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UK Payroll Specialist - Gloucestershire -
  • Payroll Officer
  • £40,000 to £45,000 Per Annum
  • Gloucestershire
Payroll Specialist Deliver UK payrolls for a range of clients. Acting as a key point of contact for a variety of UK and internationally based clients. Role Overview - • UK payroll processing for a variety of clients and payrolls.• Co-ordinating, managing and liaising with individual clients regarding payroll processing. • Managing and delivering client payrolls to meet specific deadlines. • Act as the first point of contact for queries and escalate where relevant. • Managing and maintaining clear communications to clients and internal stakeholders and teams.• Maintaining excellent current knowledge of the UK statutory processes and legislation.• Working with the implementation team to take-on new payrolls and clients.Requirements & Experience -• Experience of processing multiple large payrolls either within a client payroll environment or a large multiple payroll organisation. • Proven track record of delivering complex UK payrolls working within a deadline driven environment.• Experience of different pension and benefits schemes.• Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction. • Compliant with all UK legislation, statutory monthly and yearly requirements.• Excellent communication and organisation skills.• Ability to build and develop strong relationships with internal and external clients.
Group Reward Specialist - London -
  • Comp & Bens Administrator
  • £50,000 to £60,000 Per Annum
  • London
Group Reward SpecialistWorking for a global retail group this is a senior role working at an executive reward level. The group is currently going through a large HR Transformation project centralising the various functions into one shared service function.This role will be part of the steering group in relation to Reward Governance and Assurance. Key areas of the role – • Advising on salary increases and procedures.• Benchmarking on – salaries, bonus and shares. • Reward process mapping.• Development and systems testing.• Technical systems administration. Experience Required –• Demonstrable technical reward knowledge and experience. • Experience of transformational HR projects. • Ideally experience of systems implementation and configuration projects. • Exceptional communications skills within a senior reporting structure.
Senior Consultant - HR Transformation - London -
  • Accounts & Payroll Clerk
  • Competitive
  • London
CELEBRATE YOUR PERSONALITY AND TEAM SPIRIT. GROW THROUGH YOUR CHOICES. MAKE YOUR MARK. North Highland has a mantra: Unleash Potential Together. For our clients, it means we challenge thinking and build capabilities, so that after each engagement, they are left stronger and inspired to do more. With our colleagues, it means fostering an environment where bringing, shaping, growing and sharing ideas isn't just encouraged-it's expected. And within our communities, it means we give of our skills, time and passion to make them more prosperous. At North Highland we work directly with Leadership Teams of global multinationals to help them shape their HR functions. We transform HR structurally and design effective processes - leveraging enabling technologies to their full potential. By improving operational efficiency, HR can focus on the activities that add value to the business, becoming a true strategic partner. As a Senior Consultant in HR Transformation at North Highland you will be given the opportunity to lead HR consulting engagements. We are looking for someone who has a proven track record in HR consulting across a number of different areas: HR strategy, HR Operating Models (including Shared Services & Outsourcing), HR process and HR technology. Senior Consultants will be responsible for providing expertise to guide the delivery of projects, this may include: Leading key workstreams or projects with a focus on HR Transformation Successfully engaging with senior client stakeholders Planning and facilitate client meetings and workshops Co-ordinainge the development of quality deliverables Being accountable for defining detailed business requirements and deliverables effectively Managing change throughout an organisation, navigating political client environments Demonstrating the ability to manage initiatives that are not well defined or structured Being encouraged to identify opportunities at new/existing clients, developing solid commercial skills around financials, pricing structures, and contributing to client account development Requirements: Significant experience in a Consulting environment delivering a range of HR transformation engagements including: HR strategy, HR Operating Models (including Shared Services & Outsourcing), HR process and HR technology. The ability to confidently communicate with senior clients and North Highland teams Solid experience in a number of core consulting capabilities. Areas of interest include project management, transformation & change, process design, organisational design and operating models, employee engagement, HR consulting, HRIS implementation and change communications. You will also have a keen interest in developing further in two or three functional HR specialist areas such as deploying HR SaaS, HR analytics, performance and talent, compensation, learning and development and HR shared services. The ability to be versatile and work across industry sectors, with prior experience in sectors such as retail, travel and transport, public sector, financial services, media and telecommunications Excellent interpersonal skills, an ability to quickly build rapport and establish strong relationships across all levels of an organisation The ability to influence, persuade, motivate and mentor others Preferred Skills: Workday, Success Factors or Oracle Fusion experience Creative thinking and seeking innovative solutions to complex technical/business problems North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide a global management consulting alliance.   North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.
