Payroll Support Analyst

Date Posted
7th December 2017
Job Title
Payroll Consultant, Payroll Executive, Payroll Specialist
Job Type
Permanent / Full Time

Job Description

Payroll Support Analyst


At NGA Human Resources our mission is to be the world’s number one provider of global HR solutions and the trusted partner of HR decision makers, supporting key HR areas such as workforce admin, payroll, benefits, recruitment, learning and talent management.


Our Team of talented Consultants and Business Leaders in Global Technology play a critical role in the support of our Client Services and Delivery Support.


Core responsibilities:

Provide a high level  of service and support by:

Fault finding and resolution by handling of all customer calls for Payroll/HR Issues, taking responsibility for the end to end solution and service that is  provided to our customers.
Ensuring high customer satisfaction by providing a professional service and swift  resolution to all customer issues.
Designing and implementing solutions for incidents that occur across multiple customer sites
Carry out and complete analysis for incidents, building solutions that not only resolve the current issue but provide preventative meaures to avoid repeats in the future


Reshaping our Support Services organisation has created a number of career opportunities and we are looking for skilled, customer focused individuals to join our dynamic team and help us build a more scalable service capability for us and our clients in the future.


NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.


We offer:

Pension, Life Assurance and Private Healthcare as standard
22 days annual leave, plus 3 days for Christmas Shutdown
Flexible benefits package that can be tailored to your personal needs

NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.

NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.

Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.

Over 1,000 ERP-based HR implementations globally
3,000 Large Enterprise customers
10,000 Small and Medium customers
Over 20% of FORTUNE Global 500® companies serviced
40% of UK working population are paid by NGA Human Resources’ solutions totalling 54 million payslips produced per annum servicing 19 million UK workers

Our Values

One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team.

Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life.

Speed: Our energy and focus means that we always deliver quality, quickly and efficiently

Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.

Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve.

You have

Minimum of at least 1 year experience within a service desk environment or similar
Proven Problem solving skills
Good understanding of effective customer care
Excellent Client Liaison and Effective Communication Skills
Good conflict Management Skills

Would be desirable if you also have:

Experience in using a large on-line Payroll/Hr system
Sounds knowledge of windows operating systems
Excellent IT Skills, including ability to download and set up products