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Payroll Jobs in East Midlands

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Systems Trainer (HR) - £25-30,000 - Grimsby - TechNet IT Recruitment (Permanent)
  • Accounts & Payroll Clerk
  • £25,000 to £30,000 Per Annum
  • Grimsby
The Role Working with Line Managers and the wider HR Team, the purpose of the role is to assist with the transition and deployment of new People Management tools and processes currently being adopted by the business. You will also support needs analysis and development/validation of guidance material with the aim that all Managers within the business will be confident with the use of new online tools. Accountabilities Needs analysis based on data management, recruitment, learning, certification, performance and other systems use by Managers in the region. Hands-on support, ie initially Manage transactions using the systems for Supervisors, Managers and Senior Managers, sharing knowledge and awareness. Build confidence and handover 'doing' to the appropriate parties. Develop 'expert' users and support local HR teams as 'go to' experts. Ensure that all Supervisors and Managers in the designated region are confident and able to use the online services. Escalate any change issues (access, time, IT literacy and engagement) to the Business Process Owner (BPO) and assist in developing an action plan with the training/change team in Business Transformation Project (BTP), the Head of Training Academy and local HR teams. Skills and Experience Essential: Good understanding of HR systems. Good understanding of general HR domain. Track record of accuracy and interest in data management. Excellent communication skills, both verbally & in writing, across all levels of the organisation. Excellent interpersonal skills, demonstrating active listening skills.
Payroll & Admin Manager - Northampton -
  • Payroll & HR Manager
  • £25,000 Per Annum
  • Northampton
Payroll & Admin Manager  Northampton, Northamptonshire  c£25,000  If you’re a proactive payroll professional with outstanding administration skills, this is a fantastic opportunity to increase your leadership skills with an innovative educational organisation.  Our client is recruiting on behalf of a forward-thinking independent college. They are now looking for a Payroll & Admin Manager to join their dedicated team.  Within a fast-paced and supportive environment, you will have the chance to build on your existing experience and play a vital role in the day-to-day running of the organisation.  As the Payroll & Admin Manager, you will oversee the payroll process for the college and provide administrative support to key operational functions.  In this important role, you’ll ensure the smooth running of monthly payroll for approximately 170 employees. You will make sure that payroll and government legislation relating to employee benefits and payments are adhered to at all times.  Overseeing a team of six Administrators, you’ll motivate them to perform to the best of their ability and facilitate HR, recruitment and payroll activities.  Additionally, you will maintain the college’s personnel records and ensure compliance with data protection legislation.  To be considered, you will need:  - At least two years’ payroll experience  - An outstanding level of skill and experience in administration  - Experience of SAGE software  Organised and diligent, as the Payroll & Admin Manager, you will have excellent interpersonal and communication skills. Superb attention to detail and first-class prioritisation abilities are also key.  Experience of working in an educational environment would be beneficial, as would experience of managing staff.  To apply for the role of Payroll & Admin Manager, please apply via the button shown.  This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.  Additional Keywords: Payroll & Admin Manager, Payroll & Administration Team Leader, Payroll Supervisor, Payroll Manager, Administration Manager, Senior Payroll Clerk, Administration, HR, Human Resources.  Working hours: 37.5 hours per week
Senior Payroll Administration - Birmingham -
  • Senior Payroll Administrator, Payroll Executive, Payroll Coordinator, Payroll Officer
  • Competitive
  • Birmingham
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you. The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels. Delivery Key responsibility: HR Support: Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model: Handles and tracks incoming calls, e-mails, faxes Handles / Creates tickets in HR Workspace Categorizes and prioritizes queries, requests and issues Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model Responds to information or enquiry requests requiring a significant level of expertise: Responds to complex HR and labour legislation questions Analyses and solves client’s questions, problems and / or requests efficiently and effectively Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS) Processing and Controls: Personnel Administration Data Processing & Controls Personnel Administration data validation Master Data Consistency Check Official Reporting on Personnel Administration Data Garnishments data entry and administration Time Data Processing and Controls Time Data Validation Time Data Consistency Checks Runs Time Data Evaluation and corrects/reports errors Payroll Processing and Controls Pre-Payroll Processes Monitors payroll process Confirms Master data, time & payroll data completeness Escalates legal changes to AMO, tests and ensures implementation in the productive environment Confirms Configuration completeness On-Cycle Payroll Processes Runs Payroll and control results Processes Bank Files Post-Payroll Processes Payslips Posting to accounting Social security reporting Tax reporting Delivery of information to 3rd parties Payroll Activities out of Payroll Process Underpayment management Overpayment management End of Year Activities Ensures SAP Payroll Calendar implementation Generation / Transfer time quotas Reconciliations and legislative reporting   Inbound & Outbound Interfaces Administration Monitors interfaces Identifies & communicates systems errors Escalates configuration errors to AMO Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope) Technical support: Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests). Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing. Approves transports requests to the production system only for corrective maintenance Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored  benefits dependent upon circumstances Structured training and on-going personal development Do you have? In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.) It would be good if you also have: HR expertise (Personnel Administration, payroll, …) Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions Good communicator and customer oriented - to be able to identify and understand the customer's needs. Results oriented – to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy Teamwork – to be able to work with colleagues to achieve targets and objectives Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Key Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries. Over 1,000 ERP-based HR implementations globally 3,000 Large Enterprise customers 10,000 Small and Medium customers Over 20% of FORTUNE Global 500® companies serviced 40% of UK working population are paid by NGA Human Resources’ solutions totalling 54 million payslips produced per annum servicing 19 million UK workers Our Values One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.   At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization. We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals. When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world. A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.