HR Generalist Northern Europe - Amersfoort area - Amersfoort -
  • Accounts & Payroll Clerk
  • Competitive
  • Amersfoort
Our client, an industrial company specialized in temperature control systems, is looking for an HR Generalist / Manager for Northern Europe. In this role you work autonomously and have diverse responsibilities. Taking care of all local HR issues and implementing strategies for the European region are part of your tasks. Although you will work in the Amersfoort area, you will report directly to the HR Director located in France. Responsibilities/Tasks The HR Generalist / Manager for Northern Europe works autonomously in the Netherlands, without a local HR-team. The role therefore requires someone to have broad knowledge of HR related topics, a real HR generalist role. Responsible for HR issues, such as Compensation & Benefits, Training & Development, Staffing, and HR administration including head count reporting, vacation and absenteeism; Coordinate and organize HR solutions and programs according to HR strategies; Planning of HR initiatives; Contact with recruitment agencies, pre-selection of candidates and making interviews arrangements; Take care of compensation and benefits programs (Company cars, pension, medical coverage etc.) and provide information to employees; Propose/build local training offers depending business and employee needs; Support payroll administration tasks and liaise with payroll companies or lawyers when necessary. Payrolls in all countries are outsourced, but information is under control of the HR Manager; Legal aspects are also outsourced, the HR Manager being the coordinator of actions with lawyers and legal consultants; The local HR Manager is a member of the Local Management Team; HR Manager is responsible for all local HR issues and implementation of strategies decided at a European level and at local level; Number of employees to be managed by the HR Manager: The Netherlands: 50 Germany: 30 Belgium: 7 UK: 7 Requirements 5-7 years of experience in a similar role and within an international environment, Degree in Human Resources, Fluency in English and Dutch are a must. German would be a plus, Knowledge of HR techniques, international legislation of labor law (UK, Germany, Belgium). Good capacity to work autonomously and remotely Capacity to impose oneself, especially with senior management Ability to convince/influence Good coordination Strategy management Capacity to anticipate and to propose initiatives Technical HR skills This is a full-time position (40 hours / 5 days per week).
Senior HR Adviser - Berkshire - Qualserv Consulting
  • Accounts & Payroll Clerk
  • £20 Per Hour
  • Berkshire
Our client is a large local government organisation and are looking for an experienced Senior HR Adviser to join their team. This is in initially a 3 month contract which may be extended for the right applicant. Our client is looking for someone who can come on board and support the HR Department in addressing HR issues from their organisational change including structural changes, review of working arrangements as well as recruitment and promotion processes. You will also be tasked with support the development of HR policies and strategies. The successful applicant will be the primary lead in the HR support for a number of key projects and provide advice guidance and practical assistance on matters relating to organisational change to assist the client meet the challenges faced in relation to reducing available budget and service priorities. You will also examine current policy, process and practices to enable due diligence work to be completed when necessary along with write and communications and policy to assist project implementation in line with project plans. To be considered for this role you will be an experienced Senior HR Adviser preferably with experience of working within a public sector environment. It is also important that you are CIPD qualified to be considered for this role.
