Job Details: Payroll Administrator

To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries.
Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
To perform all duties in accordance with the company Health & Safety and Quality policy procedures.
There may be additional activities to perform from time to time in order to maximise the contribution to Northgate's goals and objectives.

Responsibilities

Administer and Implement Payroll

• Ensures data is received in the right format and in time to complete payrolls to agreed deadlines.
  
  
• Prioritises and actions daily tasks to be accomplished to meet SLA.
• Calculates, prepares and transmits manual payments and third party disbursements.
• Runs sample payrolls to ensure quality and resolve errors or deviations.
• Liaises with the processing team for production of payroll outputs.
• Provides statistics to enable invoicing activities.
• Controls the reconciliation processes for own customer's third party accounts to ensure completion in line with SLA requirements.
• Identifies and acts on issues which would impact delivery of SLA.
• Reconciles PAYE and NI figures to ensure that customers pay the correct amounts to HMRC

• Receives and records customer enquiries and provides basic information in response to customer requests
• Escalates outstanding issues according to specified procedures to line manager.
• Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships.
• Develops and maintains a good working knowledge of Northgate products and services.
• Maintains effective relationships with internal customers and suppliers.

• Develops and maintains alliances with customers.
• Considers and escalates any new ideas which add value to the customer.

• Checks system accuracy by performing manual calculation to agree system output.
• Recommends and agrees ways in which systems and procedures can be improved to enhance the business.

• Manages projects with customer to establish their needs
• Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made.
• Records customer issues and complaints to instigate corrective action.
• Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to.
• Provides information as requested by customers in terms of their contracts.
• Liaises with customer regarding disruptions to service levels and implement corrective action.
• Understands and monitors the customer SLA.

• PC literacy - Word/Excel (Basic Level)
• Payroll Experience
• Application Knowledge
• Data Collection and management.
• Telephone Techniques
• Interpersonal skills
• Confidentiality
• Record keeping
• Customer handling skills
• Confidentiality
• Data Management
• Systems Knowledge

Payroll Administration experience.

• PC Literacy - Word and Excel (Advanced)
• Good technical knowledge of payroll and payroll systems
• Track record of face to face, telephone and written contact with customers.

• Professional Qualification:
• IPPM Foundation (or working towards this qualification)
• Career Development:
• Role will develop skills that will allow movement to: -
• Senior Payroll Administrator