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Payroll Officer Jobs

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Senior Payroll Administration - Bedford -
  • Senior Payroll Administrator, Payroll Executive, Payroll Coordinator, Payroll Officer
  • Competitive
  • Bedford
Opportunity to join NGA UK as we embark on a period of exciting change and investment in the UK. This role is for an experienced Senior Payroll Administrator who is looking for a role in forward thinking large organisation. We are responsible for the Payroll services to a host of the UK’s largest companies and have been awarded Payroll Service Provider of the Year by CIPP 2 years running.  The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels. Skills and Experience NGA UK offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly remarkable client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: A large modern open plan working environment Excellent transport links to wider community with free car parking at most sites Flexible benefits package which allows tailored benefits dependent upon circumstances Structured training and on-going personal development   Do you have? In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)   It would be great if you also have: HR expertise (Personnel Administration, payroll, …) Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions Good communicator and customer oriented - to be able to identify and understand the customer's needs. Results oriented – to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy Teamwork – to be able to work with colleagues to achieve targets and objectives Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.
Payroll Process Manager - United Kingdom -
  • Payroll Manager, Payroll Supervisor, Payroll Team Leader, Payroll Specialist, Payroll Officer
  • Competitive
  • United Kingdom
Job Summary Opportunity to join NGA UK at an exciting time - Our UK business is changing, and as we embark on a period of change we are looking for an inspiring Payroll Manager to join the team and help us shape our future. This is an integral part of our UK Operation and we would be delighted to welcome applications from experienced Payroll Professionals, with Manager experience or who is now ready for the step up into this position and is looking for a role in forward thinking large organisation. The Role To lead the Shared Service Centre Delivery Team to provide an excellent quality service to our client. The role includes ensuring the business meets its agreed objectives in both service delivery and strategic growth . Perform all duties in accordance with the company Health & Safety and Quality policy procedures. There may be additional activities to perform from time to time in order to maximise the contribution to Northgate’s goals and objectives Managing the Team and Individual ·        Contributes to achievement of Delivery Centres Objectives in line with Outsourcing Strategic Business objectives ·        Reviews Direct Report’s performances and hence the team’s to ensure effective and efficient delivery of service ·        Lead and motivate team to ensure KPI’s are exceeded ·        Conducts regular coaching and individual development activities and ensures succession planning is in place ·        Ensure attrition of trained effective employee’s is kept to a minimum. ·        Use effective performance management tools to address any individual under performance issues. ·        Manage the training plans for the department to ensure we are developing staff to meet both future career aspirations and organic growth in teams   Managing the Business ·        Reviews the Team performance against Business Objectives. ·        Reviews the Team activities against SLA’s/KPI’s ·        Reviews current performance on a regular basis and gains feedback to ensure client satisfaction ·        Drive continuous improvement ·        Effectively manages Budget/P&L within agreed framework and annual forecast. ·        Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract ·        Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible. ·        Ensure Security of data is paramount and legislatively compliant ·        Compliance to statutory and internal audit requirements. ·        Mandatory attendance at peer group meetings   Managing Client Service ·        Manage the service review process and attend meetings where relevant ·        Ensure service improvement plans are in place where issues have been identified and that plans are managed through to resolution ·        Manage retention of clients. ·        Ensure all staff are commercially aware and clients contracts are effectively financially managed ·        Drive improvements to client and internal processes to increase satisfaction levels ·        High level management of new client implementations to your SSC centre   Skills and Experience NGA UK offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: ·        A large modern open plan working environment ·        Excellent transport links to wider community ·        Free on-site parking at most sites ·        Flexible benefits package which allows tailored benefits dependent upon circumstances ·        Structured training and on-going personal development     You have: