  • Newport Pagnell
We currently have a great opportunity for a Payroll Specialist to join our client based in Newport Pagnell on a permanent contract. Working as the Payroll Specialist you will have full responsibility for the delivery of expert payroll services to your allocated clients.Job Title: Payroll SpecialistLocation: Newport PagnellSalary: up to £22,000 + great benefitsAs Payroll Administrator you will report to the Payroll Bureau Manager and you will full ownership for the service delivered ensuring payroll and legislative requirements are met.Other responsibilities include;Maintain Payroll Bureau procedures in general and for each customer.Ensure the operational delivery of all customer focused payroll services to the agreed customer service levels.Management of day to day pay related matters including responding to pay and pension queries.To ensure all statutory and annual returns are made in a timely manner.Ensure statutory compliance on all pay related practices and guidance given to customers, keeping abreast of statutory legislation.Involvement with implementation of new allocated customer business.Compliance with the Data Protection Act and GDPR.Maintaining confidentiality and security of any payroll and employee systems, to meet company, legal and statutory requirementsRecord and report on Payrolls to enable accurate invoicing and department analysis.Build up relationships with all contacts, providing excellent customer service.Work with the Payroll Bureau Manager and as part of a team on suggesting and working on continuous improvement to processes and software.The successful candidate will have proven experience of delivering payroll services as part of an outsourced team, you will be CIPP qualified and able to manage your time effectively to meet objectives. It is essential that you have strong communication skills and you are highly organised.You must be able to work well under pressure and to deadlines, strong IT skills are also required for this position. The ideal candidate will be a team player who has the ability to manage their own portfolio of customers.
HR Systems Coordinator - Birmingham -
  • Accounts & Payroll Clerk
  • Competitive
  • Birmingham
Working as part of EY's UK Talent Shared Services (TSS), the HR Systems Coordinator will contribute to, and execute the HR Systems team's long term vision in supporting HR Services. The HR Systems Coordinator will deliver end user support across a number of core EY IT systems, including the Global HR System (Oracle's PeopleSoft Enterprise platform (version 8.9), Lotus Notes databases to support our end-to-end HR processes (joiners, transfers, change requests and leavers) and contact centre enquiry logging systems. In addition, the role will support the change agenda linked to the infrastructure that delivers the Global HR System (GHRS), country data management and data interfaces to downstream systems to help deliver payroll and other cyclical operational events.AccountabilitiesProvide first line (Tier 1) support to end users of GHRS and other TSS systems; respond to, manage and resolve all issues within the team's service level agreement (SLA)Delivery of system housekeeping routines and other timetabled activity daily, weekly, monthly, quarterly, annually as requiredProvide reporting services to end users and analyse data to help inform business decisionsProactively manage risk through regular system maintenance and audit to ensure data integrity and protectionWork with our IT Services teams to coordinate the resolution of major system bugs and outagesAct as a system expert and provide both formal and informal training to users on best practice use of our systems, developing/maintaining supporting documentation to assist system usersContribute to the testing of system changes and work with IT Services to ensure that all changes are built and delivered to the required specificationContribute to the overall development of the TSS by encouraging change and identifying areas for efficiencies aligned to EY's global systems landscapeRepresent the HR Systems team in the delivery of cyclical activity across the complete application infrastructure (eg annual business unit reorganisation, holiday carry forward, salary review, student recruitment candidate uploads to GHRS) and develop/maintain process documentation where required.Build and maintain effective operational relationships with TSS teams, Global Shared Services, IT Services and FinanceContribute to TSS and HR Services projects and initiativesCommit to own personal development and completion of appropriate learning and development activities to ensure capability and skills are currentTypical activitiesManage system support channels to ensure support is provided to the end user on a daily basis within SLAApply judgement and make appropriate referrals via the EY ticket management system to IT Services teams managing through to resolution within SLARespond to escalated user enquiries/problems on a timely basis and to satisfactory resolutionCascade system outage notifications aligned to TSS brand and exceptional client service guidelinesProduce standard reports using EY's myReports (HR Data Mart) reporting solution according to the team's weekly/monthly schedule and respond to ad hoc requests accordinglyManage system security through assigning the correct level of access to authorised usersCapture database change requests and document where requiredWork in line with HR Services strategy to develop appropriate local vs global systems solutions where necessaryPerform testing (user acceptance testing (UAT) of changes to GHRS and other systemsProvide support to other team members for major system projects as required across the HR Systems infrastructureExperience & QualificationsIntermediate knowledge and understanding of technology and how it can be used to improve processes and servicesExpert knowledge of Microsoft ExcelExperience/technical knowledge of PeopleSoft Enterprise version 8.9 functionality and reporting is desirableExperience of working with in-house software solutionsExperience of troubleshooting system issues, identifying root cause and resolutionAbility to explain and present technical information to non-experts and advise/guide users in the use of systemsAbility to adapt to change and adopt a flexible style and approachCapable of working under pressure and able to prioritise workload and project requirementsAbility to demonstrate initiative and vision, manage operational activities and identify opportunities for process improvementGood written and verbal communication skills, high degree of accuracy and attention to detailWhat working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:Support and coaching from some of the most engaging colleagues aroundOpportunities to develop new skills and progress your careerThe freedom and flexibility to handle your role in a way that's right for youEY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.About EYAs a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Make your mark. Apply now.