Payroll Team Leader - Peterborough -
  • Payroll Manager, Payroll Supervisor, Payroll Team Leader
  • Competitive
  • Peterborough
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you. The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.   Delivery Key responsibility: HR Support: ·         Works as the first point of contact in the delivery centres for Client HR Representative in a ·         Managed Services delivery model: ·         Handles and tracks incoming calls, e-mails, faxes ·         Manages the escalation process ·         Handles / Creates tickets in HR Workspace ·         Categorizes and prioritizes queries, requests and issues ·         Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model ·         Responds to information or enquiry requests requiring a significant level of expertise: ·         Responds to complex HR and labour legislation questions ·         Analyses and solves client’s questions, problems and / or requests efficiently and effectively ·         Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)   Processing and Controls: ·         Personnel Administration Data Processing & Controls ·         Personnel Administration data validation ·         Master Data Consistency Check ·         Official Reporting on Personnel Administration Data ·         Garnishments data entry and administration ·         Time Data Processing and Controls ·         Time Data Validation ·         Time Data Consistency Checks ·         Runs Time Data Evaluation and corrects/reports errors ·         Payroll Processing and Controls ·         Pre-Payroll Processes ·         Monitors payroll process ·         Confirms Master data, time & payroll data completeness ·         Escalates legal changes to AMO, tests and ensures implementation in the productive Environment ·         Confirms Configuration completeness ·         On-Cycle Payroll Processes ·         Runs Payroll and control results ·         Processes Bank Files ·         Post-Payroll Processes ·         Payslips ·         Posting to accounting ·         Social security reporting ·         Tax reporting ·         Delivery of information to 3rd parties ·         Payroll Activities out of Payroll Process ·         Underpayment management ·         Overpayment management ·         End of Year Activities ·         Ensures SAP Payroll Calendar implementation ·         Generation / Transfer time quotas ·         Reconciliations and legislative reporting ·         Inbound & Outbound Interfaces Administration ·         Monitors interfaces ·         Identifies & communicates systems errors ·         Escalates configuration errors to AMO ·         Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending ·         on the data entry ownership/scope)   Technical support: ·         Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests). ·         Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing. ·         Approves transports requests to the production system only for corrective maintenance   Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.   We offer: ·         A large modern open plan working environment ·         Excellent transport links to wider community ·         Free on-site parking ·         Flexible benefits package which allows tailored  benefits dependent upon circumstances ·         Structured training and on-going personal development   You have: ·         In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration ·         Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) ·         Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)   It would be if you also have: ·         HR expertise (Personnel Administration, payroll, …) ·         Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. ·         Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions ·         Good communicator and customer oriented - to be able to identify and understand the customer's needs. ·         Results oriented – to be able to achieve targets aligned with business goals ·         Well organized and planned, schedules time effectively and uses efficient work methods and tools ·         Detail oriented, thorough and focused on all aspects of the job to ensure accuracy ·         Teamwork – to be able to work with colleagues to achieve targets and objectives ·         Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations ·         Maintains effective performance under pressure   Key Competencies ·         Be Accountable ·         Solve Problems ·         Take Ownership ·         Be Client Centric ·         Be Effective   NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.   ·         Over 1,000 ERP-based HR implementations globally ·         3,000 Large Enterprise customers ·         10,000 Small and Medium customers ·         Over 20% of FORTUNE Global 500® companies serviced ·         40% of UK working population are paid by NGA Human Resources’ solutions totalling 54 million payslips produced per annum servicing 19 million UK workers   Our Values ·         One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team. ·         Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. ·         Speed: Our energy and focus means that we always deliver quality, quickly and efficiently ·         Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.   At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization.   We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals. When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world. A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.  
