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Payroll Jobs in East Midlands

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Payroll Supervisor - Leicester -
  • Payroll Supervisor
  • £24,000 to £30,000 Per Annum
  • Leicester
Payroll Supervisor - LeicesterSalary: £30,000A leading and innovative organisation are seeking an experienced payroll supervisor to join their team! Key responsibilities Processing end to end payroll in a busy team. Supervise and assist a small team, overlooking the department. Statutory payments - Statutory Sick Pay, Statutory Maternity Pay, PAYE and National Insurance etc. Processing of Year End procedures. Provide 1st line support for payroll queries. Liaise with HMRC when required. Process Tax Code changes. Manual calculations.
Senior Payroll Associate - Birmingham -
  • Payroll Manager, Payroll Supervisor, Payroll Team Leader, Payroll Specialist, Payroll Executive
  • Competitive
  • Birmingham
The Center of Excellence (COE) team is primarily focused on Payroll Management and as a Senior Payroll Management Associate within the COE your primary focus will be as part of the team responsible for the support and execution of the Payroll activities.  It is expected, based on workload requirements and whilst maintaining a clear segregation of duties, that you will also gain valuable experience supporting Data Management (DMA) in the Customer Serviceteam.  Using your expert knowledge in executing core payroll tasks, the key responsibilities of the role include: Responsible for the execution of routine transactional pre-payroll validation tasks as per the standard payroll service definition: Payroll Calendar, Trusted source list maintenance, Configuration Completeness, Data input review and Data entry completeness Responsible for the execution of routine transactional payroll tasks as per the standard payroll service definition: On-cycle process, Bank file creation, Tax and social ins. Reports, Payslip creation and GL creation Responsible for the completion of validation reports, error logs to closure and apply necessary controls Produce standard and client specific payroll reports Maintain a broad knowledge of NGA HR’s services: HR Administration, Talent Administration etc. Validation on the accuracy of data to resolve inconsistencies Answer day-to-day Payroll related questions and requests Participate in system and application upgrade testing as instructed by the Payroll Specialist or Payroll Manager: HRSP, EMR etc. Identify any deviation to Payroll Calendar and discuss with Payroll Specialist or Payroll Manager Update and/or maintain procedures and documentation about Payroll process as instructed by the Payroll Specialist or Payroll Manager Responsible for the execution of SOC1 Controls related to payroll Responsible for communication with client related to payroll outputs as instructed by the Payroll Specialist or Payroll Manager Validate impacts of changes made into the system for next payroll In addition, you will be encouraged to: Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Participate in activities designed to improve customer satisfaction and business performance Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA HR, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. You have: BA/BS (preferably in accounting) or equivalent combination of education & experience Relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred A very good understanding of external, client and internal compliance requirements Very good Excel, PowerPoint, and Word skills A very good understanding of how the available tools/systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role The ability to follow NGA HR Customer Service standards The ability to demonstrate excellent customer service/support skills The ability to demonstrate excellent written and oral communication skills Reasonably proficient in English language It would be desirable if you also have: CIPP certification (or equivalent): training towards certification will be provided Willingness to rotate shifts, as needed The ability to collaborate and work in a team environment, as well as, work independently and make sound decisions Key Competencies and Description Be Accountable:  Communicate effectively and generate the desired effect, understand responsibility of ones actions and have a positive sense of humour and outlook Solve Problems: Identify problems and escalate them, put forward creative ideas and understand changes and be adaptable Take Ownership: Seek clarity of role and understand individual and team objectives Be Client Centric: Meet the expectations of clients and understand the balance between external and internal clients Be Effective: Understand priorities and demonstrate your ability to set them individually, understand operational processes and know the NGA HR Way and values NGA Human Resources is a global leader in helping organizations make HR work better, by transforming their business-critical HR operations to deliver more effective and efficient people-critical services.  We help our clients become better employers through smarter, more streamlined data architecture and business processes — to save money, manage employee life cycles and support globally connected agile organizations. This is how NGA makes HR work.  What sets us apart is The NGA Advantage. It’s a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.   Our Values One Team: Ours is an interactive environment.  We celebrate our diversity and recognize the strength of what we can achieve as a united team. Innovation:  We are a creative and resourceful organization.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.    