Sales & Business Development Manager  - Birmingham Or London -
  • Bureau Manager, Pre-Sales Consultant, Shared Services Manager, Payroll Specialist, Head of Payroll and Pensions
  • Competitive
  • Birmingham or London
Job Title:  Sales & Business Development Manager    Department:  Marketing & Business Development    Reports to:  Associate Director of Marketing    Date:  January 2018      Responsible for: The Sales & Business Development Manager has a shared responsibility for all revenues generated by the Institute; and is responsible for directly delivering sales, across all Institute services.  Including, but not restricted to: Training Qualifications Membership Consultancy Payroll Assurance Scheme Advertising and sponsorship    Job context: The role has two core focuses: revenue growth, which will come from significant activity in corporate sales, supported by promotional activity through in-house and third party channels; and support for the institute brand in terms of building a positive image as well as growing awareness among stakeholders. This area of the business works to a very high level and at an extremely fast pace.  The workloads will vary but will always provide new challenges.  The job-holder will be expected to be self-sufficient and undertake projects/tasks set by the Associate Director of Marketing.  This role will generate a number of activities from a wide range of meetings.  At all times this role must seize opportunities to maximise the opportunity to promote the profession and the CIPP’s services commercially.    Major responsibilities: Achieving growth and hitting sales targets by successfully managing the sales and telesales team To develop and implement, in line with overall corporate strategy and the goals of the services division, a business development plan, which delivers growth in revenue and customer base To help lead the planning, direction and execution of corporate sales, working with marketing and business team members as well as other staff who have sales or client facing roles.  The job-holder will be spending a significant amount of time out in the field with clients and partners Line management of the sales team to ensure the successful delivery and implementation of the sales strategies To work closely with other managers within the services division to deliver agreed revenues, customers, and other goals Revenue budgets and other targets will be set in discussion with the job holder and the associate director of marketing, but the route to achievement is in the hands of the job holder. To work closely with other managers and directors to ensure that information and ideas sharing, and other joint initiatives in areas such as customer service quality and technical knowledge provision are delivered in a collaborative manner To achieve revenues from promoting and selling the Institute’s range of products and services ?Ensure the accurate and timely execution of sales campaigns, following dispatch of other marketing communications.   Provide relevant and timely information relating to sales conversions and income generated Regular consultation is required with the Associate Director of Marketing.  This is especially important in order to ensure that plans, projects and initiatives are in line with the corporate objectives Developing and promoting the CIPP Payroll Assurance Scheme. Leveraging the Payroll Assurance Scheme to strengthen the CIPP brand within the payroll industry Identifying growth opportunities within the payroll industry to increase the CIPP’s consultancy presence.     Nature and scope of working relationships: This role has a number of internal and external contacts, namely;    Internal departments –  Sales & Marketing  Qualifications  Training  Administration Consulting    External departments -  Members Students Companies/clients (joint initiatives) Conference delegates    At a strategic level, the Associate Director of Marketing will influence the overall sales strategy which will be reflected in the business development plans.  Particular challenge Balancing resources and effort across two core focuses – revenue generation on the one side, and brand awareness on the other.    Leading and motivating a sales programme where peers and staff who do not report to the job holder are an integral and significant resource.    Candidate’s background and experience The candidate should demonstrate significant and successful experience of sales planning and execution, ideally with experience of strategic planning.  Key requisites include supervisory, budget management, relationship management and project management skills.     The Sales & Business Development Manager should have the ability to work as an expert advisor to non-sales peers and colleagues to encourage them to increase sales across all business areas.    Person specification The job entails a high degree of autonomy in how initiatives are executed, once agreed with the Associate Director of Marketing, and as necessary with other internal and external stakeholders.  The role therefore requires a high level of creativity, self-motivation, environmental awareness, as well a strong attention to quality and detail.  We are looking for a person who can demonstrate team working, with a positive attitude and a commitment to the CIPP.  He/she will also need to show excellent standards of work, including initiatives for improvement, in line with the overall business strategy.  This person must be able to demonstrate their ability to prioritise workloads, sometimes under extreme pressure.    