Payroll Team Leader - Peterborough -
  • Payroll Supervisor, Payroll Team Leader, Senior Payroll Administrator, Payroll Officer
  • Competitive
  • Peterborough
Overall  job purpose: To provide an effective and efficient Payroll Service to customers, ensuring accurate and timely delivery of agreed service Responds to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty To provide support to the Payroll Manager, who with the team, provides an excellent quality service to the client base and continuously improve the processes and service provided year on year To perform all duties in accordance with the company Health & Safety and Quality policy procedures People Management Assists in cascading to the team the objectives and direction from the Division’s Business objectives as set by the Payroll Manager and ensures team understanding of vision/mission and purpose of the unit Leads and motivates the Teams to ensure KPI’s are exceeded Undertake regular performance reviews, identifies opportunities for continuous improvement, provide coaching and individual development Provides and maintains regular data/statistics/reports on team and individuals performance for review and discussion in 1:1’s Trains, coaches and advises team members, colleagues and customers with the aim of maximising performance Undertakes performance management for all individuals within the team and ensure appraisals are completed within required timescales Manages day-to-day people issues and queries; such as sickness absence, performance issues, identifying training needs, employee recognition and motivation Deputises where applicable for Payroll Manager Covers Team duties in periods of absence Ensures resources are in place to achieve the Business objectives Managing the Payroll Process Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars Ensures clients payrolls are delivered to meet SLA requirements Ensures all Payroll Processes and Procedures are documented and updated regularly Handles complex payroll queries escalated from team members Identifies and implements improvements to the Processes and Procedures of the client payrolls Ensures all client Payrolls are fully reconciled and all statutory and legislative requirements are met Ensures all audit and SAS70 requirements are delivered through quality service delivery and Best Practice Manages Relationships with Internal & External Clients Assists with projects for specific clients Works with Internal and External Auditors during Audit process as requested by the Payroll Manager Agrees and implements client reporting requirements.  Ensures client satisfaction levels by constantly reviewing requirements Ensures continued excellent relationships with all clients Ensures company confidentiality at all times and manages data under security policies Manages issues and complaints where escalated and ensures a positive outcome Ensures appropriate and accurate communications Communicates system and client updates to team members when appropriate Communicates system updates and disruptions to service to clients and other relevant parties Liaises with technical teams to improve manual and system processes Liaises with clients and Payroll Manager to provide costs for additional requirements outside of the SLA Provides payroll statistics in required format for charging purposes to Finance Provides information as requested by clients in terms of their contracts Attends and provides documentation for Service Review meetings with clients
 Senior Payroll Administrator - Peterborough  -
  • Payroll Administrator, Senior Payroll Administrator, Payroll Controller, Payroll Officer
  • Competitive
  • Peterborough
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you. Senior Payroll Administrators required for NGA's most strategic client servicing a well known high street brand in ensuring their employees are paid accurately and on time.  Working in the new team in Peterborough,  you will be supported with colleagues in both Dublin and Kochi to seamlessly process some 70,000 employees on all UK, ROI, Jersey, Guernsey and Isle of Man jurisdictions. This is a fast paced client with high volume processing processing,  thought provoking query handling and controls that require meticulous performance. We are therefore looking for applications from experienced Payroll Professionals with a passion for delivery, drive and enthusiasm to achieve and exceptional attention to detail. Overall job purpose: * To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries. * Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.   * Covers in the Team Leader’s absence and provides knowledge and support to other team members. * There may be additional activities to perform from time to time in order to maximise the contribution to Northgate’s goals and objectives. * To perform all duties in accordance with the company Health & Safety and Quality policy procedures.   Main responsibilities and Opportunities: Administer and Implement Payroll  * Ensures data is received in the right format and in time to complete payrolls to agreed deadlines.  * Prioritises and actions daily tasks to be accomplished to meet SLA. * Completes and owns payroll processing cycle for allocated customers  * Calculates, prepares and transmits manual payments and third party disbursements. * Runs sample payrolls to ensure quality and resolve errors or deviations. * Liaises with other areas of the business to meet and enhance payroll delivery. * Provides statistics for chargeable work to enable effective invoicing. * Controls the reconciliation processes for own customer’s third party accounts to ensure completion in line with SLA requirements and statutory legislation. * Identifies and acts on issues which would impact delivery of SLA. * Reviews and updates where necessary customer procedures and processes, and Northgate documentation. * Supports Payroll Administrator’s and Team Leader in resolution of complex customer issues and complaints. *Covers for Team Leader in their absence   Provide Customer Service * Receives and records customer enquiries and provides basic information in response to customer requests.  