Payroll Executive Jobs

UK Senior Payroll Specialist  Based in Cheltenham and Dallas Texas, iiPAY is a highly successful global payroll services business, providing fully managed payroll services to a wide range of international businesses. iiPAY is a high growth company, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.  iiPAY is looking for a UK Payroll Specialist who wants to be part of this rapidly expanding business, joining an experienced team of payroll specialists. Role Overview To own and deliver UK payrolls for a range of international businesses. Working closely with a group of clients to professionally deliver a quality payroll service. Working in collaboration with iiPAY’s payroll team based in the UK & US to service a wide range of global clients. Key objectives of the role The successful candidate requires experience, skills and a proven track record in the following areas: Payroll delivery and service level management Delivering accurate and compliant UK payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process. Scheduling and time management Managing and delivering client payrolls against the agreed schedule - communicating directly with clients to meet or exceed the client deadlines. Escalating issues within client and iiPAY to meet and exceed agreed service level agreement. Operational excellence Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. Maintaining a high customer satisfaction rating. Communication Managing and maintaining clear and informative communications to clients, our partners, implementation team and client account managers. Country legislation knowledge Take responsibility for being the primary operations contact point for the UK, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines. Working closely with the implementations team to take-on new payrolls and clients. Project delivery Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business. Escalation and problem resolution Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.   What we are looking for in you An individual to be a Senior member of the team who has worked in a multi-client payroll environment, managing a diversity of payroll transactions. Proven track record of delivering UK payrolls whilst adhering to strict service level agreements. Competent with all UK complexities, including different terms and conditions and treatment of elements. Experience of different pension schemes, salary sacrifice schemes, restricted stock units. Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts. Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction. Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment. To be fully compliant with all UK legislation, statutory monthly and yearly requirements. Excellent communication and organisation skills. Ability to build strong relationships with clients and colleagues. Ability to work under pressure.   System and qualifications CIPP desirable Advanced excel Salary negotiable   Please forward CV to gail.shepherd @iipay.com

The Center of Excellence (COE) team is primarily focused on Payroll Management and as a Senior Payroll Management Associate within the COE your primary focus will be as part of the team responsible for the support and execution of the Payroll activities.  It is expected, based on workload requirements and whilst maintaining a clear segregation of duties, that you will also gain valuable experience supporting Data Management (DMA) in the Customer Serviceteam.  Using your expert knowledge in executing core payroll tasks, the key responsibilities of the role include: Responsible for the execution of routine transactional pre-payroll validation tasks as per the standard payroll service definition: Payroll Calendar, Trusted source list maintenance, Configuration Completeness, Data input review and Data entry completeness Responsible for the execution of routine transactional payroll tasks as per the standard payroll service definition: On-cycle process, Bank file creation, Tax and social ins. Reports, Payslip creation and GL creation Responsible for the completion of validation reports, error logs to closure and apply necessary controls Produce standard and client specific payroll reports Maintain a broad knowledge of NGA HR’s services: HR Administration, Talent Administration etc. Validation on the accuracy of data to resolve inconsistencies Answer day-to-day Payroll related questions and requests Participate in system and application upgrade testing as instructed by the Payroll Specialist or Payroll Manager: HRSP, EMR etc. Identify any deviation to Payroll Calendar and discuss with Payroll Specialist or Payroll Manager Update and/or maintain procedures and documentation about Payroll process as instructed by the Payroll Specialist or Payroll Manager Responsible for the execution of SOC1 Controls related to payroll Responsible for communication with client related to payroll outputs as instructed by the Payroll Specialist or Payroll Manager Validate impacts of changes made into the system for next payroll In addition, you will be encouraged to: Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Participate in activities designed to improve customer satisfaction and business performance Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA HR, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. You have: BA/BS (preferably in accounting) or equivalent combination of education & experience Relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred A very good understanding of external, client and internal compliance requirements Very good Excel, PowerPoint, and Word skills A very good understanding of how the available tools/systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role The ability to follow NGA HR Customer Service standards The ability to demonstrate excellent customer service/support skills The ability to demonstrate excellent written and oral communication skills Reasonably proficient in English language It would be desirable if you also have: CIPP certification (or equivalent): training towards certification will be provided Willingness to rotate shifts, as needed The ability to collaborate and work in a team environment, as well as, work independently and make sound decisions Key Competencies and Description Be Accountable:  Communicate effectively and generate the desired effect, understand responsibility of ones actions and have a positive sense of humour and outlook Solve Problems: Identify problems and escalate them, put forward creative ideas and understand changes and be adaptable Take Ownership: Seek clarity of role and understand individual and team objectives Be Client Centric: Meet the expectations of clients and understand the balance between external and internal clients Be Effective: Understand priorities and demonstrate your ability to set them individually, understand operational processes and know the NGA HR Way and values NGA Human Resources is a global leader in helping organizations make HR work better, by transforming their business-critical HR operations to deliver more effective and efficient people-critical services.  We help our clients become better employers through smarter, more streamlined data architecture and business processes — to save money, manage employee life cycles and support globally connected agile organizations. This is how NGA makes HR work.  What sets us apart is The NGA Advantage. It’s a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.   Our Values One Team: Ours is an interactive environment.  We celebrate our diversity and recognize the strength of what we can achieve as a united team. Innovation:  We are a creative and resourceful organization.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.    