This is a key role and, as such the job holder will need to demonstrate that he or she:    Develops initiatives that take the business forward Achieves results by simultaneously challenging and supporting Strong negotiation skills. A clear understanding of sales process and target management. Recruits and develops an enthusiastic and talented team Develops staff capability to maximise operational success Is not easily deflected by obstacles in their path Builds a culture of ‘can do’ Encourages continual improvement by providing a climate for challenging the status quo Generates a culture of success by managing the performance of individuals & teams, turning round poor performance if required, whilst ensuring everyone feels stimulated & fulfilled Sustains performance while making changes to the business Sets clear and challenging goals for self, their team & the company to achieve Pushes themselves beyond what they think they can achieve Takes responsibility for the performance & wellbeing of other people Doesn’t just tell people what they want to hear and finds acceptable ways of giving people difficult information Communicates effectively with all levels of staff Gains the commitment of others to a common purpose Expresses ideas and suggestions in a positive, persuasive manner Puts emphasis on the delivery of key messages during discussions Helps team members to maintain a sensible balance between work and home life Recognises and rewards initiative Provides positive feedback to individuals and acknowledges efforts Sets realistic and achievable targets for individuals to work towards Clearly communicates business goals and objectives Takes time to understand development needs e.g. regular discussions to identify skill gaps Provides development opportunities Can manage tight deadlines without compromising quality Demonstrates energy, enthusiasm, discretion, and diplomacy Demonstrates drive, determination and resilience Is IT literate Has excellent written and verbal communication skills; capable presenter    Qualifications, skills and experience: The role requires the application of direct sales as well as marketing experience.  Supervisory, project management, change management, internal and external communications and leadership are all integral skill requirements. A new business selfstarter, combined with strong account management skills.    Workload Dimensions: Direct reports: Responsibility for the CIPP sales team, including three Telesales Representatives.  It is key that while the staff team have specific operational responsibilities, tasks, objectives and skills must be shared across the team to ensure cooperation of effort and flexibility of resource deployment.    Terms and Conditions:  Salary    TBC (depending on experience) Working week  37 hour working week (full-time)  Annual leave   25 days annual leave per annum (plus bank holidays) Pension:   Group Personal Pension Scheme available Healthcare:   Health Care and Cashback Schemes available    Recruitment Process: Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to vickie.graham @cipp.org.uk by no later than 31 January 2018      The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.     
Senior Payroll Manager - Birmingham -
  • Global Payroll Manager, Head of Payroll, Payroll Manager
  • Competitive
  • Birmingham
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you. Level 4  The Center of Excellence (COE) team is primarily focused on Payroll Management and as a Senior Payroll Manager within the COE you will ensure that all operational deliverables mentioned in the contract meet the agreed service levels for the accounts you manage in your jurisdiction. The Senior Payroll Manager plays a major role in translating customer expectations through regular communication and in turn, setting clear goals with their team of payroll associates, specialists and Payroll Managers to ensure that operations deliver the required output – enabling the teams to control and improve service through Lean Visual Management. It will be down to the Senior Payroll Manager to plan and resource effectively to handle the peaks and troughs of the business and increase the quality of the team through good recruitment, training and development, and through effective coaching, leading and managing a team of payroll associates, specialists and managers. Senior Payroll Managers own delivery of a standard, compliant, accurate, timely and cost effective payroll service to at least three accounts in a country, are the local service delivery manager (LSDM) for customers, account managers and regional service delivery managers (RSDM) for operational matters and are the line managers of payroll associates, JL3s payroll specialists and JL3 Payroll Managers working on their payroll accounts. Across all countries, a Senior Payroll Managers role and responsibilities are to:   1. Manage Customer: a. Primary Focus areas: i. Owns the Payroll Service for at least three accounts in a country and is the LSDM for the customer and NGA HR account directors and regional service delivery managers. ii. Owns any major escalations/incidents related to the assigned service scope for smooth operations delivery along with the account manager. iii. Escalates incidents as appropriately to the senior manager. b. Additional Focus areas: i. MSA is continuously updated with all the additional/elimination of activities to ensure 1) scope is up to date and 2) NGA HR is paid for all services provided c. How: i. Customer Satisfaction in terms of: · escalations · challenges · scope · behavior d. Measure of Success: i. Number of escalations   2. Manage Service: a. Primary Focus areas: Reference B Vacancy Center of Excellence: Senior Payroll Manager Location Town Contract Fixed Term / Permanent i. Green SLAs. ii. Ensures that contractual requirements are clearly converted to measurable goals for the team to ensure seamless delivery and reviews this from time to time for alignment. iii. Payroll Managers interact with payroll associates and specialists through whom they manage all executed pre-payroll validation, payroll and post-payroll work. iv. Payroll Managers are responsible for ensuring their first and final payrolls are compliant and predictably delivered accurately, timely and cost-effectively. v. Payroll Managers interact with one or two Supervisors in Customer Service through which they coordinate all pre-payroll data-management work that needs to be executed for their MPS+ and CPS accounts. b. Additional Focus areas: i. Periodically review Master