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Change Manager Peterborough An opportunity to join NGA Human Resources as we embark on a period of exciting change and investment in the UK. This role is for an experienced Payroll Professional, with a strong Change Management bias who is looking for a role in forward thinking large organisation. Reporting to the Service Delivery Director, you will manages & leads the Change & Compliance team dedicated to servicing the client & the Operations team, ensuring all changes are delivered within SLAs and the payroll operating framework is practiced in a compliant and risk adverse manner, thus achieving Client Satisfaction targets. Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you We offer A multi-disciplined site working environment Free on-site parking Excellent transport links to wider community Flexible benefits package which allows tailored benefits dependent upon circumstances Structured training and on-going personal development Do you have: Essential Change Management experience Processing compliant payrolls within an operating framework IT Service Management experience in an outsourced or commercial service delivery environment Knowledge of ITIL Service Management practices Presentation skills Business, technical and financial awareness Able to build positive relationships with internal and external stakeholders Excellent communication skills both written and orally Can make decisions without guidance Influencing / Negotiation skills A drive to learn and develop Desirable ITIL qualifications IT Support of ResourceLink or similar software HR/Payroll experience or qualifications Project management experience Qualifications/skills: Experience in managing or supporting IT services on a local, regional or global basis Experience in growing and managing client relationships Experience of working in a matrix environment, with geographically dispersed support resources. Demonstrated results in Service Level Agreements (SLA) metrics and measures
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