Payroll Controller Small practice in Chessington, Surrey require a Payroll Controller to run their payroll bureau. The job entails; Running and submitting the payrolls either, weekly, monthly or quarterly for approximately 100 clients. Uploading the auto enrolment pension details to the relevant companies when required. Construction Industry Scheme month returns. Actively marketing the payroll function. Dealing with any payroll, NIC, tax code related queries. Any other ad-hoc jobs that may be relevant This is a full-time position 35 hour a week, 22 days holiday + bank holidays and Pension scheme. Salary £25,000 - £27,000 depending on experience. Start time would be as soon as possible. Experience required: Experience of running multiple payrolls IRIS Payroll Professional Dealing with HMRC relating to client queries. Accountancy practice or payroll bureau.

About us NGA UK & Ireland is a market-leading, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We provide outsourced Payroll and HR Administration services to over 3500 business clients in the UK & I servicing approximately 900k employees. NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities. At NGA UKI, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do. The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels. Key responsibilities: Administer and Implement Payroll Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars Ensures data is received in the right format and in time to complete payrolls to agreed deadlines Ensures all Payroll Processes and Procedures are documented and updated regularly Handles complex payroll queries escalated from the client Prioritises and actions daily tasks to be accomplished to meet SLA. Completes and owns payroll processing cycle for allocated customers Calculates, prepares and transmits manual payments and third party disbursements. Liaises with other areas of the business to meet and enhance payroll delivery. Provides statistics for chargeable work to enable effective invoicing. Provides and maintains regular data/statistics/reports to provide to the Payroll Team Leader. Controls the reconciliation processes for own customer’s third party accounts to ensure completion in line with SLA requirements and statutory legislation. Receives and records customer enquiries and provides enhanced information in response to customer requests.  Escalates to Line Manager where appropriate. Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made. Ensures company confidentiality at all times and manages data under security policies Records customer issues and complaints to instigate corrective action. Key Experience: Essential Basic numeracy skills Experience of customer handling skills (by telephone, face to face and written contact) Sound Payroll knowledge and experience Quality Audit Proven work record in Payroll Services Desirable CIPP qualified or equivalent, or working towards this qualification Experience in an Outsourcing environment

Payroll Administrator - Manchester - £20-25K + benefits A leading Manchester-based professional services group are seeking the services of a 1st class Payroller to join their busy team. Payroll Administrator - Key responsibilities: Processing end to end high-volume payroll. Statutory payments - Statutory Sick Pay, Statutory Maternity Pay, PAYE and National Insurance etc. Processing of Year End procedures. Provide 1st line support for payroll queries. Liaise with HMRC when required. Process Tax Code changes. Ability to process manual calculations. Payroll Administrator - Qualifications:  1-2 years' experience working in a busy payroll function. Grade C and above at GCSE English & Maths. Ability to work on own initiative, working within a team and the ability to meet deadlines. Excellent organisation skills with the ability to multi-task.  If you are a motivated Payroll professional looking for your next opportunity to join a successful organisation who invest in their people, please don't hesitate to apply now!