Service Document (MSA) with Activities List handled by Team currently to ensure there are no gaps between what is agreed with customer vs. actual delivery. ii. Responsibility for monthly Leadership reporting for account(s) within your country. The reporting metrics include Referenceability, Project Status, CR target and Missed SLA justification c. How: i. Discuss above performance weekly with account manager or RSDM. ii. Ensure measured metrics give the necessary details to drive actions. d. Measure of Success: i. Green SLAs ii. Zero Penalty   3. Manage Financials: a. Primary Focus areas: i. Resource planning. ii. Quality of service and rework. iii. Involved in onboarding new customers earlier in the cycle through the Hypercare team. iv. Work with all support functions to ensure her/his teams meet the broader organizational goals. v. Ensure the cost of delivery targets of each account are predictably met in-line with annual objectives, budget and forecast. b. Additional Focus areas: i. Ensure all available resources the team uses to deliver service remains updated and relevant. ii. Ensure the billable, budgeted and actual headcounts are evaluated continuously to ensure that Cost per FTE is optimal c. How: i. Work with WFM team to ensure the teams are right staffed ii. Ensure cost of delivery is improved every month by making sure the results of the productivity management model continuously improve. d. Measure of success: i. Variance of Forecast vs. Actual HC   4. Manage Team: a. Primary Focus areas: i. To increase the quality of the team through good recruitment, training and development and through effective coaching and feedback ii. Ensure appraisals and professional development of staff is effectively maintained and adhered to using the appropriate tools iii. Ensure that the performance management framework is implemented and working effectively right from recruitment to exit interviews b. Additional Focus areas: i. Controlled Unplanned Absenteeism ii. Ensure Attrition (%) is less than 10% (or targets as set by management) & Ensure unplanned absenteeism is less than 1% - even better indicators could be absconding numbers and win backs. c. How: i. DISC ii. Productivity Management Model iii. My Performance Process iv. One-on-ones/continuous coaching v. Daily Team Huddles, weekly service reviews and monthly business reviews vi. Effective team communication strategies d. Measure of Success: i. Green eSAT ii. Talent retention at the right level   5. Manage Shop and Compliance: a. Primary Focus areas: i. Complete Failure Mode and Effects Analysis (FMEA) at least once per year ii. Ensure all Process & customer documents (L3 process documentation, Detailed Working Instructions (DWI’s), Escalation Process, RACI, and customer Details) are updated and managed appropriately and accurately to ensure zero security lapses: ensure all controls are clearly documented in DWI’s. iii. Ensure effective segregation of duties with Payroll Specialists and Associates to ensure all necessary checks and balances are applied and defined controls are effectively executed iv. Ensure compliance with SOC1 processes v. Adhere to the escalation process for (potential) security incidents. vi. Ensure clear and to the point RCA’s are finalized within 72 hours of an incident being detected: ensure the RCA is shared with the entire team and that corrective actions are executed on timed b. Additional Focus areas: i. Ensure team members are continuously coached and briefed on the Security and Compliance updates to ensure every individual in the team is aware & owns the responsibility of Compliance Adherence ii. Ensure all team members complete the annual compliance training on time. c. How: i. Tools available to achieve this objective d. Measure of Success: i. Zero Non-Conformance: Adherence to Process, Technology and Work Environment 6. Continuously Improve: a. Primary Focus areas: i. Identify leakages to drive continuous improvement projects in the processes to provide faster & efficient services ii. Drive cost take out initiatives with a goal to continuously improve efficiency. iii. Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement. b. Additional Focus areas: i. Monitors team and Individual performance and productivity, all areas of performance metrics and identify opportunities for development to ensure that standards are met across the board. ii. To be proactive and aware of any potential issues that may arise to prevent problems and areas of concerns before they occur. iii. Accountable to ensure a perpetual focus on waste identification, elimination and tracking of benefits. c. How: i. Maintain and monitor the improvement ideas repository including waste hunts: Opportunity identification, evaluation and elimination etc. ii. Ensure proper governance cadence is practiced to bring the teams together to deliver seamlessly via huddles, weekly and monthly reviews. iii. Ensure the digital dashboards are put to use effectively during huddles and reviews and actions are derived from them resulting in improved quality of delivery d. Measure of Success: i. Improvement Projects You may also be asked to act as the go-to person for Operations team members in the location(s) where there is no JL5 Senior Manager. The responsibilities may include: Manage Workload Manage Capacity required for delivering service, shifts and duty services Manage Account Allocation: assign resources across workload/accounts Perform Daily Huddles and team meetings Monitor Productivity and Efficiency through ticket statistics, payroll deliverables and PY calendar timelines  Set priorities for the team and support in case of high workload Monitor workload based on PY manager priorities and HRW/myHRW SLAs 1st escalation point for RDC agents SOC1 Controls monitoring and follow-up: Request SOC1 Portal credentials for Task owners, Process owners and backups Onboard new clients or collaboration: Organize Knowledge Transfers and possible travel arrangements Help in the organization of the workload during hyper care period   Manage Team Ensure