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Customer Relation Manager - Hemel Hempstead -
  • Payroll & HR Manager, Payroll Manager, HR Manager
  • Competitive
  • Hemel Hempstead
Job Description The individual will be accountable for a portfolio of customers in the UK& I  business who are contracted for HR and Payroll outsourced services. This role will be based in Hemel Hempstead focusing on customers serviced from Hemel and Bedford.   The objectives of the role are: To ensure that operations for your allocated customers are delivered according to the contractual SLAs and where possible exceed this, including compliance requirements To deliver high levels of client satisfaction and generate revenue growth as measured by revenue figures and CSAT survey responses.To work in an environment of Continue Service Improvement to develop your customer’s service in line with their business needs. To oversee change control and projects for your client portfolio to ensure deliverables are met To ensure all customer interactions are undertaken in a professional manner, ensuring resolution to queries/escalations, delivering a good customer experience To produce high quality end user documents including presentations and reports To own the profit and loss account for your client portfolio To support the Centre Manager in key accounts requiring remediation activities and continuous improvement initiatives Quality Delivery Management of service to contract and account balanced scorecard to ensure these are tracked and reported accurately and  in accordance with agreed timescales Management and delivery of projects within timescales and to budget Consistently meet SLA measures and monitor trends of performance and improvement areas including compliance requirements Ensure processes are complete, reviewed and improved on a continual basis to ensure relevant to the delivery requirements and improved performance Manage customer satisfaction Responsible for client relationship, customer satisfaction and retention Primary point of contact for the client.  Be the guardian and role model for our customer relationships  and promote customer awareness throughout the company Set and deliver to a formal governance structure Work with the customer, Centre Manager and operational teams to deliver improved customer satisfaction, increasing C-sat scores Promote Operational Excellence Work in collaboration with the operational excellence function to support and promote implementation of productivity and quality initiatives promote a culture of continuous improvement    Internal Relationships Build relationships with technical and operational delivery teams to support project work and customer requests. External Relationships Comfortable with customer contacts from payroll/HR administrator up to main board level. About Us NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored benefits dependent upon circumstances Structured training and on-going personal development   Key Competencies: Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective   NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our Values: One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve.
UK & France Senior HRBP - London - 110K - London -
  • HR Manager
  • £85,000 to £110,000 Per Annum
  • London
HRBP for France – Based in London - Remuneration £110+ potentialA UK & France Senior HRBP is required to join our international Financial Services Group client based in the City with Occasional travel to Paris.This role will predominantly but not exclusively be advising on the groups' French HR Operations. This UK & France Senior HRBP role reports to the HR Manager EMEA and will have the opportunity to be involved in various related and external HR projects and strategic drives. Key Requirements – Excellent current knowledge and previous experience of advising on French HR for corporate financial services groups. Demonstrable in-depth knowledge of French Labour Laws. Bilingual – Fluent English and French language skills. Previous experience of advising senior client groups within financial or professional services. This UK & France Senior HRBP role is an exciting opportunity to join a modern, dynamic and growing internationally recognised financial brand. There is substantial potential for the successful UK & France Senior HRBP to develop and grow within the organisation and influence at a senior strategic level.
Service Delivery Director (Part time)  - Bedford -
  • Business Development Manager, HR Manager, Payroll Product Development Manager
  • Competitive
  • Bedford
12 months FTC working 3 days per week. The role of Service Delivery Director will be accountable for the overall performance of the P&L for customer base and will be part of an existing Service Delivery Director team to maximise customer satisfaction across the business.   Main responsibilities and Opportunities Delivery of operation budget Primary accountability of the customer based P&L Constantly review costs and, where appropriate, act to ensure operational efficiency Ensures timely invoicing and payment and provides the management with accurate financial account reporting Works on operational cost, budget management & control Management of Change Requests Responsible for operational profitability improvement Spot and implement opportunities for cost savings Controls SLA reporting and claims penalties and earn backs Quality Delivery Management of contract and commercial change request to ensure these are tracked through systems Ensure data is accurate and consistent Consistently meet SLA measures Oversee operational process changes initiated by the customer Manage customer satisfaction Responsible for client relationship and customer satisfaction Primary point of contact for the client. Be the guardian and role model for our customer relationships and promote customer awareness throughout the company Organise regular (quarterly) review meetings Looking after gaps and needs for improvement and improve services together with local team in agreement with the customer Issue based root cause analysis and remediation in agreement with customer and local team Seek out feedback from customers and take action As appropriate, take ownership of service improvement initiatives driven out of the NGA customer satisfaction surveys For key accounts, build personal relationships with stakeholders and establish regular contact. Ensure client losses are monitored and driven down. Identify causes for losses through the Customer Excellence function and derive and champion service improvement initiatives to rectify issues Promote Operational Excellence Drive productivity gains in customer accounts Ensure that common delivery processes and practices are adopted across service locations Work in collaboration with the operational excellence function to support and promote implementation of productivity and quality initiatives promote a culture of continuous improvement across the centers Focus on measurable results, using systems and business intelligence to measure results, and correlate to marketing spend. Develop a Global Operational network to ensure consistent alignment across all disciplines   Leadership and Talent Management Develop a performance culture and an environment that increases employee engagement Open communication across both the regional teams and your peer groups Identify and develop succession plans for your team Encourage feedback and act on what you are told Constantly assess morale and as appropriate, instigate team building sessions etc. to improve loyalty and enjoyment Regularly review staffing levels in line with budget and forecast Ensure that appropriate succession plans exist for key staff Build training plans for staff to remove single points of failure   You have: Proficiency in standard office software and HR/Payroll software Technical knowledge in ERP packages and process improvement It would be great if you also have: Good communicator and strong presentation skills Experience of working with executives in large corporate organisations Well organised, project management skills People management, experience of managing remote teams and matrix management HR and payroll knowledge, minimum experience of 5 years in Senior role Thorough knowledge of contracts and strong negotiation skills Strong financial management, experience of managing large p&l’s
HRBP - London -
  • HR Manager
  • £85,000 to £100,000 Per Annum
  • London
HRBP for France – Based in LondonA senior HRBP role working for an International Financial Services Group, based in the City with Occasional travel to Paris.This role will predominantly but not exclusively be advising on the groups French HR Operations. The role reports into the HR Manager EMEA and will have the opportunity to be involved in various related and external HR projects and strategic drives. Key Requirements – • Excellent current knowledge and previous experience of advising on French HR for corporate financial services groups.• Demonstrable in depth knowledge of French Labour Laws.• Bi lingual – Fluent English and French language skills.• Previous experience of advising senior client groups within financial or professional services. An exciting opportunity to join a modern, dynamic and growing internationally recognised financial brand. Huge potential for further growth within the organisation and the opportunity to influence at a senior strategic level.
