Job Details: Payroll Operations Manager

Key Purpose:   To support the Outsourcing Business Manager to maximise the effectiveness and efficiency of the teams to provide a first class and quality Payroll service to customers.

Supplementary:           To perform all duties in accordance with the company Health & Safety and Quality policy procedures.

There may be additional activities to perform from time to time in order to maximise the contribution to the company's goals and objectives.

To have overall responsibility for Business Continuity Planning for the Payroll Centre.

Manage Payroll Process

Ensure payroll delivered to SLA schedules

Ensure accurate data is provided to facilitate timely and accurate invoicing of customers for managed payroll services

Allocate staff resources to complete Payroll Services to Customers.

Ensure all payroll reconciliation's are  processed and agreed

Identifie and implement improvements to the processes and procedures of the business

Manage the Budget within agreed framework and plan

Manage all resources to achieve the business objectives

Provide Technical Support    

Ensure system effectiveness and  product knowledge is in line with current statutory and legislative requirements

Recommend and agrees ways in which systems and procedures can be improved to enhance the business.

Coach and advise team members, colleagues and customers by sharing technical knowledge and expertise           System knowledge and experience

Customer Liaison      

Manage projects with specific customers in order to establish their needs

Document and interpret data in order to develop documentation for use by the customer to standards

Agree and implement customer reporting requirements. Ensures customer satisfaction levels by constantly reviewing

Provide information as requested by customers in terms of their contracts

Allocate resources to meet customer priorities

Agree the level of service required with the customer and conduct SLA reviews at least annually.

Identifiy disruptions to customer service and implements corrective action 

Managing Teams

Set Team Objectives and direction for the Unit based on the Business objectives

Identify the vision/mission and purpose of the unit and informing the team

Review team performance on a regular basis and identifies opportunities for continuous improvement    

Managing the Individual

Set objectives based on the Business and Team objectives

Undertake regular performance reviews with all team members

Key Contacts:

¯         Customer Representatives    

¯         Team Colleagues

¯         Third Party Suppliers 

Experience and Qualifications:

¯         Supervisory/Management experience

¯         PC Literacy - Word and Excel (Advanced Level)

¯         Good technical knowledge of payroll, and payroll systems

¯         Several years experience of operating within an outsourcing service provider

¯         Good working knowledge of more than one Northgate product.

Professional Qualification:

¯         IPPM Diploma (or working towards this qualification)

Career Development:

  Role will develop skills that will allow movement to: -

¯         Outsourcing Business Manager