JOB TITLE:   PAYROLL OFFICER   PAY BAND:   BAND 4   DEPARTMENT/DIVISION:   PAYROLL/ CORPORATE   BASED AT: UNIVERSITY HOSPITALS BIRMINGHAM, NHSFT, REGENTS COURT, EDGBASTON   REPORTS TO:   PAYROLL TEAM LEADER   PROFESSIONALLY RESPONSIBLE TO:   PAYROLL OPERATIONS MANAGER   LAST UPDATED:   DECEMBER 2015     JOB PURPOSE:  To provide an accurate and timely payroll service for our clients To be responsible for a section of weekly and monthly payroll. To process in accordance with statutory and NHS national terms and conditions of employment.    KEY WORKING RELATIONSHIPS:    Internal:   Managers and employees, Finance, HR External:  Banks, Building Societies, HMRC, Dept of Works & Pensions,      MAIN DUTIES & RESPONSIBILITIES:    1. To manage an allocated section of weekly and monthly payroll ensuring staff are paid accurately and in a timely manner    2. Responsible for the processing of all information received in relation to allocated payrolls, within current and previous pay periods, to include: New starters/leavers. C hanges to contract – hour changes, promotions, demotions. Sickness, Maternity pay, Paternity Pay, Adoption Pay & TIA calculations. Calculation of protections, Acting up Implementation of AEO, student loan, DEO, P45’s etc. Processing of voluntary deductions – e.g. union deductions, GAYE. Calculation of back dated information, and checking on retro run Be able to calculate and apply overpayments to the ESR payroll system, and complete necessary documentation – letter, added to spreadsheet etc. Be able to calculate, raise and recover advances of pay where necessary.  Reconcile negative payments and amend on ESR. Extensive knowledge of all NHS terms and conditions and their application to include Agenda for Change, Medical & Dental and Whitley Council; Browsing and checking another section of payroll to comply with audit requirements of secondary checking;  Responsible for ensuring correct annotation and scanning of payroll documentation for allocated payroll; Checking of a variety of payroll reports, as directed by the team leader, and to be responsible for the sign off of payrolls for first send processing.   This is not an exhaustive list, but an example.    3. Compliance with Local, National and Statutory regulations and have a full understanding how PAYE, NI etc. works in conjunction with the payroll facility.    4. To be able to communicate effectively in person, by telephone or in writing to include confident use of all Microsoft packages. To be able to deal confidently with requests for advice or assistance with queries from employees, colleagues, managers and external agencies including the HMRC.    5. General Payroll Responsibilities – Responsible for timely and accurate input of payroll information into ESR. To build and maintain relationships with colleagues, staff from client organisations, managers and external organisations through effective communication when dealing with requests for advice or assistance, these may be written, verbal or face to face. To assist auditors in locating information and resolving queries as requested by the team leader and Payroll Operations Manager.  To ensure audit procedures are adhered to and to audit own workloads  To assist in stapling payslip attachments to payslips as required. To draw to the appropriate manager’s attention any need to change or depart from standard operating procedures. To act at all times with department procedures and comply with Trust Standing Financial Instructions and Regulations.   The post holder will undertake other duties as may be required to achieve the Trust’s objectives, commensurate with the grading of the post.    GENERAL INFORMATION:    TRUST VISION AND VALUES The Trust is clear on its vision and values and aims to make sure that they are reflected in all areas of activity. Our vision is simple; To Deliver the Best in Care. Our values apply to every member of staff. They are to treat all with respect, to take personal and team responsibility, to look to improve the way we do things (innovation) and to act with honesty in all we do.    TRUST POLICIES AND PROCEDURES   The post-holder will be required to comply with all policies and procedures issued by and on behalf of University Hospitals Birmingham.  In addition if the post-holder is required to work at other organisations premises they must adhere to the specific policies relating to the premises in which they work.     CLINICAL GOVERNANCE & RISK ASSESSMENT The post-holder must be aware of and ensure compliance with the Trust’s Clinical Governance systems and Risk Management systems.    CONFIDENTIALITY Your attention is drawn to the confidential nature of information collected within the NHS. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence or action for civil damages under the Data Protection Act.    DATA PROTECTION If required to do so, the post-holder will obtain, process and/or use information held on a computer in a fair and lawful way; and hold data only for the specified registered purposes and to use or disclose the data only to authorised persons or organisations.     EQUAL OPPORTUNITIES AND DIVERSITY* University Hospitals Birmingham is striving towards being an equal opportunities employer.  No job applicant or member of staff will be discriminated against on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, age, sex, marital status or on the grounds of disability or sexual preference.    Selection for training and development and promotion will be on the basis of an individual’s ability to meet the requirements of the job.     University Hospitals Birmingham the post-holder will have personal responsibility to ensure they do not discriminate, harass or bully, or contribute to the discrimination, harassment or bullying of a colleague or colleagues, or condone discrimination, harassment or bullying by others.    The post-holder is also required to co-operate with measures introduced to ensure equality of opportunity.    HEALTH AND SAFETY * The post-holder must make him/herself aware of the responsibilities placed on them by the Health and Safety at Work Act [1974] to ensure that the agreed safety procedures are carried out to maintain a safe environment for other members of staff and visitors.    The post-holder will have at all times a duty to conduct themselves and to undertake their work, in a safe manner, so not to endanger themselves and others around them. Clearly, the degree of such responsibilities carried out by a particular individual will depend on the nature and extent of his/her work. Should any individual feel concerned over the safety aspects if his/her work, it should be brought to the attention of his/her manager/supervisor and/or Trade Union Safety Representative.    The post-holder must adhere to the health and safety rules and procedures of the Trust. He/she has a legal duty to use safety devices and equipment provided.     All staff will receive a general introduction to health and safety at work as part of their induction. They will also be given advice on fire, security and lifting procedures.     FLU PANDEMIC OR MAJOR INCIDENT In the event of a flu pandemic or major incident, the post holder may be asked to undertake other duties not necessarily commensurate to the banding of this role. This could include duties in any part of the hospital. Prior to undertaking any duties, the member of staff will have full training and induction. No member of staff will be asked to undertake duties for which they are not competent or where they feel unsafe in their environment or could put patients or themselves at risk.    NO SMOKING POLICY The Trust has a no smoking policy.  Staff are only permitted to smoke in designated smoking shelters. Members of staff must not smoke inside any of the Trust’s premises nor in any vehicle used on Trust Business. Members of staff must adhere to the Trust’s Uniform Policy and therefore any uniforms must be covered whilst smoking.    PUBLIC SERVICE USER AND CARER INVOLVEMENT Under Section 11 of the Health and Social Care Act we have a duty to involve patients and the public at all levels within the organisation.  The post-holder will be required to recognise and value the benefits of listening and responding to patients and recognise that the patients experience is the catalyst for doing things differently to improve the way we deliver services.    UNTOWARD INCIDENTS The post-holder must take responsibility for incident and near miss reporting and must ensure they adhere to all departmental policies and procedures.    SAFEGUARDING    The Trust is committed to safeguarding and promoting the welfare of the adults, young people and children who use the services. All staff have a responsibility to report any identified concerns of abuse or exploitation through the appropriate route in line with the respective policies and procedures.    REVIEW OF THE ROLE This job description will be subject to review and amendment, in consultation with the post holder, to meet the changing needs of the service and the organisation.    This role profile is designed to identify principal responsibilities.  The post holder is required to be flexible in developing the role in accordance with changes within the Trust’s management agenda and priorities. Although this is a list of the key responsibilities of the post it is expected that the post holder and manager will develop and define the detail of the work to be undertaken.    The Trust is committed to equal opportunities, providing opportunities for flexible working and is a no smoking organisation.   