and organize backup Manage and consolidate Holiday planning Follow up Overtime process Execute Performance Management: regular cycle and off cycles if needed (PIP) Goal setting and development planning Resources planning Actively participate the Recruitment process: Conduct interviews Interact with recruitment Knowledge Management and ensure skill distribution in the team Detect Training gaps – setup (individual) training plan Team administration and interaction with HR and Finance: Long Term Salary Plan assessment Overtime follow up Termination Engage validation Concur expenses validation Holidays reconciliation Conflict management Monitor of accesses to the systems (MyHRW, euHReka, Customers’ system) - approval and verification of level accesses for individual employees Manage Service Manage and prepare RCA Document Manage Security Incident Procedure: Prepare Document Participate with Global team in follow up Relationship with stakeholders: LDCs Support teams: Training, Horizon, HR, Recruitment Improvement Plan: prepare and follow up Interact with PY Managers and SDMs in case of escalations, issues and process changes SLA and PY tasks monitoring and accountability Manage Accesses of team Provide feedback and input to Project teams: CMS Horizon PCC Waste Hunt Onboard new agents: Activate RSA Manage first access request to myHRW, SAP systems, engage Install SAP logon credentials Prepare training plan and organize client specific training   Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA HR, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. You have: BA/BS (preferably in accounting) or equivalent combination of education & experience 5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment Expert knowledge on payroll processes, practices and associated legislation A deep understanding of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, accounting, benefits, and other key areas that integrate with payroll The ability to manage contractual SLA's, scope of services and internal KPI's The ability to Identify and mitigate any risks to service delivery HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred A deep understanding of external, customer and internal compliance requirements Excellent ability to demonstrate innovation and good judgment/ problem solving skills when making decisions Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources. Strong ability to manage and coach team members, develop action plans, which maximize performance, and provide effective feedback Proven ability to analyze and improve work processes and policies Expert Excel, PowerPoint, and Word skills Effective negotiation skills A deep understanding of how the available tools/systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role The ability to follow, help improve and drive adherence to NGA HR Customer Service standards The ability to demonstrate excellent customer service/support skills The ability to demonstrate excellent written and oral communication skills and effectively interact with customers, account directors and RSDM’s. Proficient in English language   It would be desirable if you also have: CIPP certification (or equivalent): training towards certification will be provided Lean Six Sigma: training towards certification will be provided Project Management experience: training will be provided The ability to collaborate and work in a team environment, as well as, work independently and make sound decisions   Key Competencies and Description Be Accountable: Communicate effectively, generate the desired effect and increase the effect of the message. Rise above one’s circumstances and demonstrate the level of ownership necessary to achieve desired results now and in the future. Show a strong sense of enthusiasm and dedication to the vision and priorities of NGA HR and inspire others Solve Problems: Identify problems, solve them and prevent future problems. Create and lead-by-example in an environment that encourages innovative thinking and creative problem solving. Know how to lead, manage and sell change effectively Take Ownership: Delegate responsibility, demonstrate to employees how they will achieve their goals and resolve issues. Apply sound people management practices, to enable others to deliver whilst actively providing feedback and coaching to maximize their full potential Be Client Centric: Build, manage and sponsor strategic partnerships with clients and communicate effectively to achieve the right outcome for all parties Be Effective: Apply sound judgment to decisions whilst thinking strategically about the future needs to the NGA HR business. Anticipate client service needs based on in-depth knowledge of delivery and HR/Payroll processes. Embrace global standards to ensure consistency and efficiency   NGA Human Resources is a global leader in helping organizations make HR work better, by transforming their business-critical HR operations to deliver more effective and efficient people-critical services. We help our clients become better employers through smarter, more streamlined data architecture and business processes — to save money, manage employee life cycles and support globally connected agile organizations. This is how NGA makes HR work. What sets us apart is The NGA Advantage. It’s a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.   Our Values · One Team: Ours is an interactive environment. We celebrate our diversity and recognize the strength of what we can achieve as a united team. · Innovation: We are a creative and resourceful organization. We have a talent for looking at things differently and are passionate about bringing new ideas to life. · Speed: Our energy and focus means that we always deliver quality, quickly and efficiently · Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve. At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization. We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals. When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world. A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.