Escalates to Line Manager where appropriate.  * Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships * Develops and maintains a good working knowledge of Northgate products and services.  * Develops and maintains effective relationships with internal/external customers and suppliers.  * Considers and escalates any new ideas which add value to the customer. Provide Technical Support  * Checks system accuracy by performing manual calculations to agree system output  * Recommends and agrees ways in which systems and procedures can be improved to enhance business performance * Actions systems updates to ensure implementation * Coaches and advises team members on Systems and PC usage Customer Liaison * Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made. * Records customer issues and complaints to instigate corrective action. * Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to. * Provides information as requested by customers in terms of their contracts. * Liaises with customer regarding disruptions to service levels and implement corrective action. * Understands the customer SLA. *Attends customer meeting’s and Service Reviews as and when required   At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization. We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals. When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world. A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.
Payroll Manager - Birmingham -
  • Payroll Manager, Payroll Supervisor, Payroll Team Leader
  • Competitive
  • Birmingham
NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you. Overall Role Purpose To lead the Shared Service Centre Delivery Team to provide an excellent quality service to our client. The role includes ensuring the business meets its agreed objectives in both service delivery and strategic growth  To perform all duties in accordance with the company Health & Safety and Quality policy procedures  There may be additional activities to perform from time to time in order to maximise the contribution to NGA HR’s goals and objectives Managing the Team and Individual  • Contributes to achievement of Delivery Centres Objectives in line with Outsourcing Strategic Business objectives  • Reviews Direct Report’s performances and hence the team’s to ensure effective and efficient delivery of service  • Lead and motivate team to ensure KPI’s are exceeded  • Conducts regular coaching and individual development activities and ensures succession planning is in place  • Ensure attrition of trained effective employee’s is kept to a minimum.  • Use effective performance management tools to address any individual under performance issues.  • Manage the training plans for the department to ensure we are developing staff to meet both future career aspirations and organic growth in teams Managing the Business  • Reviews the Team performance against Business Objectives.  • Reviews the Team activities against SLA’s/KPI’s  • Reviews current performance on a regular basis and gains feedback to ensure client satisfaction  • Drive continuous improvement  • Effectively manages Budget/P&L within agreed framework and annual forecast.  • Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract  • Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible.  • Ensure Security of data is paramount and legislatively compliant  • Compliance to statutory and internal audit requirements.  • Mandatory attendance at peer group meetings Managing Client Service  • Manage the service review process and attend meetings where relevant  • Ensure service improvement plans are in place where issues have been identified and that plans are managed through to resolution  • Manage retention of clients.  • Ensure all staff are commercially aware and clients contracts are effectively financially managed  • Drive improvements to client and internal processes to increase satisfaction levels  • High level management of new client implementations to your SSC centre   Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored  benefits dependent upon circumstances Structured training and on-going personal development   You have: Essential   • Experience of managing complex and high volume teams  • Previous knowledge of team objective setting  • Experience of Performance Management  • Business and financial awareness  • Effective people management  • Customer Care Experience  • Presentation skills  • Risk Management  • Quality and Audit experience Desirable  • HR/Payroll and SSC Experience  • A working knowledge of Prince 2 Project Management methodology  • CIPD / IPP qualifications  • Previous experience in an outsourced or commercial service delivery environment Essential  • PC Literacy – Word, Excel  • Outlook  Desirable  • Microsoft Project  • Excellent communication skills both written and orally  • Can build relationships  • Can make decision without guidance  • A drive to learn and develop  • Influencing / Negotiation skills   Key Competencies  Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective    NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.   Over 1,000 ERP-based HR implementations globally 3,000 Large Enterprise customers 10,000 Small and Medium customers Over 20% of FORTUNE Global 500® companies serviced 40% of UK working population are paid by NGA Human Resources’ solutions totalling 54 million payslips produced per annum servicing 19 million UK workers   Our Values One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.     At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization. We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals. When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world. A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.
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