To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries.  Duties: Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.  There may be additional activities to perform from time to time in order to maximise the contribution to NGA HR’s goals and objectives.  To perform all duties in accordance with the company Health & Safety and Quality policy procedures.  Ensures data is received in the right format and in time to complete payrolls to agreed deadlines  Prioritises and actions daily tasks to be accomplished to meet SLA.  Completes and owns payroll processing cycle for allocated customers  Calculates, prepares and transmits manual payments and third party disbursements.  Runs sample payrolls to ensure quality and resolve errors or deviations.  Liaises with other areas of the business to meet and enhance payroll delivery.  Provides statistics for chargeable work to enable effective invoicing.  You have: Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Good communicator and customer oriented - to be able to identify and understand the customer's needs. Expresses and acts on desire to assist customers in an efficient and friendly manner. Listens attentively, and summarizes or asks questions, when needed, to clarify information. Excellent written and verbal communication skills Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy. Teamwork – to be able to work with colleagues to achieve common targets and objectives and to provide actively help to other team members. Focus on Quality It would be great if you also have: Basic knowledge of Payroll HR policies and processes Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, customer service standards) Computer skills: MS Office, HR Databases, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.) Key Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective About Us NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities. At NGA UKI, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do. We offer: 25 days holiday which includes 3 days allocated to the Christmas Shutdown Pension, Life Assurance and Private Health Insurance as standard Further, optional flexible benefits that can be tailored to suit your personal circumstances   NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities. NGA UK & Ireland is a market-leading, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We provide outsourced Payroll and HR Administration services to over 3500 business clients in the UK & I servicing approximately 900k employees.   We have 10 domestic Service Centres with 800 employees supported by our deliver centre in Kochi (India) with 500 employees NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.   Our Values One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.