Site Accountant CIRCA £35K - Payroll, - Houghton Le Spring - Zenith People Ltd
  • Accounts & Payroll Clerk
  • £35,000 Per Annum
  • Houghton Le Spring
Our client is global volume manufacturer with an excellent reputation. They are currently looking to recruit a site accountant responsible for the compilation of site accounts and processing of the monthly payroll for the site. Responsibilities: Collect, analyse and interpret financial information as required by the management team, producing internal monthly accounts including profit and loss accounts, budgets and variance analysis Establish and maintain accurate accounting procedures to ensure meet compliance requirements Process invoices for payment via an online banking facility, producing creditor list and ensuring payments are made in accordance with Company payment terms Support statutory accounts in accordance with HMRC requirements and UK finance team. Reconcile VAT for submission to regional accounts Preparation of monthly internal accounts Preparation and processing of monthly payroll, producing year end reconciliations and reports as required Participate in physical stock checks in accordance with agreed schedules, providing reports and reconciliations as required Reconcile Intrastat for submission to regional accounts Supporting external auditors as and when required during year end process, ensuring all aspects of legislation are adhered to, to enable the business to submit Statutory Accounts in a timely manner Interface closely with colleagues in all areas of the business Contribute to the achievement of the departmental/site targets and personal KPI's Actively participate in any continuous improvement activities within the department/site focusing on cost reduction and promoting efficient working practices. Carry out additional and/or other duties as necessary to me the needs of the business Person Specification: Full or Part CIMA Qualified Excellent communication and people skills with the ability to deal with people at all levels Self-motivated with the ability to organise own work load Competent in the analysis of financial data Capable of developing system and procedures Effective problem solving skills
Resourcelink Payroll Consultant - London - Lawrence Harvey Enterprise
  • Accounts & Payroll Clerk
  • £250 to £300 Per Day
  • London
RESOURCELINK PAYROLL CONSULTANT/6 months/LONDONMy client based in central London are urgently seeking for a Payroll consultant to manage their UK Payroll.Experience required:- Resourcelink payroll experience a must.- 3/4 years payroll experience- Excellent communication skills who works well in a team.RESOURCELINK PAYROLL CONSULTANT/6 months/LONDONLawrence Harvey is acting as an Employment Business in regards to this position.
Payroll Team Leader - Peterborough -
  • Payroll Supervisor, Payroll Team Leader, Payroll Officer
  • Competitive
  • Peterborough
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you. Level 3  The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.   Delivery Key responsibility: HR Support: Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model: Handles and tracks incoming calls, e-mails, faxes Manages the escalation process Handles / Creates tickets in HR Workspace Categorizes and prioritizes queries, requests and issues Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model Responds to information or enquiry requests requiring a significant level of expertise: Responds to complex HR and labour legislation questions Analyses and solves client’s questions, problems and / or requests efficiently and effectively Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS) Processing and Controls: Personnel Administration Data Processing & Controls Personnel Administration data validation Master Data Consistency Check Official Reporting on Personnel Administration Data Garnishments data entry and administration Time Data Processing and Controls Time Data Validation Time Data Consistency Checks Runs Time Data Evaluation and corrects/reports errors Payroll Processing and Controls Pre-Payroll Processes Monitors payroll process Confirms Master data, time & payroll data completeness Escalates legal changes to AMO, tests and ensures implementation in the productive environment Confirms Configuration completeness On-Cycle Payroll Processes Runs Payroll and control results Processes Bank Files Post-Payroll Processes Payslips Posting to accounting Social security reporting Tax reporting Delivery of information to 3rd parties Payroll Activities out of Payroll Process Underpayment management Overpayment management End of Year Activities Ensures SAP Payroll Calendar implementation Generation / Transfer time quotas Reconciliations and legislative reporting Inbound & Outbound Interfaces Administration Monitors interfaces Identifies & communicates systems errors Escalates configuration errors to AMO Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope)   Technical support: Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests). Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing. Approves transports requests to the production system only for corrective maintenance   Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.   We offer: A large modern open plan working environment Excellent transport links to wider community Free on-site parking Flexible benefits package which allows tailored  benefits dependent upon circumstances Structured training and on-going personal development   You have: In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.) It would be if you also have: HR expertise (Personnel Administration, payroll, …) Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions Good communicator and customer oriented - to be able to identify and understand the customer's needs. Results oriented – to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy Teamwork – to be able to work with colleagues to achieve targets and objectives Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations Maintains effective performance under pressure At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization. We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals. When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world. A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.
