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Payroll Accountant - London - The Singapore Tourism Board
  • Payroll Specialist, Accounts & Payroll Clerk, Payroll Controller, Payroll Executive, Payroll Officer
  • Competitive
  • London
  STB are looking to appoint a Payroll Accountant to process the monthly salaries of the STB London staff members of which there are currently six (06). The contract will be for a period of 1 year with an option to extend for an additional year. The objective is to ensure that all in-market staff (IMS) are paid correctly and the employer, STB London, is aligned   with the policies and demands of HM Revenue and Customs. Scope of Works Processing monthly staff payroll, staff benefits and annual bonuses. Setting up accounts for new employees and issuing P45s. Online filing of the salaries to HM Revenue and Customs within the stipulated deadlines. Computation of Workplace Pension for staff and liaising with the Pension fund provider. Submission of year end processes to HMRC. Updating the employer, STB, on HMRC Class 1A payments for expenses. Liaise with Area Director who will provide the salary information. Managing and handling staff queries on payroll, personal income tax queries, etc. Annual visit to the STB office to check that staff expense payments are correct and in line with legislation. Processing occasional staff payroll pertaining to Statutory Sick Pay, Maternity Pay, or other similarly related matters, if necessary. Key Experience Proven work record in payroll services with a minimum of 2 years related experience. CIPP qualified or equivalent. Experience in an outsourcing environment. Ability to handle complex payroll calculations.   The Singapore Tourism Board (“STB” or the “Board”) is located at Southwest House, 11a Regent Street, London, SW1Y 4LR. Please email: stb_london @ stb.gov.sg quoting the following:  INVITATION TO QUOTE FOR PAYROLL ACCOUNTANT SERVICES - ITQ NO: STB/LOND/18-19/LQ5 to request the ITQ documents, all submissions should be submitted to stb_tema_procurement_A@stb.gov.sg by the closing date of:  Tuesday 22 May AT 16:00 (GMT)/24:00 (SGT)  
Payroll Manager - Peterborough -
  • Payroll & HR Manager, Payroll Manager, Payroll Supervisor, Payroll Team Leader
  • Competitive
  • Peterborough
To support the Centre Lead or Service Delivery Director in maximising the effectiveness and efficiency of the teams to provide a first class and quality Payroll service to customers. To ensure that team members are fully compliant with NGA policies and are up to date in their understanding of payroll legislation and law. To lead a Payroll Delivery Team focusing on clients for whom NGA provide an offshore service to. Responsibilities To QA payrolls prior to dispatch to clients To QA offshore processes to ensure fit for purpose, effective and efficient To work with onshore and offshore teams to ensure compliance of all checks, controls and processes Ensures payroll delivered to SLA schedules  Allocates staff resources to complete Payroll Services to Customers Ensures all payroll procedures are documented and regularly updated  Ensures all appropriate quality processes and procedures are adhered to Ensures all payroll reconciliation's are processed and agreed Identifies and implements improvements to the processes and procedures of the business Manages all resources to achieve the business objectives Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract  Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible Ensure Security of data is paramount and legislatively compliant Provide Technical Support Ensures system effectiveness and  product knowledge is in line with current statutory and legislative requirements  Fully utilize payroll system functionality to automate and bring efficiencies to the service Recommends and agrees ways in which systems and procedures can be improved to enhance business Coaches and advises team members, colleagues and customers by sharing technical knowledge and expertise Customer Liaison Manages projects with specific customers in order to establish their needs  Documents and interprets data in order to develop documentation for use by the customer to standards Agrees and implements customer reporting requirements. Ensures customer satisfaction levels by constantly reviewing Provides information as requested by customers Requirements Previous experience in payroll and managing a team Experience of working in a customer service environment Knowledge of various payroll systems would be advantageous Experience of managing projects CIPP qualification or equivalent would be desirable
Service Delivery Director (Part time)  - Bedford -
  • Business Development Manager, HR Manager, Payroll Product Development Manager
  • Competitive
  • Bedford
12 months FTC working 3 days per week. The role of Service Delivery Director will be accountable for the overall performance of the P&L for customer base and will be part of an existing Service Delivery Director team to maximise customer satisfaction across the business.   Main responsibilities and Opportunities Delivery of operation budget Primary accountability of the customer based P&L Constantly review costs and, where appropriate, act to ensure operational efficiency Ensures timely invoicing and payment and provides the management with accurate financial account reporting Works on operational cost, budget management & control Management of Change Requests Responsible for operational profitability improvement Spot and implement opportunities for cost savings Controls SLA reporting and claims penalties and earn backs Quality Delivery Management of contract and commercial change request to ensure these are tracked through systems Ensure data is accurate and consistent Consistently meet SLA measures Oversee operational process changes initiated by the customer Manage customer satisfaction Responsible for client relationship and customer satisfaction Primary point of contact for the client. Be the guardian and role model for our customer relationships and promote customer awareness throughout the company Organise regular (quarterly) review meetings Looking after gaps and needs for improvement and improve services together with local team in agreement with the customer Issue based root cause analysis and remediation in agreement with customer and local team Seek out feedback from customers and take action As appropriate, take ownership of service improvement initiatives driven out of the NGA customer satisfaction surveys For key accounts, build personal relationships with stakeholders and establish regular contact. Ensure client losses are monitored and driven down. Identify causes for losses through the Customer Excellence function and derive and champion service improvement initiatives to rectify issues Promote Operational Excellence Drive productivity gains in customer accounts Ensure that common delivery processes and practices are adopted across service locations Work in collaboration with the operational excellence function to support and promote implementation of productivity and quality initiatives promote a culture of continuous improvement across the centers Focus on measurable results, using systems and business intelligence to measure results, and correlate to marketing spend. Develop a Global Operational network to ensure consistent alignment across all disciplines   Leadership and Talent Management Develop a performance culture and an environment that increases employee engagement Open communication across both the regional teams and your peer groups Identify and develop succession plans for your team Encourage feedback and act on what you are told Constantly assess morale and as appropriate, instigate team building sessions etc. to improve loyalty and enjoyment Regularly review staffing levels in line with budget and forecast Ensure that appropriate succession plans exist for key staff Build training plans for staff to remove single points of failure   You have: Proficiency in standard office software and HR/Payroll software Technical knowledge in ERP packages and process improvement It would be great if you also have: Good communicator and strong presentation skills Experience of working with executives in large corporate organisations Well organised, project management skills People management, experience of managing remote teams and matrix management HR and payroll knowledge, minimum experience of 5 years in Senior role Thorough knowledge of contracts and strong negotiation skills Strong financial management, experience of managing large p&l’s
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