Senior Payroll Administrator  - Hemel Hempstead / Peterborough -
  • Senior Payroll Administrator, Payroll Controller, Payroll Executive, Payroll Coordinator
  • Competitive
  • Hemel Hempstead / Peterborough
About us NGA UK & Ireland is a market-leading, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We provide outsourced Payroll and HR Administration services to over 3500 business clients in the UK & I servicing approximately 900k employees. NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities. At NGA UKI, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do. The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels. Key responsibilities: Administer and Implement Payroll Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars Ensures data is received in the right format and in time to complete payrolls to agreed deadlines Ensures all Payroll Processes and Procedures are documented and updated regularly Handles complex payroll queries escalated from the client Prioritises and actions daily tasks to be accomplished to meet SLA. Completes and owns payroll processing cycle for allocated customers Calculates, prepares and transmits manual payments and third party disbursements. Liaises with other areas of the business to meet and enhance payroll delivery. Provides statistics for chargeable work to enable effective invoicing. Provides and maintains regular data/statistics/reports to provide to the Payroll Team Leader. Controls the reconciliation processes for own customer’s third party accounts to ensure completion in line with SLA requirements and statutory legislation. Receives and records customer enquiries and provides enhanced information in response to customer requests.  Escalates to Line Manager where appropriate. Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made. Ensures company confidentiality at all times and manages data under security policies Records customer issues and complaints to instigate corrective action. Key Experience: Essential Basic numeracy skills Experience of customer handling skills (by telephone, face to face and written contact) Sound Payroll knowledge and experience Quality Audit Proven work record in Payroll Services Desirable CIPP qualified or equivalent, or working towards this qualification Experience in an Outsourcing environment
Payroll Manager - Peterborough -
  • Payroll & HR Manager, Payroll Manager, Payroll Supervisor, Payroll Team Leader
  • Competitive
  • Peterborough
To support the Centre Lead or Service Delivery Director in maximising the effectiveness and efficiency of the teams to provide a first class and quality Payroll service to customers. To ensure that team members are fully compliant with NGA policies and are up to date in their understanding of payroll legislation and law. To lead a Payroll Delivery Team focusing on clients for whom NGA provide an offshore service to. Responsibilities To QA payrolls prior to dispatch to clients To QA offshore processes to ensure fit for purpose, effective and efficient To work with onshore and offshore teams to ensure compliance of all checks, controls and processes Ensures payroll delivered to SLA schedules  Allocates staff resources to complete Payroll Services to Customers Ensures all payroll procedures are documented and regularly updated  Ensures all appropriate quality processes and procedures are adhered to Ensures all payroll reconciliation's are processed and agreed Identifies and implements improvements to the processes and procedures of the business Manages all resources to achieve the business objectives Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract  Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible Ensure Security of data is paramount and legislatively compliant Provide Technical Support Ensures system effectiveness and  product knowledge is in line with current statutory and legislative requirements  Fully utilize payroll system functionality to automate and bring efficiencies to the service Recommends and agrees ways in which systems and procedures can be improved to enhance business Coaches and advises team members, colleagues and customers by sharing technical knowledge and expertise Customer Liaison Manages projects with specific customers in order to establish their needs  Documents and interprets data in order to develop documentation for use by the customer to standards Agrees and implements customer reporting requirements. Ensures customer satisfaction levels by constantly reviewing Provides information as requested by customers Requirements Previous experience in payroll and managing a team Experience of working in a customer service environment Knowledge of various payroll systems would be advantageous Experience of managing projects CIPP qualification or equivalent would be desirable
Customer Experience Specialist - Payroll - Milton Keynes - Xero
  • Payroll Administrator, Payroll Manager, Payroll Controller, Payroll Coordinator, Payroll Officer
  • £26,000 to £31,000 Per Annum
  • Milton Keynes