Senior Payroll Administrator - Peterborough -
  • Payroll Administrator, Senior Payroll Administrator, Payroll Executive, Payroll Coordinator, Payroll Officer
  • Competitive
  • Peterborough
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you.   Level 2  The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels. Delivery Key responsibility: HR Support: Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model: Handles and tracks incoming calls, e-mails, faxes Handles / Creates tickets in HR Workspace Categorizes and prioritizes queries, requests and issues Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model Responds to information or enquiry requests requiring a significant level of expertise: Responds to complex HR and labour legislation questions Analyses and solves client’s questions, problems and / or requests efficiently and effectively Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS) Processing and Controls: Personnel Administration Data Processing & Controls Personnel Administration data validation Master Data Consistency Check Official Reporting on Personnel Administration Data Garnishments data entry and administration Time Data Processing and Controls Time Data Validation Time Data Consistency Checks Runs Time Data Evaluation and corrects/reports errors Payroll Processing and Controls Pre-Payroll Processes Monitors payroll process Confirms Master data, time & payroll data completeness Escalates legal changes to AMO, tests and ensures implementation in the productive environment Confirms Configuration completeness On-Cycle Payroll Processes Runs Payroll and control results Processes Bank Files Post-Payroll Processes Payslips Posting to accounting Social security reporting Tax reporting Delivery of information to 3rd parties Payroll Activities out of Payroll Process Underpayment management Overpayment management End of Year Activities Ensures SAP Payroll Calendar implementation Generation / Transfer time quotas Reconciliations and legislative reporting Inbound & Outbound Interfaces Administration Monitors interfaces Identifies & communicates systems errors Escalates configuration errors to AMO Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope) Technical support: Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests). Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing. Approves transports requests to the production system only for corrective maintenance   Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored  benefits dependent upon circumstances Structured training and on-going personal development Do you have? In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.) It would be if you also have: HR expertise (Personnel Administration, payroll, …) Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions Good communicator and customer oriented - to be able to identify and understand the customer's needs. Results oriented – to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy Teamwork – to be able to work with colleagues to achieve targets and objectives Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.   At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization. We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals. When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world. A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.  
Senior Payroll Administration - Birmingham -
  • Senior Payroll Administrator, Payroll Executive, Payroll Coordinator, Payroll Officer
  • Competitive
  • Birmingham
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you. The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels. Delivery Key responsibility: HR Support: Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model: Handles and tracks incoming calls, e-mails, faxes Handles / Creates tickets in HR Workspace Categorizes and prioritizes queries, requests and issues Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model Responds to information or enquiry requests requiring a significant level of expertise: Responds to complex HR and labour legislation questions Analyses and solves client’s questions, problems and / or requests efficiently and effectively Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS) Processing and Controls: Personnel Administration Data Processing & Controls Personnel Administration data validation Master Data Consistency Check Official Reporting on Personnel Administration Data Garnishments data entry and administration Time Data Processing and Controls Time Data Validation Time Data Consistency Checks Runs Time Data Evaluation and corrects/reports errors Payroll Processing and Controls Pre-Payroll Processes Monitors payroll process Confirms Master data, time & payroll data completeness Escalates legal changes to AMO, tests and ensures implementation in the productive environment Confirms Configuration completeness On-Cycle Payroll Processes Runs Payroll and control results Processes Bank Files Post-Payroll Processes Payslips Posting to accounting Social security reporting Tax reporting Delivery of information to 3rd parties Payroll Activities out of Payroll Process Underpayment management Overpayment management End of Year Activities Ensures SAP Payroll Calendar implementation Generation / Transfer time quotas Reconciliations and legislative reporting   Inbound & Outbound Interfaces Administration Monitors interfaces Identifies & communicates systems errors Escalates configuration errors to AMO Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope) Technical support: Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests). Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing. Approves transports requests to the production system only for corrective maintenance Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored  benefits dependent upon circumstances Structured training and on-going personal development Do you have? In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.) It would be good if you also have: HR expertise (Personnel Administration, payroll, …) Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions Good communicator and customer oriented - to be able to identify and understand the customer's needs. Results oriented – to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy Teamwork – to be able to work with colleagues to achieve targets and objectives Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Key Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries. Over 1,000 ERP-based HR implementations globally 3,000 Large Enterprise customers 10,000 Small and Medium customers Over 20% of FORTUNE Global 500® companies serviced 40% of UK working population are paid by NGA Human Resources’ solutions totalling 54 million payslips produced per annum servicing 19 million UK workers Our Values One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.   At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization. We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals. When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world. A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.
