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Payroll Support Analyst  - Belfast -
  • Payroll Specialist, Payroll Executive, Payroll Consultant
  • Competitive
  • Belfast
Payroll Support Analyst   At NGA Human Resources our mission is to be the world’s number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment, learning and talent management.   Our Team of talented Consultants and Business Leaders in Global Technology play a critical role in the support of our Client Services and Delivery Support.   Core responsibilities: Provide a high level  of service and support by: Fault finding and resolution by handling of all customer calls for Payroll/HR Issues, taking responsibility for the end to end solution and service that is  provided to our customers. Ensuring high customer satisfaction by providing a professional service and swift  resolution to all customer issues. Designing and implementing solutions for incidents that occur across multiple customer sites Carry out and complete analysis for incidents, building solutions that not only resolve the current issue but provide preventative meaures to avoid repeats in the future   Reshaping our Support Services organisation has created a number of career opportunities and we are looking for skilled, customer focused individuals to join our dynamic team and help us build a more scalable service capability for us and our clients in the future.   NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.   We offer: Pension, Life Assurance and Private Healthcare as standard 22 days annual leave, plus 3 days for Christmas Shutdown Flexible benefits package that can be tailored to your personal needs NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries. Over 1,000 ERP-based HR implementations globally 3,000 Large Enterprise customers 10,000 Small and Medium customers Over 20% of FORTUNE Global 500® companies serviced 40% of UK working population are paid by NGA Human Resources’ solutions totalling 54 million payslips produced per annum servicing 19 million UK workers Our Values One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve. You have Minimum of at least 1 year experience within a service desk environment or similar Proven Problem solving skills Good understanding of effective customer care Excellent Client Liaison and Effective Communication Skills Good conflict Management Skills Assertiveness   Would be desirable if you also have: Experience in using a large on-line Payroll/Hr system Sounds knowledge of windows operating systems Excellent IT Skills, including ability to download and set up products
Payroll Specialist - Ashbourne, Co. Meath - Thesaurus Software
  • Senior Payroll Administrator, Payroll Specialist, Payroll Executive, Payroll Coordinator, Payroll Officer
  • Competitive
  • Ashbourne, Co. Meath
Payroll Specialist – Customer Support If you have a strong payroll knowledge, preferably UK and Irish, and enjoy helping customers, then we have the perfect job for you! About Us BrightPay is the payroll software making waves across the payroll industry at the minute. Created and supported by Thesaurus Software Ltd, we have been make great software for over 20 years. Today, our payroll, HR and accounts software is used in over 100,000 businesses across the UK and Ireland. Due to our continued growth we are looking for a payroll specialist to join our Customer Support team in Ashbourne, Co. Meath. This role would possible suit a payroll professional looking to return home Ireland, or possibly someone looking for a different challenge and open to relocating. Working with us means working with a great team, with great conditions. We recognise and reward high performance and you have the opportunity to excel, progress and share in our success. Find out what it’s like to work at Thesaurus http://www.thesaurus.ie/agreatplacetowork.pdf The role Our Support Team is of the utmost importance to the success of our company, providing providing quality support across all our products to customers across Ireland and the UK. We are looking for an experienced payroll professional with a pro-active approach, eager to continue learning and stay ahead of the curve. Key duties will include: Supporting customers, both Irish and UK based, over the phone and via email. Providing help and answers to customers’ payroll issues through identification of the problem itself, research on answers and subsequent provision of guidance. Guiding customers through our software, enabling them to use the software effectively. Testing new products and product updates to ensure bug free software is released to our customers. Evaluate software and actively liaise with software developers regarding product development. Keeping abreast trends and changes in payroll and employment legislative areas. To support, guide and assist other team members in resolving payroll queries Contributing to the Company’s online material, including blogs and other support material As a small company there is huge flexibility in the role for candidates to make it their own, to grow and take on additional duties.  The Person A strong background in payroll processing experience UK payroll experience is preferable and would be a distinct advantage Payroll or accounts qualification or studying towards same, e.g. Certified payroll technician or accounts technician, would be advantageous Excellent customer focus, with experience working in a customer facing role Excellent phone manner with ability to engage and build rapport with customers Flexibility to carry out a range of tasks within required deadlines Strong communication and interpersonal skills Strong administration and organisational experience Strong IT proficiency Further Details Based in Ashbourne, Co. Meath our office is just 10 minutes from the M50, with excellent transport links and ample parking This is a fulltime, permanent position with a competitive starting salary and package (requests for a four day week will be considered). Interested? Send your CV and cover letter to recruitment@ thesaurussoftware.com
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