Got experience of working within Payroll and a passion for excellent customer service? This might be the job for you… Xero is beautiful accounting software for small businesses. We’re growing our team and need new Customer Experience Specialists to help us support customers from our UK HQ in Milton Keynes. What is CX? CX is our fantastic customer care team, made up of Xero product experts (don’t worry, you’ll get extensive training to transform you into a payroll product guru) based in the UK, NZ, AU and US. We work together to provide 24/7 accounting and payroll software support to users. We’re looking for people with experience in end to end payroll processing and customer-facing jobs. Our team is diverse and eclectic, but one thing we have in common is our passion for good customer service. You'll be someone who enjoys solving problems, is patient, skilled at explaining things clearly and who knows what it means to provide outstanding customer service and will look for every opportunity to delight our customers.   What you’ll bring… You’ll have proven UK payroll experience and a strong understanding of payroll legislation and processes. Knowledge of payroll from outside the UK (NZ, AU or US especially) would be highly advantageous. You will have a real passion for customer service, love problem solving and are comfortable helping our customers resolve their queries both by phone and email, so excellent written and verbal communication skills are key. Any experience with cloud based payroll products would be beneficial, but we would consider someone who is familiar and comfortable with technology. If this sounds like the role for you then we would love to hear from you. Please submit your application and include a link to a portfolio of your work that is representative of what you can do!
Service Delivery Director (Part time)  - Bedford -
  • Business Development Manager, HR Manager, Payroll Product Development Manager
  • Competitive
  • Bedford
12 months FTC working 3 days per week. The role of Service Delivery Director will be accountable for the overall performance of the P&L for customer base and will be part of an existing Service Delivery Director team to maximise customer satisfaction across the business.   Main responsibilities and Opportunities Delivery of operation budget Primary accountability of the customer based P&L Constantly review costs and, where appropriate, act to ensure operational efficiency Ensures timely invoicing and payment and provides the management with accurate financial account reporting Works on operational cost, budget management & control Management of Change Requests Responsible for operational profitability improvement Spot and implement opportunities for cost savings Controls SLA reporting and claims penalties and earn backs Quality Delivery Management of contract and commercial change request to ensure these are tracked through systems Ensure data is accurate and consistent Consistently meet SLA measures Oversee operational process changes initiated by the customer Manage customer satisfaction Responsible for client relationship and customer satisfaction Primary point of contact for the client. Be the guardian and role model for our customer relationships and promote customer awareness throughout the company Organise regular (quarterly) review meetings Looking after gaps and needs for improvement and improve services together with local team in agreement with the customer Issue based root cause analysis and remediation in agreement with customer and local team Seek out feedback from customers and take action As appropriate, take ownership of service improvement initiatives driven out of the NGA customer satisfaction surveys For key accounts, build personal relationships with stakeholders and establish regular contact. Ensure client losses are monitored and driven down. Identify causes for losses through the Customer Excellence function and derive and champion service improvement initiatives to rectify issues Promote Operational Excellence Drive productivity gains in customer accounts Ensure that common delivery processes and practices are adopted across service locations Work in collaboration with the operational excellence function to support and promote implementation of productivity and quality initiatives promote a culture of continuous improvement across the centers Focus on measurable results, using systems and business intelligence to measure results, and correlate to marketing spend. Develop a Global Operational network to ensure consistent alignment across all disciplines   Leadership and Talent Management Develop a performance culture and an environment that increases employee engagement Open communication across both the regional teams and your peer groups Identify and develop succession plans for your team Encourage feedback and act on what you are told Constantly assess morale and as appropriate, instigate team building sessions etc. to improve loyalty and enjoyment Regularly review staffing levels in line with budget and forecast Ensure that appropriate succession plans exist for key staff Build training plans for staff to remove single points of failure   You have: Proficiency in standard office software and HR/Payroll software Technical knowledge in ERP packages and process improvement It would be great if you also have: Good communicator and strong presentation skills Experience of working with executives in large corporate organisations Well organised, project management skills People management, experience of managing remote teams and matrix management HR and payroll knowledge, minimum experience of 5 years in Senior role Thorough knowledge of contracts and strong negotiation skills Strong financial management, experience of managing large p&l’s
Payroll Team Leader  - Peterborough -
  • Payroll Manager, Payroll Supervisor, Payroll Team Leader
  • Competitive
  • Peterborough