UK Senior Payroll Specialist  - Cheltenham - iiPay
  • Payroll Supervisor, Payroll Specialist, Payroll Executive
  • Competitive
  • Cheltenham
UK Senior Payroll Specialist  Based in Cheltenham and Dallas Texas, iiPAY is a highly successful global payroll services business, providing fully managed payroll services to a wide range of international businesses. iiPAY is a high growth company, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.  iiPAY is looking for a UK Payroll Specialist who wants to be part of this rapidly expanding business, joining an experienced team of payroll specialists. Role Overview To own and deliver UK payrolls for a range of international businesses. Working closely with a group of clients to professionally deliver a quality payroll service. Working in collaboration with iiPAY’s payroll team based in the UK & US to service a wide range of global clients. Key objectives of the role The successful candidate requires experience, skills and a proven track record in the following areas: Payroll delivery and service level management Delivering accurate and compliant UK payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process. Scheduling and time management Managing and delivering client payrolls against the agreed schedule - communicating directly with clients to meet or exceed the client deadlines. Escalating issues within client and iiPAY to meet and exceed agreed service level agreement. Operational excellence Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. Maintaining a high customer satisfaction rating. Communication Managing and maintaining clear and informative communications to clients, our partners, implementation team and client account managers. Country legislation knowledge Take responsibility for being the primary operations contact point for the UK, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines. Working closely with the implementations team to take-on new payrolls and clients. Project delivery Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business. Escalation and problem resolution Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.   What we are looking for in you An individual to be a Senior member of the team who has worked in a multi-client payroll environment, managing a diversity of payroll transactions. Proven track record of delivering UK payrolls whilst adhering to strict service level agreements. Competent with all UK complexities, including different terms and conditions and treatment of elements. Experience of different pension schemes, salary sacrifice schemes, restricted stock units. Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts. Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction. Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment. To be fully compliant with all UK legislation, statutory monthly and yearly requirements. Excellent communication and organisation skills. Ability to build strong relationships with clients and colleagues. Ability to work under pressure.   System and qualifications CIPP desirable Advanced excel Salary negotiable   Please forward CV to gail.shepherd @iipay.com
4 Month FTC - Payroll Officer - 29K - London -
  • Payroll Administrator
  • £26,000 to £29,000 Per Annum
  • London
4 Month FTC - Payroll Officer (Workday Project Involvement) Salary: to £29,000Location: London This payroll administrator position is a 4-Month fixed term contract that would involve processing a weekly and monthly payroll for over 5000 employees as well as assisting with the implementation of Workday.  This opportunity is working for a leading international retailer based in the heart of London.To be successful, you should possess at least 2 to 3 years payroll experience and ideally you will also have experience in handling manual calculations.So if you have a payroll background and an aptitude for figures and if you want to work in a role that will see you involved in the implementation of Workday then we recommend you apply ASAP.Apply now by sending your CV to be considered
HRIS Technology Specialist - Manchester - Manchester -
  • Implementation Consultant, HR Systems Analyst, HRIS Manager
  • £30,000 to £45,000 Per Annum
  • Manchester
HRIS Technology Specialist Location: ManchesterSalary: £42,000This HRIS Technology Specialist - Manchester opportunity would suit someone who is passionate about HR technology and who possesses both strong HRIS experience coupled with some project management skills who is able to present to customers and stakeholders.The successful HRIS Technology Specialist should be able to demonstrate experience in identifying, demonstrating and implementing HR technology aligned with business goals and be able to map processes and data flowsExperience in HR systems testing and working within HR or Payroll content is also beneficial.So if you have experience in HRIS implementation then this could be the HRIS Technology Specialist role you have been looking for.Apply now by sending your CV to us ASAP to be considered.
Payroll Manager - Reading - £65K - Reading -
  • Payroll Manager
  • £60,000 to £65,000 Per Annum
  • Reading
Payroll Manager – Reading - £65,000 +Benefits  This is an exciting opportunity for a senior payroll professional to manage a 10,000+ payroll function and a large team of payroll professionals, delivering both structure and strength to the overall payroll operation.As the Payroll Manager, you will act as the 'payroll expert' of the organisation and have overall responsibility for the function reporting into the Head of HR.  Payroll Manager - Responsibilities  Strategically lead, motivate and manage a payroll team. Sound working knowledge of managing a high-volume, monthly payroll. Ensuring service levels are met whilst maintaining strong relationships and an accurate payroll function. Ensuring Payroll Compliance. Balancing the payroll accounts by resolving payroll discrepancies. CIPP preferred but my no means essential.  Project/Implementation experience would be an advantage.  If you’d like to have an informal conversation or for further details, please don’t hesitate to contact Tom on 01727 800377.
Implementation Manager - Gloucestershire -
  • Payroll Manager
  • £55,000 to £60,000 Per Annum
  • Gloucestershire
Payroll Implementation Manager Working for an international business systems provider. This role will suit experience technically strong payroll managers who have managed medium to large payroll functions. In addition there will be a high level of client interaction around payroll projects, therefore applications from candidates who enjoy this or have experience in this is ideal.Key Duties - • Co-ordinate any training requirements of the team.• Provides training, coaching, mentorship and guidance to the team to ensure a high quality service is delivered• Drive to improve processes and efficiency.• Drive automation through innovation and technology to improve the implementation processes.• Work directly with the Project Management team to ensure all activities are completed within the defined project plan timescales.