Essential ·        Experience of managing complex and high volume teams ·        Previous knowledge of team objective setting ·        Experience of Performance Management • Business and financial awareness ·        Effective people management ·        Customer Care Experience ·        Presentation skills ·        Risk Management ·        Quality and Audit experience   Desirable ·        HR/Payroll and SSC Experience ·        A working knowledge of Prince 2 Project Management methodology ·        CIPD / IPP qualifications ·        Previous experience in an outsourced or commercial service delivery environment   Essential ·        PC Literacy – Word, Excel ·        Outlook   Desirable ·        Microsoft Project ·        Excellent communication skills both written and orally ·        Can build relationships ·        Can make decision without guidance ·        A drive to learn and develop ·        Influencing / Negotiation skills   Key Competencies ·        Be Accountable ·        Solve Problems ·        Take Ownership ·        Be Client Centric ·        Be Effective NGA UK is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader. 40% of UK working population are paid by NGA UKI’s solutions totalling 54 million payslips produced per annum servicing 19 million UK workers Our Values One Team : Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed : Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve. Job Type: Full-time
Test Manager - United Kingdom -
  • Payroll Manager, Payroll Supervisor, Payroll Team Leader, Payroll Specialist, Payroll Officer
  • Competitive
  • United Kingdom
Job Summary Opportunity to join NGA UK as we embark on a period of exciting change and investment in the UK. This role is for an experienced Test Manager ( Payroll Systems ) with client facing experience and ideally knowledge of Implementation / Transition Projects. Job Role: ·        To develop and deliver testing services in a professional and competent standard, enabling customers to achieve their objectives. ·        Planning and managing all aspects of Testing for client Projects including all or some of the following:- Static Testing, System Testing, Migration Testing, System Integration Testing, Acceptance Testing, Implementation Testing and Parallel Run (Service Rehearsal) Testing. Responsibilities and Duties Main Responsibilities: ·        Producing the Test Strategy to cover all aspects of Testing across the Project. ·        Preparing, reviewing and agreeing with the client detailed Test Plans and ensuring adherence of Test Plans with the Test Strategy. ·        Preparing, reviewing and agreeing Test Scenarios, Test Scripts and Test Cases. ·        Managing the preparation of Test Data to facilitate the testing process. ·        Reviewing the scope of testing to ensure there is sufficient coverage to meet the testing objectives. ·        Specifying and obtaining agreement from the client of the acceptance criteria for each testing phase and for scheduling sign off meetings; ·        Managing the provision of appropriate resources and infrastructure for each phase of testing to ensure all pre-requisites are in place for each phase of testing. ·        Managing and coordinating all testing activities so that they are undertaken in accordance with the relevant Test Plans; ·        Managing Test Consultants and the Global Testing Services Consultants involved in executing testing activities. ·        Liaise with the client Test Manager to develop a “One Team” approach to testing and to ensure that the client delivers all testing activities in accordance with the relevant Test Plan; ·        Managing the scheduling, preparation for and delivery of all test meetings and test reports to inform project stakeholders of testing progress; ·        Managing and coordinating the Defect Management process; ·        Managing Quality Gate Test Reviews to obtain the appropriate sign off for each phase of testing; ·        Act as the Senior Point of Contact (SPOC) for all members of the NGA Test Team and be the main escalation point for any issues affecting the testing phases; ·        Provide best practice expertise and advice to the NGA Project Manager and key stakeholders; ·        Escalation to the Project Manager of all risks and issues that may affect the delivery of Testing in accordance with the Test Plan. ·        Assist in the development of testing processes, procedures ·        Maintains a good knowledge of the use and applications of NGA products related 3rd party products and associated technology. ·        Maintains a knowledge and understanding of the latest testing techniques and technologies and evaluate their usefulness. Qualifications and Skills Essential ·        2 years’ experience in client facing testing environment. ·        Experience of working on Implementation/Transition projects ·        Experience as a Test Manager & managing a team of Testers. ·        Excellent presentation skills both written and oral Desirable ·        Related application knowledge in relation to NGA products used. ·        Experience working in Payroll Industry   Essential ·        Must be able to demonstrate knowledge of IT systems commensurate with the role, ·        Conversant with Microsoft Office products Desirable ·        Must be able to demonstrate an in-depth knowledge of Payroll and/or HR ·        Knowledge of internal NGA processes both operationally and from a management perspective.   Essential ·        Ability to travel and willingness to stay away from home when required. ·        Focused, reliable, driven and can work on own initiative. ·        Strong interpersonal skills ·        Excellent communication skills ·        Good planning and organisational skills