The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels. Delivery Key responsibility: Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model: Handles and tracks incoming calls, e-mails, faxes Manages the escalation process Handles / Creates tickets in HR Workspace Categorizes and prioritizes queries, requests and issues  Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model Responds to information or enquiry requests requiring a significant level of expertise: Responds to complex HR and labour legislation questions Analyses and solves client’s questions, problems and / or requests efficiently and effectively Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS) It would be good if you also have: HR expertise (Personnel Administration, payroll, …) Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions Good communicator and customer oriented - to be able to identify and understand the customer's needs. Results oriented – to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy Teamwork – to be able to work with colleagues to achieve targets and objectives Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations Maintains effective performance under pressure
Payroll Officer - Birmingham - University Hospitals Birmingham NHS Foundation Trust
  • Payroll Controller, Payroll Executive, Payroll Coordinator, Payroll Officer, Payroll Consultant
  • £17,000 to £22,500 Per Annum
  • Birmingham
JOB TITLE:   PAYROLL OFFICER   PAY BAND:   BAND 4   DEPARTMENT/DIVISION:   PAYROLL/ CORPORATE   BASED AT: UNIVERSITY HOSPITALS BIRMINGHAM, NHSFT, REGENTS COURT, EDGBASTON   REPORTS TO:   PAYROLL TEAM LEADER   PROFESSIONALLY RESPONSIBLE TO:   PAYROLL OPERATIONS MANAGER   LAST UPDATED:   DECEMBER 2015     JOB PURPOSE:  To provide an accurate and timely payroll service for our clients To be responsible for a section of weekly and monthly payroll. To process in accordance with statutory and NHS national terms and conditions of employment.    KEY WORKING RELATIONSHIPS:    Internal:   Managers and employees, Finance, HR External:  Banks, Building Societies, HMRC, Dept of Works & Pensions,      MAIN DUTIES & RESPONSIBILITIES:    1. To manage an allocated section of weekly and monthly payroll ensuring staff are paid accurately and in a timely manner    2. Responsible for the processing of all information received in relation to allocated payrolls, within current and previous pay periods, to include: New starters/leavers. C hanges to contract – hour changes, promotions, demotions. Sickness, Maternity pay, Paternity Pay, Adoption Pay & TIA calculations. Calculation of protections, Acting up Implementation of AEO, student loan, DEO, P45’s etc. Processing of voluntary deductions – e.g. union deductions, GAYE. Calculation of back dated information, and checking on retro run Be able to calculate and apply overpayments to the ESR payroll system, and complete necessary documentation – letter, added to spreadsheet etc. Be able to calculate, raise and recover advances of pay where necessary.  Reconcile negative payments and amend on ESR. Extensive knowledge of all NHS terms and conditions and their application to include Agenda for Change, Medical & Dental and Whitley Council; Browsing and checking another section of payroll to comply with audit requirements of secondary checking;  Responsible for ensuring correct annotation and scanning of payroll documentation for allocated payroll; Checking of a variety of payroll reports, as directed by the team leader, and to be responsible for the sign off of payrolls for first send processing.   This is not an exhaustive list, but an example.    3. Compliance with Local, National and Statutory regulations and have a full understanding how PAYE, NI etc. works in conjunction with the payroll facility.    4. To be able to communicate effectively in person, by telephone or in writing to include confident use of all Microsoft packages. To be able to deal confidently with requests for advice or assistance with queries from employees, colleagues, managers and external agencies including the HMRC.    5. General Payroll Responsibilities – Responsible for timely and accurate input of payroll information into ESR. To build and maintain relationships with colleagues, staff from client organisations, managers and external organisations through effective communication when dealing with requests for advice or assistance, these may be written, verbal or face to face. To assist auditors in locating information and resolving queries as requested by the team leader and Payroll Operations Manager.  To ensure audit procedures are adhered to and to audit own workloads  To assist in stapling payslip attachments to payslips as required. To draw to the appropriate manager’s attention any need to change or depart from standard operating procedures. To act at all times with department procedures and comply with Trust Standing Financial Instructions and Regulations.   The post holder will undertake other duties as may be required to achieve the Trust’s objectives, commensurate with the grading of the post.    GENERAL INFORMATION:    TRUST VISION AND VALUES The Trust is clear on its vision and values and aims to make sure that they are reflected in all areas of activity. Our vision is simple; To Deliver the Best in Care. Our values apply to every member of staff. They are to treat all with respect, to take personal and team responsibility, to look to improve the way we do things (innovation) and to act with honesty in all we do.    