HR Business Partner (French/EMEA) - London -
  • HR Manager
  • £80,000 to £100,000 Per Annum
  • London
EMEA Human Resources Business PartnerPerm London up to 95kAre you a international HRBP that is looking for a senior opportunity to tempt you into your next career move within financial services? You will work alongside senior HR, HR ops and L&D and produce effective and efficient leadership of the Human Resources function Lead, advise and support on French labour law & French HR practices Aligning global HR policies and philosophies in France with EMEA Build leadership skills and management practices Contribute and lead any HR projects that may arise across the EMEA region Identify, assess & manage risk in a complex multi-location matrixed structure This is an excellent opportunity be involved in a highly respected and successful FS organisation based around Charring Cross / Embankment / Temple It is essential that you come from a financial services background, speak French and have in country experience So if this sounds like you, please apply today
HR Business Partner - Peterborough -
  • HR, Recruitment, HR Generalist, HRIS Manager, HR Manager
  • Competitive
  • Peterborough
We have an opportunity for an HRBP with significant change management experience to drive the implementation of the HR strategy across a large operations business The role will see you working closely with the senior leadership team in operations. This role would suit someone who demonstrates confidence and resilience with ability to adapt to changing priorities in a fast past environment. The successful person will also be credible and trustworthy with excellent stakeholder management skills to gain the confidence of internal and external stakeholders. Combine responsibilities for both hands-on transactional HR activity, as well as providing strategic advice and managing HR projects surrounding cultural change. Play an active role within their leadership team, contributing to and influencing the implementation of business and HR process Build and maintain collaborative working relationships with the Centres of Excellence, Employee Consultative Group and OneHR team Champion business change and continuous improvement, leading and embedding business change plans in line with targets and initiatives Participate fully in key people related change decisions, anticipating and effectively dealing with any people issues Play an active role in employee engagement activities Understand local business context, issues and challenges to provide specific advice to Leaders. Deliver HR solutions as appropriate to enhance commercial performance Assist with the management of stakeholder and customer relationships during the bid process Use HR tools, processes and techniques to address local issues Proactively use People MI Reports to identify trends and patterns - bring these to Leadership team’s attention and ensure appropriate actions are taken to address issues early Advise, challenge, coach and support Leaders in their role on people-related processes (e.g. performance management, personal and team development, career path implementation, resource planning and recruitment) Learning and Development: Accurately translate the training needs of their business into requirements for the Centres of Excellence Working with HRBP’s to ensure they identify and implement training priorities to support delivery of the business agenda Talent and Resourcing: Work with the Leadership team and Talent Acquisition team to develop resourcing strategies to support the business and new business Support leaders to identify and manage high performing / high potential individuals and ensure succession is in place for key positions Facilitate the identification of talent, key positions & succession plans at all levels About Us Delivery of HR Services: Work with the HR Business Partners to ensure HR services, policies and processes are aligned to business needs and are business relevant and practical for implementation Identify continuous improvement opportunities across HR processes and procedures Identify trends in ER issues and work with the Centres of Excellence and HRBP’s to design solutions Actively participate in new business process and support bid management process Support and manage new business wins from a people perspective and oversee ER related issues Support the business through all ER and TUPE activity providing a platform for self-reliance and capability among managers.   What will you need as a successful HRBP? CIPD or equivalent qualification or relevant HR experience at an appropriate level in a diverse organisation The ability to establish credibility and be able to influence at leadership level Developed networking skills, stakeholder engagement skills and negotiation skills Commercial and business acumen Ability to advise Managers to deliver business strategy and drive performance and capability improvement within their teams Ability to identify & analyse trends from both business and HR management information Excellent facilitation skills Planning, project and change management skills Have self-belief in the value of HR and their personal ability to make a difference Have independence and the confidence to challenge positively Reporting to the UKI HR Lead. Ability to travel on a regular basis is essential. Will be based from our Peterborough office, with regular travel to Hemel Hempstead, Birmingham, Halifax and Bedford as your client base are based in one of these offices. Occasional travel to Dublin. NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored benefits dependent upon circumstances Structured training and on-going personal development    NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.
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