Key Purpose: To support the Outsourcing Business Manager to maximise the effectiveness and efficiency of the teams to provide a first class and quality Payroll service to customers. Supplementary: To perform all duties in accordance with the company Health & Safety and Quality policy procedures.There may be additional activities to perform from time to time in order to maximise the contribution to the company's goals and objectives.To have overall responsibility for Business Continuity Planning for the Payroll Centre. Manage Payroll ProcessEnsure payroll delivered to SLA schedulesEnsure accurate data is provided to facilitate timely and accurate invoicing of customers for managed payroll servicesAllocate staff resources to complete Payroll Services to Customers.Ensure all payroll reconciliation's are processed and agreedIdentifie and implement improvements to the processes and procedures of the businessManage the Budget within agreed framework and planManage all resources to achieve the business objectives Provide Technical Support Ensure system effectiveness and product knowledge is in line with current statutory and legislative requirements Recommend and agrees ways in which systems and procedures can be improved to enhance the business.Coach and advise team members, colleagues and customers by sharing technical knowledge and expertise System knowledge and experience Customer Liaison Manage projects with specific customers in order to establish their needsDocument and interpret data in order to develop documentation for use by the customer to standardsAgree and implement customer reporting requirements. Ensures customer satisfaction levels by constantly reviewingProvide information as requested by customers in terms of their contractsAllocate resources to meet customer prioritiesAgree the level of service required with the customer and conduct SLA reviews at least annually.Identifiy disruptions to customer service and implements corrective action Managing TeamsSet Team Objectives and direction for the Unit based on the Business objectivesIdentify the vision/mission and purpose of the unit and informing the teamReview team performance on a regular basis and identifies opportunities for continuous improvement Managing the IndividualSet objectives based on the Business and Team objectivesUndertake regular performance reviews with all team members Key Contacts:¯ Customer Representatives ¯ Team Colleagues¯ Third Party Suppliers Experience and Qualifications:¯
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Job Details: Payroll Operations Manager

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