Technical Consultant - Home Based -
  • Application Consultant
  • £50,000 to £55,000 Per Annum
  • Home Based
Technical Implementation Consultant (Home Based)Working for an international business systems provider. This role will be home based, there would be an initial ‘ramp up requirement’ at their head office however after this the role is remote.This role would suit candidates with a previous finance background who also have experience of systems implementations and configuration –Key Duties - • Responsible for providing technical systems reporting configuration.• Working with the internal project team and clients, to obtain requirements and build configurable files to specification.• Support the Implementation Consultants throughout the testing phase.• Assisting with the configuration of more complex client reports.• Main areas of configuration would be – Banking and General Ledger Files.Key Requirements – • Advanced excel skills and an analytical approach• Experience of configuring financial reporting tools. • Exceptional communication skills with ability to adapt communication style to variety of stakeholders.• Technical systems skills within an accounting, banking or payroll environment.
UK Payroll Specialist - Gloucestershire -
  • Payroll Officer
  • £40,000 to £45,000 Per Annum
  • Gloucestershire
Payroll Specialist Deliver UK payrolls for a range of clients. Acting as a key point of contact for a variety of UK and internationally based clients. Role Overview - • UK payroll processing for a variety of clients and payrolls.• Co-ordinating, managing and liaising with individual clients regarding payroll processing. • Managing and delivering client payrolls to meet specific deadlines. • Act as the first point of contact for queries and escalate where relevant. • Managing and maintaining clear communications to clients and internal stakeholders and teams.• Maintaining excellent current knowledge of the UK statutory processes and legislation.• Working with the implementation team to take-on new payrolls and clients.Requirements & Experience -• Experience of processing multiple large payrolls either within a client payroll environment or a large multiple payroll organisation. • Proven track record of delivering complex UK payrolls working within a deadline driven environment.• Experience of different pension and benefits schemes.• Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction. • Compliant with all UK legislation, statutory monthly and yearly requirements.• Excellent communication and organisation skills.• Ability to build and develop strong relationships with internal and external clients.
Payroll Officer - Birmingham - University Hospitals Birmingham NHS Foundation Trust
  • Payroll Controller, Payroll Executive, Payroll Coordinator, Payroll Officer, Payroll Consultant
  • £17,000 to £22,500 Per Annum
  • Birmingham
JOB TITLE:   PAYROLL OFFICER   PAY BAND:   BAND 4   DEPARTMENT/DIVISION:   PAYROLL/ CORPORATE   BASED AT: UNIVERSITY HOSPITALS BIRMINGHAM, NHSFT, REGENTS COURT, EDGBASTON   REPORTS TO:   PAYROLL TEAM LEADER   PROFESSIONALLY RESPONSIBLE TO:   PAYROLL OPERATIONS MANAGER   LAST UPDATED:   DECEMBER 2015     JOB PURPOSE:  To provide an accurate and timely payroll service for our clients To be responsible for a section of weekly and monthly payroll. To process in accordance with statutory and NHS national terms and conditions of employment.    KEY WORKING RELATIONSHIPS:    Internal:   Managers and employees, Finance, HR External:  Banks, Building Societies, HMRC, Dept of Works & Pensions,      MAIN DUTIES & RESPONSIBILITIES:    1. To manage an allocated section of weekly and monthly payroll ensuring staff are paid accurately and in a timely manner    2. Responsible for the processing of all information received in relation to allocated payrolls, within current and previous pay periods, to include: New starters/leavers. C hanges to contract – hour changes, promotions, demotions. Sickness, Maternity pay, Paternity Pay, Adoption Pay & TIA calculations. Calculation of protections, Acting up Implementation of AEO, student loan, DEO, P45’s etc. Processing of voluntary deductions – e.g. union deductions, GAYE. Calculation of back dated information, and checking on retro run Be able to calculate and apply overpayments to the ESR payroll system, and complete necessary documentation – letter, added to spreadsheet etc. Be able to calculate, raise and recover advances of pay where necessary.  Reconcile negative payments and amend on ESR. Extensive knowledge of all NHS terms and conditions and their application to include Agenda for Change, Medical & Dental and Whitley Council; Browsing and checking another section of payroll to comply with audit requirements of secondary checking;  Responsible for ensuring correct annotation and scanning of payroll documentation for allocated payroll; Checking of a variety of payroll reports, as directed by the team leader, and to be responsible for the sign off of payrolls for first send processing.   This is not an exhaustive list, but an example.    3. Compliance with Local, National and Statutory regulations and have a full understanding how PAYE, NI etc. works in conjunction with the payroll facility.    