Payroll Change Specialist - United Kingdom -
  • Payroll Manager, Payroll Supervisor, Payroll Team Leader, Payroll Specialist, Payroll Officer
  • Competitive
  • United Kingdom
Payroll Change Specialist – Payroll Service Centre Opportunity to join NGA UK at an exciting time - Our UK business is changing, and as we embark on a period of change we are looking for a Payroll Change Specialist to join the team and help us shape our future. This is an integral part of our UK Operation and we would be delighted to welcome applications from experienced Payroll Professionals, with change knowledge and experience . Overall objective of the role The Payroll Change Specialist is a Subject Matter Expert whose mission is to provide expert hands on support in implementing changes within outsourced payroll services. Duties include managing end to end change requests where the change lead has approval from client to commence a change. The role entails scheduling, monitoring and progressing change requests from the customers throughout their life cycle. This role will focus on changes to the payroll processes, system configuration and product releases and align with customer projects and strategies to achieve their high-level business plans. The role also involves coordinating with the operations / BAU Tier 3 managers to support the impact assessment of the change requests from a resource and cost point of view and to produce estimates and costs involved to apply the change. This role requires experience in change management, project management or any another role involving coordination and scheduling, to be able to manage multiple, concurrently running changes. The change specialist should have previous exposure to working to tight deadlines and excellent customer relationship skills. Main Responsibilities The main responsibilities are listed below, · Acknowledge the change request (CR) received from the Change Lead and review for completeness – query and discuss with the change lead/customer if adequate information is unavailable · Involvement in pre-CR meetings, CR definition workshops and project meetings as per specific customer requirement as subject matter expert. · Providing input to impact assessments through analytical and logical thinking and innovative solution options provision of a requirement. · Working with other areas of the business e.g. BI, Bespoke, who will aid the composition of the change to ensure end to end considerations have been assessed for all changes. · Complete detailed impact assessment on behalf of Operations to support the change lead. · Liaise with customer change management team, if required to the assessment stage and coordinate between NGA and the customer to resolve any conflicts. · Progressing approved customer changes from configuration to creation of test completion report and tracking the progress at each stage · Produce actions, notes and points during any calls or review of a change · Audit the impact assessments that have been completed and ensure the details provided are adequate as per the customer requirements · Evaluate and ensure user readiness and service readiness. Implement proper tracking of the same. · Manage all internal and external stakeholders involved with a change · Support the change lead where senior leadership team in involved in making strategic decisions on any high business impacted changes Essential Skills · Graduate or similar educational qualification · MS Office with MS Excel and MS PowerPoint with higher proficiency · Payroll processes expertise gained in a payroll department or commercial working environment · CIPP similar HR/Payroll qualification is desirable · PMP/Prince2 foundation or practitioner level is desirable · Good organisation and time management skills · Very good coordination skills · Ability to work to tight deadlines · Excellent communication, presentation, interpersonal skills required as is self-awareness and attention to detail. · Excellent Customer Service skills · Ability to manage and prioritise workloads · Exceptional influencing skills, both internally and externally · Ability to work with peers in other business areas in a similar role to support on sharing best practices and adopting new changes   Skills and Experience NGA UK offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly remarkable client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you We offer: · A large modern open plan working environment · Excellent transport links to wider community and free car parking at most locations · Flexible benefits package which allows tailored benefits dependent upon circumstances · Structured training and on-going personal development Key Competencies · Be Accountable · Solve Problems · Take Ownership · Be Client Centric · Be Effective
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