Senior Payroll Administration

Date Posted
6th December 2017
Job Title
Payroll Coordinator, Payroll Executive, Payroll Officer, Senior Payroll Administrator
Job Type
Permanent / Full Time

Job Description

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you.

The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Delivery Key responsibility:

HR Support:

  • Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:
  • Handles and tracks incoming calls, e-mails, faxes
  • Handles / Creates tickets in HR Workspace
  • Categorizes and prioritizes queries, requests and issues
  • Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
  • Responds to information or enquiry requests requiring a significant level of expertise:
  • Responds to complex HR and labour legislation questions
  • Analyses and solves client’s questions, problems and / or requests efficiently and effectively
  • Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

Processing and Controls:

  • Personnel Administration Data Processing & Controls
  • Personnel Administration data validation
  • Master Data Consistency Check
  • Official Reporting on Personnel Administration Data
  • Garnishments data entry and administration
  • Time Data Processing and Controls
  • Time Data Validation
  • Time Data Consistency Checks
  • Runs Time Data Evaluation and corrects/reports errors
  • Payroll Processing and Controls
  • Pre-Payroll Processes
  • Monitors payroll process
  • Confirms Master data, time & payroll data completeness
  • Escalates legal changes to AMO, tests and ensures implementation in the productive environment
  • Confirms Configuration completeness
  • On-Cycle Payroll Processes
  • Runs Payroll and control results
  • Processes Bank Files

Post-Payroll Processes

  • Payslips
  • Posting to accounting
  • Social security reporting
  • Tax reporting
  • Delivery of information to 3rd parties
  • Payroll Activities out of Payroll Process
  • Underpayment management
  • Overpayment management
  • End of Year Activities
  • Ensures SAP Payroll Calendar implementation
  • Generation / Transfer time quotas
  • Reconciliations and legislative reporting
  • Inbound & Outbound Interfaces Administration
  • Monitors interfaces
  • Identifies & communicates systems errors
  • Escalates configuration errors to AMO
  • Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope)

Technical support:

Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests).
Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.
Approves transports requests to the production system only for corrective maintenance

Skills and Experience

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

We offer:

A large modern open plan working environment
Excellent transport links to wider community
Flexible benefits package which allows tailored  benefits dependent upon circumstances
Structured training and on-going personal development

Do you have?

In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration
Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)

It would be good if you also have:

  • HR expertise (Personnel Administration, payroll, …)
  • Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
  • Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions
  • Good communicator and customer oriented - to be able to identify and understand the customer's needs.
  • Results oriented – to be able to achieve targets aligned with business goals
  • Well organized and planned, schedules time effectively and uses efficient work methods and tools
  • Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
  • Teamwork – to be able to work with colleagues to achieve targets and objectives
  • Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.

Key Competencies

  • Be Accountable
  • Solve Problems
  • Take Ownership
  • Be Client Centric
  • Be Effective

NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.

NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.

Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.

  • Over 1,000 ERP-based HR implementations globally
  • 3,000 Large Enterprise customers
  • 10,000 Small and Medium customers
  • Over 20% of FORTUNE Global 500® companies serviced
  • 40% of UK working population are paid by NGA Human Resources’ solutions totalling 54 million payslips produced per annum servicing 19 million UK workers

Our Values

One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team.

Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life.

Speed: Our energy and focus means that we always deliver quality, quickly and efficiently

Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.

Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve.


At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization.

We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals.

When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world.

A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.