4. To be able to communicate effectively in person, by telephone or in writing to include confident use of all Microsoft packages. To be able to deal confidently with requests for advice or assistance with queries from employees, colleagues, managers and external agencies including the HMRC.    5. General Payroll Responsibilities – Responsible for timely and accurate input of payroll information into ESR. To build and maintain relationships with colleagues, staff from client organisations, managers and external organisations through effective communication when dealing with requests for advice or assistance, these may be written, verbal or face to face. To assist auditors in locating information and resolving queries as requested by the team leader and Payroll Operations Manager.  To ensure audit procedures are adhered to and to audit own workloads  To assist in stapling payslip attachments to payslips as required. To draw to the appropriate manager’s attention any need to change or depart from standard operating procedures. To act at all times with department procedures and comply with Trust Standing Financial Instructions and Regulations.   The post holder will undertake other duties as may be required to achieve the Trust’s objectives, commensurate with the grading of the post.    GENERAL INFORMATION:    TRUST VISION AND VALUES The Trust is clear on its vision and values and aims to make sure that they are reflected in all areas of activity. Our vision is simple; To Deliver the Best in Care. Our values apply to every member of staff. They are to treat all with respect, to take personal and team responsibility, to look to improve the way we do things (innovation) and to act with honesty in all we do.    TRUST POLICIES AND PROCEDURES   The post-holder will be required to comply with all policies and procedures issued by and on behalf of University Hospitals Birmingham.  In addition if the post-holder is required to work at other organisations premises they must adhere to the specific policies relating to the premises in which they work.     CLINICAL GOVERNANCE & RISK ASSESSMENT The post-holder must be aware of and ensure compliance with the Trust’s Clinical Governance systems and Risk Management systems.    CONFIDENTIALITY Your attention is drawn to the confidential nature of information collected within the NHS. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence or action for civil damages under the Data Protection Act.    DATA PROTECTION If required to do so, the post-holder will obtain, process and/or use information held on a computer in a fair and lawful way; and hold data only for the specified registered purposes and to use or disclose the data only to authorised persons or organisations.     EQUAL OPPORTUNITIES AND DIVERSITY* University Hospitals Birmingham is striving towards being an equal opportunities employer.  No job applicant or member of staff will be discriminated against on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, age, sex, marital status or on the grounds of disability or sexual preference.    Selection for training and development and promotion will be on the basis of an individual’s ability to meet the requirements of the job.     University Hospitals Birmingham the post-holder will have personal responsibility to ensure they do not discriminate, harass or bully, or contribute to the discrimination, harassment or bullying of a colleague or colleagues, or condone discrimination, harassment or bullying by others.    The post-holder is also required to co-operate with measures introduced to ensure equality of opportunity.    HEALTH AND SAFETY * The post-holder must make him/herself aware of the responsibilities placed on them by the Health and Safety at Work Act [1974] to ensure that the agreed safety procedures are carried out to maintain a safe environment for other members of staff and visitors.    The post-holder will have at all times a duty to conduct themselves and to undertake their work, in a safe manner, so not to endanger themselves and others around them. Clearly, the degree of such responsibilities carried out by a particular individual will depend on the nature and extent of his/her work. Should any individual feel concerned over the safety aspects if his/her work, it should be brought to the attention of his/her manager/supervisor and/or Trade Union Safety Representative.    The post-holder must adhere to the health and safety rules and procedures of the Trust. He/she has a legal duty to use safety devices and equipment provided.     All staff will receive a general introduction to health and safety at work as part of their induction. They will also be given advice on fire, security and lifting procedures.     FLU PANDEMIC OR MAJOR INCIDENT In the event of a flu pandemic or major incident, the post holder may be asked to undertake other duties not necessarily commensurate to the banding of this role. This could include duties in any part of the hospital. Prior to undertaking any duties, the member of staff will have full training and induction. No member of staff will be asked to undertake duties for which they are not competent or where they feel unsafe in their environment or could put patients or themselves at risk.    NO SMOKING POLICY The Trust has a no smoking policy.  Staff are only permitted to smoke in designated smoking shelters. Members of staff must not smoke inside any of the Trust’s premises nor in any vehicle used on Trust Business. Members of staff must adhere to the Trust’s Uniform Policy and therefore any uniforms must be covered whilst smoking.    PUBLIC SERVICE USER AND CARER INVOLVEMENT Under Section 11 of the Health and Social Care Act we have a duty to involve patients and the public at all levels within the organisation.  