TRUST POLICIES AND PROCEDURES   The post-holder will be required to comply with all policies and procedures issued by and on behalf of University Hospitals Birmingham.  In addition if the post-holder is required to work at other organisations premises they must adhere to the specific policies relating to the premises in which they work.     CLINICAL GOVERNANCE & RISK ASSESSMENT The post-holder must be aware of and ensure compliance with the Trust’s Clinical Governance systems and Risk Management systems.    CONFIDENTIALITY Your attention is drawn to the confidential nature of information collected within the NHS. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence or action for civil damages under the Data Protection Act.    DATA PROTECTION If required to do so, the post-holder will obtain, process and/or use information held on a computer in a fair and lawful way; and hold data only for the specified registered purposes and to use or disclose the data only to authorised persons or organisations.     EQUAL OPPORTUNITIES AND DIVERSITY* University Hospitals Birmingham is striving towards being an equal opportunities employer.  No job applicant or member of staff will be discriminated against on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, age, sex, marital status or on the grounds of disability or sexual preference.    Selection for training and development and promotion will be on the basis of an individual’s ability to meet the requirements of the job.     University Hospitals Birmingham the post-holder will have personal responsibility to ensure they do not discriminate, harass or bully, or contribute to the discrimination, harassment or bullying of a colleague or colleagues, or condone discrimination, harassment or bullying by others.    The post-holder is also required to co-operate with measures introduced to ensure equality of opportunity.    HEALTH AND SAFETY * The post-holder must make him/herself aware of the responsibilities placed on them by the Health and Safety at Work Act [1974] to ensure that the agreed safety procedures are carried out to maintain a safe environment for other members of staff and visitors.    The post-holder will have at all times a duty to conduct themselves and to undertake their work, in a safe manner, so not to endanger themselves and others around them. Clearly, the degree of such responsibilities carried out by a particular individual will depend on the nature and extent of his/her work. Should any individual feel concerned over the safety aspects if his/her work, it should be brought to the attention of his/her manager/supervisor and/or Trade Union Safety Representative.    The post-holder must adhere to the health and safety rules and procedures of the Trust. He/she has a legal duty to use safety devices and equipment provided.     All staff will receive a general introduction to health and safety at work as part of their induction. They will also be given advice on fire, security and lifting procedures.     FLU PANDEMIC OR MAJOR INCIDENT In the event of a flu pandemic or major incident, the post holder may be asked to undertake other duties not necessarily commensurate to the banding of this role. This could include duties in any part of the hospital. Prior to undertaking any duties, the member of staff will have full training and induction. No member of staff will be asked to undertake duties for which they are not competent or where they feel unsafe in their environment or could put patients or themselves at risk.    NO SMOKING POLICY The Trust has a no smoking policy.  Staff are only permitted to smoke in designated smoking shelters. Members of staff must not smoke inside any of the Trust’s premises nor in any vehicle used on Trust Business. Members of staff must adhere to the Trust’s Uniform Policy and therefore any uniforms must be covered whilst smoking.    PUBLIC SERVICE USER AND CARER INVOLVEMENT Under Section 11 of the Health and Social Care Act we have a duty to involve patients and the public at all levels within the organisation.  The post-holder will be required to recognise and value the benefits of listening and responding to patients and recognise that the patients experience is the catalyst for doing things differently to improve the way we deliver services.    UNTOWARD INCIDENTS The post-holder must take responsibility for incident and near miss reporting and must ensure they adhere to all departmental policies and procedures.    SAFEGUARDING    The Trust is committed to safeguarding and promoting the welfare of the adults, young people and children who use the services. All staff have a responsibility to report any identified concerns of abuse or exploitation through the appropriate route in line with the respective policies and procedures.    REVIEW OF THE ROLE This job description will be subject to review and amendment, in consultation with the post holder, to meet the changing needs of the service and the organisation.    This role profile is designed to identify principal responsibilities.  The post holder is required to be flexible in developing the role in accordance with changes within the Trust’s management agenda and priorities. Although this is a list of the key responsibilities of the post it is expected that the post holder and manager will develop and define the detail of the work to be undertaken.    The Trust is committed to equal opportunities, providing opportunities for flexible working and is a no smoking organisation.   
