Payroll Team Leader

Date Posted
28th November 2017
Job Title
Payroll Officer, Payroll Supervisor, Payroll Team Leader, Senior Payroll Administrator
Job Type
Permanent / Full Time

Job Description

Overall  job purpose:

  • To provide an effective and efficient Payroll Service to customers, ensuring accurate and timely delivery of agreed service
  • Responds to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
  • To provide support to the Payroll Manager, who with the team, provides an excellent quality service to the client base and continuously improve the processes and service provided year on year
  • To perform all duties in accordance with the company Health & Safety and Quality policy procedures

People Management

  • Assists in cascading to the team the objectives and direction from the Division’s Business objectives as set by the Payroll Manager and ensures team understanding of vision/mission and purpose of the unit
  • Leads and motivates the Teams to ensure KPI’s are exceeded
  • Undertake regular performance reviews, identifies opportunities for continuous improvement, provide coaching and individual development
  • Provides and maintains regular data/statistics/reports on team and individuals performance for review and discussion in 1:1’s
  • Trains, coaches and advises team members, colleagues and customers with the aim of maximising performance
  • Undertakes performance management for all individuals within the team and ensure appraisals are completed within required timescales
  • Manages day-to-day people issues and queries; such as sickness absence, performance issues, identifying training needs, employee recognition and motivation
  • Deputises where applicable for Payroll Manager
  • Covers Team duties in periods of absence
  • Ensures resources are in place to achieve the Business objectives

Managing the Payroll Process

  • Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars
  • Ensures clients payrolls are delivered to meet SLA requirements
  • Ensures all Payroll Processes and Procedures are documented and updated regularly
  • Handles complex payroll queries escalated from team members
  • Identifies and implements improvements to the Processes and Procedures of the client payrolls
  • Ensures all client Payrolls are fully reconciled and all statutory and legislative requirements are met
  • Ensures all audit and SAS70 requirements are delivered through quality service delivery and Best Practice

Manages Relationships with Internal & External Clients

  • Assists with projects for specific clients
  • Works with Internal and External Auditors during Audit process as requested by the Payroll Manager
  • Agrees and implements client reporting requirements.  Ensures client satisfaction levels by constantly reviewing requirements
  • Ensures continued excellent relationships with all clients
  • Ensures company confidentiality at all times and manages data under security policies
  • Manages issues and complaints where escalated and ensures a positive outcome
  • Ensures appropriate and accurate communications
  • Communicates system and client updates to team members when appropriate
  • Communicates system updates and disruptions to service to clients and other relevant parties
  • Liaises with technical teams to improve manual and system processes
  • Liaises with clients and Payroll Manager to provide costs for additional requirements outside of the SLA
  • Provides payroll statistics in required format for charging purposes to Finance
  • Provides information as requested by clients in terms of their contracts
  • Attends and provides documentation for Service Review meetings with clients