The post-holder will be required to recognise and value the benefits of listening and responding to patients and recognise that the patients experience is the catalyst for doing things differently to improve the way we deliver services.    UNTOWARD INCIDENTS The post-holder must take responsibility for incident and near miss reporting and must ensure they adhere to all departmental policies and procedures.    SAFEGUARDING    The Trust is committed to safeguarding and promoting the welfare of the adults, young people and children who use the services. All staff have a responsibility to report any identified concerns of abuse or exploitation through the appropriate route in line with the respective policies and procedures.    REVIEW OF THE ROLE This job description will be subject to review and amendment, in consultation with the post holder, to meet the changing needs of the service and the organisation.    This role profile is designed to identify principal responsibilities.  The post holder is required to be flexible in developing the role in accordance with changes within the Trust’s management agenda and priorities. Although this is a list of the key responsibilities of the post it is expected that the post holder and manager will develop and define the detail of the work to be undertaken.    The Trust is committed to equal opportunities, providing opportunities for flexible working and is a no smoking organisation.   
Customer Relation Manager - Hemel Hempstead -
  • Payroll & HR Manager, Payroll Manager, HR Manager
  • Competitive
  • Hemel Hempstead
Job Description The individual will be accountable for a portfolio of customers in the UK& I  business who are contracted for HR and Payroll outsourced services. This role will be based in Hemel Hempstead focusing on customers serviced from Hemel and Bedford.   The objectives of the role are: To ensure that operations for your allocated customers are delivered according to the contractual SLAs and where possible exceed this, including compliance requirements To deliver high levels of client satisfaction and generate revenue growth as measured by revenue figures and CSAT survey responses.To work in an environment of Continue Service Improvement to develop your customer’s service in line with their business needs. To oversee change control and projects for your client portfolio to ensure deliverables are met To ensure all customer interactions are undertaken in a professional manner, ensuring resolution to queries/escalations, delivering a good customer experience To produce high quality end user documents including presentations and reports To own the profit and loss account for your client portfolio To support the Centre Manager in key accounts requiring remediation activities and continuous improvement initiatives Quality Delivery Management of service to contract and account balanced scorecard to ensure these are tracked and reported accurately and  in accordance with agreed timescales Management and delivery of projects within timescales and to budget Consistently meet SLA measures and monitor trends of performance and improvement areas including compliance requirements Ensure processes are complete, reviewed and improved on a continual basis to ensure relevant to the delivery requirements and improved performance Manage customer satisfaction Responsible for client relationship, customer satisfaction and retention Primary point of contact for the client.  Be the guardian and role model for our customer relationships  and promote customer awareness throughout the company Set and deliver to a formal governance structure Work with the customer, Centre Manager and operational teams to deliver improved customer satisfaction, increasing C-sat scores Promote Operational Excellence Work in collaboration with the operational excellence function to support and promote implementation of productivity and quality initiatives promote a culture of continuous improvement    Internal Relationships Build relationships with technical and operational delivery teams to support project work and customer requests. External Relationships Comfortable with customer contacts from payroll/HR administrator up to main board level. About Us NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored benefits dependent upon circumstances Structured training and on-going personal development   Key Competencies: Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective   NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our Values: One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve.
Solutions Manager (Oracle Cloud Fusion) - Manchester -
  • Implementation Consultant, HRIS Manager
  • £45,000 to £75,000 Per Annum
  • Manchester
Solutions Manager (Oracle Cloud Fusion) - Manchester - £45,000 to £75,000The Oracle HCM Cloud Fusion Solutions Manager opportunity for someone with strong UK Payroll legislation knowledge with the ability to communicate complex technical issues and solutions to key stakeholders. Payroll Solutions Manager - Key Responsibilities Providing expert advice for functionality implementation, whilst providing solutions knowledge to support stakeholders. Reviewing product upgrades. Supporting the documentation of system designs, including business processes (current and future), data mapping and other detailed deliverables. If you have experience in implementing/configuring Oracle HCM Cloud Fusion coupled with a proven track record of supporting the delivery of significant business change this could be the role for you! 
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