Payroll Manager - Farnborough  -
  • Payroll Manager, Payroll Supervisor, Payroll Team Leader, Payroll Specialist
  • Competitive
  • Farnborough
To lead the Shared Service Centre Delivery Team to provide an excellent quality service to our client. The role includes ensuring the business meets its agreed objectives in both service delivery and strategic growth . Perform all duties in accordance with the company Health & Safety and Quality policy procedures. There may be additional activities to perform from time to time in order to maximise the contribution to Northgate’s goals and objectives   Key Responsibilities: Managing the team and individual Managing the business Managing the client service Essential Experience of managing complex and high volume teams Previous knowledge of team objective setting Experience of Performance Management • Business and financial awareness Effective people management Customer Care Experience Presentation skills Risk Management Quality and Audit experience PC Literacy – Word, Excel Outlook   Desirable HR/Payroll and SSC Experience A working knowledge of Prince 2 Project Management methodology CIPD / IPP qualifications Previous experience in an outsourced or commercial service delivery environment  Microsoft Project Excellent communication skills both written and orally Can build relationships Can make decision without guidance A drive to learn and develop Influencing / Negotiation skills Key Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective   About Us Founded in 1966, Moorepay is one of the UK’s leading payroll, HR and compliance providers. Supporting a growing customer base of 10,000 clients, Moorepay produce millions of payslips every year and handle around 250,000 queries from clients requiring professional advice from experienced and qualified staff. We are experts in what we do, committed to delivering an honest, reliable and comprehensive service to the SME market Moorepay is a division of NGAHR. Moorepay have been supporting businesses with their people processes since 1966, offering Payroll, HR and Compliance Solutions. These solutions are designed to help you manage your people and their needs - from recruitment and paying them to complying with the latest legislation. Producing millions of payslips every year and offering round-the-clock professional advice, thousands of organisations rely on our experience and expertise to make sure their Payroll, HR and Compliance needs are met on time, every time. Moorepay is a trusted partner to many over 8500 small to medium enterprise customers throughout the British Isles.   We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored  benefits dependent upon circumstances Structured training and on-going personal development   Our Values   One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve
Payroll Team Leader - Birmingham -
  • Payroll Supervisor, Payroll Team Leader, Payroll Specialist
  • Competitive
  • Birmingham
The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels. Delivery Key responsibility: HR Support: Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model: Handles and tracks incoming calls, e-mails, faxes Manages the escalation process Handles / Creates tickets in HR Workspace Categorizes and prioritizes queries, requests and issues  Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model Responds to information or enquiry requests requiring a significant level of expertise: Responds to complex HR and labour legislation questions Analyses and solves client’s questions, problems and / or requests efficiently and effectively Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS) You have: In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards) Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.) It would be if you also have: HR expertise (Personnel Administration, payroll, …) Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions Good communicator and customer oriented - to be able to identify and understand the customer's needs. Results oriented – to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy Teamwork – to be able to work with colleagues to achieve targets and objectives Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations Maintains effective performance under pressure About Us NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities. At NGA UKI, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do. We offer: 25 days holiday which includes 3 days allocated to the Christmas Shutdown Pension, Life Assurance and Private Health Insurance as standard Further, optional flexible benefits that can be tailored to suit your personal circumstances   NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities. NGA UK & Ireland is a market-leading, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We provide outsourced Payroll and HR Administration services to over 3500 business clients in the UK & I servicing approximately 900k employees.   We have 10 domestic Service Centres with 800 employees supported by our deliver centre in Kochi (India) with 500 employees NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our Values One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.