Payroll Team Leader - Peterborough -
  • Payroll Manager, Payroll Supervisor, Payroll Team Leader
  • Competitive
  • Peterborough
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you. The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.   Delivery Key responsibility: HR Support: ·         Works as the first point of contact in the delivery centres for Client HR Representative in a ·         Managed Services delivery model: ·         Handles and tracks incoming calls, e-mails, faxes ·         Manages the escalation process ·         Handles / Creates tickets in HR Workspace ·         Categorizes and prioritizes queries, requests and issues ·         Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model ·         Responds to information or enquiry requests requiring a significant level of expertise: ·         Responds to complex HR and labour legislation questions ·         Analyses and solves client’s questions, problems and / or requests efficiently and effectively ·         Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)   Processing and Controls: ·         Personnel Administration Data Processing & Controls ·         Personnel Administration data validation ·         Master Data Consistency Check ·         Official Reporting on Personnel Administration Data ·         Garnishments data entry and administration ·         Time Data Processing and Controls ·         Time Data Validation ·         Time Data Consistency Checks ·         Runs Time Data Evaluation and corrects/reports errors ·         Payroll Processing and Controls ·         Pre-Payroll Processes ·         Monitors payroll process ·         Confirms Master data, time & payroll data completeness ·         Escalates legal changes to AMO, tests and ensures implementation in the productive Environment ·         Confirms Configuration completeness ·         On-Cycle Payroll Processes ·         Runs Payroll and control results ·         Processes Bank Files ·         Post-Payroll Processes ·         Payslips ·         Posting to accounting ·         Social security reporting ·         Tax reporting ·         Delivery of information to 3rd parties ·         Payroll Activities out of Payroll Process ·         Underpayment management ·         Overpayment management ·         End of Year Activities ·         Ensures SAP Payroll Calendar implementation ·         Generation / Transfer time quotas ·         Reconciliations and legislative reporting ·         Inbound & Outbound Interfaces Administration ·         Monitors interfaces ·         Identifies & communicates systems errors ·         Escalates configuration errors to AMO ·         Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending ·         on the data entry ownership/scope)   Technical support: ·         Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests). ·         Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing. ·         Approves transports requests to the production system only for corrective maintenance   Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.   We offer: ·         A large modern open plan working environment ·         Excellent transport links to wider community ·         Free on-site parking ·         Flexible benefits package which allows tailored  benefits dependent upon circumstances ·         Structured training and on-going personal development   You have: ·         In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration ·         Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) ·         Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)   It would be if you also have: ·         HR expertise (Personnel Administration, payroll, …) ·         Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. ·         Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions ·         Good communicator and customer oriented - to be able to identify and understand the customer's needs. ·         Results oriented – to be able to achieve targets aligned with business goals ·         Well organized and planned, schedules time effectively and uses efficient work methods and tools ·         Detail oriented, thorough and focused on all aspects of the job to ensure accuracy ·         Teamwork – to be able to work with colleagues to achieve targets and objectives ·         Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations ·         Maintains effective performance under pressure   Key Competencies ·         Be Accountable ·         Solve Problems ·         Take Ownership ·         Be Client Centric ·         Be Effective   NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.   ·         Over 1,000 ERP-based HR implementations globally ·         3,000 Large Enterprise customers ·         10,000 Small and Medium customers ·         Over 20% of FORTUNE Global 500® companies serviced ·         40% of UK working population are paid by NGA Human Resources’ solutions totalling 54 million payslips produced per annum servicing 19 million UK workers   Our Values ·         One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team. ·         Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. ·         Speed: Our energy and focus means that we always deliver quality, quickly and efficiently ·         Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.   At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization.   We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals. When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world. A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.  
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