Payroll & HR Manager Jobs
- Head of Payroll, Payroll & HR Manager, Payroll Manager, Project Manager Payroll, Head of HR
- £51,000 to £54,000 Per Annum
Job ref: RO-15923 Location: Number One Riverside Salary: £51,258 to £53,985 (including Market Factor Supplement) Grade: SM2 Working Hours: Full time Contract Type: Permanent Closing Date: 23rd April 2018 Interview Date: TBC There has never been a more exciting time to join us at Rochdale Council. We have a vision to deliver the greatest and fastest improvement to the wellbeing of the people of our borough and this will only be achieved if we have the workforce to meet these challenges and take these opportunities. This is where you come in. We have an opening for an exceptional candidate to take up a key leadership role within our HR/Payroll service. Leading our HR Advisory, HR Operations, Pay and Pension teams this will be a varied and stimulating opportunity offering excellent career development within a dynamic supportive environment. The successful candidate will develop close working relationships both within Rochdale and across Greater Manchester whilst being at the heart of the wider public sector with all the opportunity that brings. With a proven track record of success you will be either an HR or Payroll professional by background with strong demonstrable experience within a large and complex setting. An effective leader, you will be able to influence and respond to a wide range of stakeholders, lead and deliver key projects, maximise innovation, and engage teams to deliver top performance and strive for excellence. If you feel you can offer what we need and are excited by this opportunity we would be delighted to hear from you. If you would like an informal chat about any aspect of this role and/or working for our organisation please call Rosemary Barker on 01706 926245 or press apply for further details
- Payroll & HR Manager, Payroll Manager, Payroll Supervisor, Payroll Team Leader
To support the Centre Lead or Service Delivery Director in maximising the effectiveness and efficiency of the teams to provide a first class and quality Payroll service to customers. To ensure that team members are fully compliant with NGA policies and are up to date in their understanding of payroll legislation and law. To lead a Payroll Delivery Team focusing on clients for whom NGA provide an offshore service to. Responsibilities To QA payrolls prior to dispatch to clients To QA offshore processes to ensure fit for purpose, effective and efficient To work with onshore and offshore teams to ensure compliance of all checks, controls and processes Ensures payroll delivered to SLA schedules Allocates staff resources to complete Payroll Services to Customers Ensures all payroll procedures are documented and regularly updated Ensures all appropriate quality processes and procedures are adhered to Ensures all payroll reconciliation's are processed and agreed Identifies and implements improvements to the processes and procedures of the business Manages all resources to achieve the business objectives Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible Ensure Security of data is paramount and legislatively compliant Provide Technical Support Ensures system effectiveness and product knowledge is in line with current statutory and legislative requirements Fully utilize payroll system functionality to automate and bring efficiencies to the service Recommends and agrees ways in which systems and procedures can be improved to enhance business Coaches and advises team members, colleagues and customers by sharing technical knowledge and expertise Customer Liaison Manages projects with specific customers in order to establish their needs Documents and interprets data in order to develop documentation for use by the customer to standards Agrees and implements customer reporting requirements. Ensures customer satisfaction levels by constantly reviewing Provides information as requested by customers Requirements Previous experience in payroll and managing a team Experience of working in a customer service environment Knowledge of various payroll systems would be advantageous Experience of managing projects CIPP qualification or equivalent would be desirable
- Payroll & HR Manager, Payroll Manager, HR Manager
- Hemel Hempstead
Job Description The individual will be accountable for a portfolio of customers in the UK& I business who are contracted for HR and Payroll outsourced services. This role will be based in Hemel Hempstead focusing on customers serviced from Hemel and Bedford. The objectives of the role are: To ensure that operations for your allocated customers are delivered according to the contractual SLAs and where possible exceed this, including compliance requirements To deliver high levels of client satisfaction and generate revenue growth as measured by revenue figures and CSAT survey responses.To work in an environment of Continue Service Improvement to develop your customer’s service in line with their business needs. To oversee change control and projects for your client portfolio to ensure deliverables are met To ensure all customer interactions are undertaken in a professional manner, ensuring resolution to queries/escalations, delivering a good customer experience To produce high quality end user documents including presentations and reports To own the profit and loss account for your client portfolio To support the Centre Manager in key accounts requiring remediation activities and continuous improvement initiatives Quality Delivery Management of service to contract and account balanced scorecard to ensure these are tracked and reported accurately and in accordance with agreed timescales Management and delivery of projects within timescales and to budget Consistently meet SLA measures and monitor trends of performance and improvement areas including compliance requirements Ensure processes are complete, reviewed and improved on a continual basis to ensure relevant to the delivery requirements and improved performance Manage customer satisfaction Responsible for client relationship, customer satisfaction and retention Primary point of contact for the client. Be the guardian and role model for our customer relationships and promote customer awareness throughout the company Set and deliver to a formal governance structure Work with the customer, Centre Manager and operational teams to deliver improved customer satisfaction, increasing C-sat scores Promote Operational Excellence Work in collaboration with the operational excellence function to support and promote implementation of productivity and quality initiatives promote a culture of continuous improvement Internal Relationships Build relationships with technical and operational delivery teams to support project work and customer requests. External Relationships Comfortable with customer contacts from payroll/HR administrator up to main board level. About Us NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored benefits dependent upon circumstances Structured training and on-going personal development Key Competencies: Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our Values: One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve.
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