HR Business Partner - Peterborough -
  • HR, Recruitment, HR Generalist, HRIS Manager, HR Manager
  • Competitive
  • Peterborough
We have an opportunity for an HRBP with significant change management experience to drive the implementation of the HR strategy across a large operations business The role will see you working closely with the senior leadership team in operations. This role would suit someone who demonstrates confidence and resilience with ability to adapt to changing priorities in a fast past environment. The successful person will also be credible and trustworthy with excellent stakeholder management skills to gain the confidence of internal and external stakeholders. Combine responsibilities for both hands-on transactional HR activity, as well as providing strategic advice and managing HR projects surrounding cultural change. Play an active role within their leadership team, contributing to and influencing the implementation of business and HR process Build and maintain collaborative working relationships with the Centres of Excellence, Employee Consultative Group and OneHR team Champion business change and continuous improvement, leading and embedding business change plans in line with targets and initiatives Participate fully in key people related change decisions, anticipating and effectively dealing with any people issues Play an active role in employee engagement activities Understand local business context, issues and challenges to provide specific advice to Leaders. Deliver HR solutions as appropriate to enhance commercial performance Assist with the management of stakeholder and customer relationships during the bid process Use HR tools, processes and techniques to address local issues Proactively use People MI Reports to identify trends and patterns - bring these to Leadership team’s attention and ensure appropriate actions are taken to address issues early Advise, challenge, coach and support Leaders in their role on people-related processes (e.g. performance management, personal and team development, career path implementation, resource planning and recruitment) Learning and Development: Accurately translate the training needs of their business into requirements for the Centres of Excellence Working with HRBP’s to ensure they identify and implement training priorities to support delivery of the business agenda Talent and Resourcing: Work with the Leadership team and Talent Acquisition team to develop resourcing strategies to support the business and new business Support leaders to identify and manage high performing / high potential individuals and ensure succession is in place for key positions Facilitate the identification of talent, key positions & succession plans at all levels About Us Delivery of HR Services: Work with the HR Business Partners to ensure HR services, policies and processes are aligned to business needs and are business relevant and practical for implementation Identify continuous improvement opportunities across HR processes and procedures Identify trends in ER issues and work with the Centres of Excellence and HRBP’s to design solutions Actively participate in new business process and support bid management process Support and manage new business wins from a people perspective and oversee ER related issues Support the business through all ER and TUPE activity providing a platform for self-reliance and capability among managers.   What will you need as a successful HRBP? CIPD or equivalent qualification or relevant HR experience at an appropriate level in a diverse organisation The ability to establish credibility and be able to influence at leadership level Developed networking skills, stakeholder engagement skills and negotiation skills Commercial and business acumen Ability to advise Managers to deliver business strategy and drive performance and capability improvement within their teams Ability to identify & analyse trends from both business and HR management information Excellent facilitation skills Planning, project and change management skills Have self-belief in the value of HR and their personal ability to make a difference Have independence and the confidence to challenge positively Reporting to the UKI HR Lead. Ability to travel on a regular basis is essential. Will be based from our Peterborough office, with regular travel to Hemel Hempstead, Birmingham, Halifax and Bedford as your client base are based in one of these offices. Occasional travel to Dublin. NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored benefits dependent upon circumstances Structured training and on-going personal development    NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.
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