Job Description The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.   Delivery Key responsibility: HR Support: Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model: Handles and tracks incoming calls, e-mails, faxes Handles / Creates tickets in HR Workspace Categorizes and prioritizes queries, requests and issues Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model Responds to information or enquiry requests requiring a significant level of expertise: Responds to complex HR and labour legislation questions Analyses and solves client’s questions, problems and / or requests efficiently and effectively Processing and Controls: Personnel Administration Data Processing & Controls Personnel Administration data validation Master Data Consistency Check Official Reporting on Personnel Administration Data Garnishments data entry and administration Time Data Processing and Controls Time Data Validation Time Data Consistency Checks Runs Time Data Evaluation and corrects/reports errors Payroll Processing and Controls Pre-Payroll Processes   Do you have? In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)   It would be if you also have: HR expertise (Personnel Administration, payroll, …) Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions Good communicator and customer oriented - to be able to identify and understand the customer's needs. Results oriented – to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy Teamwork – to be able to work with colleagues to achieve targets and objectives Key Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective About Us NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities. At NGA UKI, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do.   We offer: 25 days holiday which includes 3 days allocated to the Christmas Shutdown Pension, Life Assurance and Private Health Insurance as standard Further, optional flexible benefits that can be tailored to suit your personal circumstances NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities NGA UK & Ireland is a market-leading, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.   We provide outsourced Payroll and HR Administration services to over 3500 business clients in the UK & I servicing approximately 900k employees.   We have 10 domestic Service Centres with 800 employees supported by our deliver centre in Kochi (India) with 500 employees NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.   Our Values One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.

Job Description The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.   Delivery Key responsibility: HR Support: Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model: Handles and tracks incoming calls, e-mails, faxes Handles / Creates tickets in HR Workspace Categorizes and prioritizes queries, requests and issues Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model Responds to information or enquiry requests requiring a significant level of expertise: Responds to complex HR and labour legislation questions Analyses and solves client’s questions, problems and / or requests efficiently and effectively Processing and Controls: Personnel Administration Data Processing & Controls Personnel Administration data validation Master Data Consistency Check Official Reporting on Personnel Administration Data Garnishments data entry and administration Time Data Processing and Controls Time Data Validation Time Data Consistency Checks Runs Time Data Evaluation and corrects/reports errors Payroll Processing and Controls Pre-Payroll Processes   Do you have? In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)   It would be if you also have: HR expertise (Personnel Administration, payroll, …) Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions Good communicator and customer oriented - to be able to identify and understand the customer's needs. Results oriented – to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy Teamwork – to be able to work with colleagues to achieve targets and objectives Key Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective About Us NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities. At NGA UKI, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do.   We offer: 25 days holiday which includes 3 days allocated to the Christmas Shutdown Pension, Life Assurance and Private Health Insurance as standard Further, optional flexible benefits that can be tailored to suit your personal circumstances NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities NGA UK & Ireland is a market-leading, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.   We provide outsourced Payroll and HR Administration services to over 3500 business clients in the UK & I servicing approximately 900k employees.   We have 10 domestic Service Centres with 800 employees supported by our deliver centre in Kochi (India) with 500 employees NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.   Our Values One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.

Job Description The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.   Delivery Key responsibility: HR Support: Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model: Handles and tracks incoming calls, e-mails, faxes Handles / Creates tickets in HR Workspace Categorizes and prioritizes queries, requests and issues Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model Responds to information or enquiry requests requiring a significant level of expertise: Responds to complex HR and labour legislation questions Analyses and solves client’s questions, problems and / or requests efficiently and effectively Processing and Controls: Personnel Administration Data Processing & Controls Personnel Administration data validation Master Data Consistency Check Official Reporting on Personnel Administration Data Garnishments data entry and administration Time Data Processing and Controls Time Data Validation Time Data Consistency Checks Runs Time Data Evaluation and corrects/reports errors Payroll Processing and Controls Pre-Payroll Processes   Do you have? In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)   It would be if you also have: HR expertise (Personnel Administration, payroll, …) Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions Good communicator and customer oriented - to be able to identify and understand the customer's needs. Results oriented – to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy Teamwork – to be able to work with colleagues to achieve targets and objectives Key Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective About Us NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities. At NGA UKI, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do.   We offer: 25 days holiday which includes 3 days allocated to the Christmas Shutdown Pension, Life Assurance and Private Health Insurance as standard Further, optional flexible benefits that can be tailored to suit your personal circumstances NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities NGA UK & Ireland is a market-leading, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.   We provide outsourced Payroll and HR Administration services to over 3500 business clients in the UK & I servicing approximately 900k employees.   We have 10 domestic Service Centres with 800 employees supported by our deliver centre in Kochi (India) with 500 employees NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.   Our Values One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.