Customer Experience Specialist - Payroll
Got experience of working within Payroll and a passion for excellent customer service? This might be the job for you…
Xero is beautiful accounting software for small businesses. We’re growing our team and need new Customer Experience Specialists to help us support customers from our UK HQ in Milton Keynes.
What is CX?
CX is our fantastic customer care team, made up of Xero product experts (don’t worry, you’ll get extensive training to transform you into a payroll product guru) based in the UK, NZ, AU and US. We work together to provide 24/7 accounting and payroll software support to users.
We’re looking for people with experience in end to end payroll processing and customer-facing jobs. Our team is diverse and eclectic, but one thing we have in common is our passion for good customer service. You'll be someone who enjoys solving problems, is patient, skilled at explaining things clearly and who knows what it means to provide outstanding customer service and will look for every opportunity to delight our customers.
What you’ll bring…
You’ll have proven UK payroll experience and a strong understanding of payroll legislation and processes.
Knowledge of payroll from outside the UK (NZ, AU or US especially) would be highly advantageous.
You will have a real passion for customer service, love problem solving and are comfortable helping our customers resolve their queries both by phone and email, so excellent written and verbal communication skills are key.
Any experience with cloud based payroll products would be beneficial, but we would consider someone who is familiar and comfortable with technology.
If this sounds like the role for you then we would love to hear from you. Please submit your application and include a link to a portfolio of your work that is representative of what you can do!