12 month FTC HR Administrator

Advertiser
NGA HR
Date Posted
6th December 2017
Job Title
HR Administrator, HR Advisor, HR Generalist
Reference
24782
Location
Hemel Hempstead
Job Type
Permanent / Full Time
Salary
Competitive

Job Description

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you.

The HR Service Centre Agent Tier 1 has the mission to serve as a single point of contact for incoming inquiries from employees, retirees or client HR representatives delivering efficient and effective services in line with the Statement of Services (ticket creation, information request, data entry, reports …) and the agreed service levels.

 

Delivery Key responsibility:

Single Point of Contact:

  • Works as the first point of contact in the delivery centre for employees or client HR representative
  • Handles and tracks incoming calls, e-mails, faxes
  • Handles / Creates tickets in HR Workspace
  • Categorizes and prioritizes queries, requests and issues
  • Checks on a daily basis the service centre availability/readiness (Network, VPN, HRW, IVR, SAP…)

 

First Line Support:

  • Responds to information or enquiry requests that do not require any complex investigation:
  • Responds to basic HR questions
  • Analyses and solves customer’s questions, problems and / or requests
  • Processes inquiries and requests according to agreed procedure, company policy and in line with legislative requirements
  • Builds and maintains information available to employees and HR representatives
  • Provides first line case management services
  • Escalates in depth customer inquiries and requests to the appropriate Subject Matter Expert as needed
  • Produces and supplies on request, reports and statistical information according to the agreed services (SoS).
  • Provides Logical Access Support Services according to the agreed services
  • Processes requests for customer SAP/ESS/MSS/SSW user creation/deletion/password reset
  • Escalates requests directly to AMO

 

Transactions Services:

  • Works as a transactions service agent performing data administration according to agreed scope (SoS):
  • Verifies receipt and validates documentation
  • Archives the document if legally required
  • Enters data in the system

 

Skills and Experience

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

 

We offer:

  • A large modern open plan working environment
  • Excellent transport links to wider community
  • Free on-site parking
  • Flexible benefits package which allows tailored  benefits dependent upon circumstances
  • Structured training and on-going personal development

 

Essential Skills

Do you have:

  • Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
  • Good communicator and customer oriented - to be able to identify and understand the
  • customer's needs. Expresses and acts on desire to assist customers in an efficient and
  • friendly manner. Listens attentively, and summarizes or asks questions, when needed,
  • clarify information.
  • Excellent written and verbal communication skills
  • Well organized and planned, schedules time effectively and uses efficient work methods and
  • tools
  • Detail oriented, thorough and focused on all aspects of the job to ensure accuracy.
  • Teamwork – to be able to work with colleagues to achieve common targets and objective
  • and to provide actively help to other team members.
  • Focus on Quality


It would be great if you also have:

  • Basic knowledge of HR policies and processes
  • Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, customer service standards)
  • Computer skills: MS Office, HR Databases, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)


Key Competencies

  • Be Accountable
  • Solve Problems
  • Take Ownership
  • Be Client Centric
  • Be Effective


NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.

NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.

Our 8,500 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognised global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.

?    Over 1,000 ERP-based HR implementations globally

?    3,000 Large Enterprise customers

?    10,000 Small and Medium customers

?    Over 20% of FORTUNE Global 500® companies serviced

?   40% of UK working population are paid by NGA Human Resources’ solutions totalling 54 million payslips produced per annum servicing 19 million UK workers

 

Our Values

One Team: Ours is an interactive environment.  We celebrate our diversity and recognise the strength of what we can achieve as a united team.

Innovation:  We are a creative and resourceful organisation.  We have a talent for looking at things differently and are passionate about bringing new ideas to life.

Speed: Our energy and focus means that we always deliver quality, quickly and efficiently

Responsibility: We can count on each other.  We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.

Excellence: We are committed to excellence.  Our internal and external customers are at the heart of everything we do and we strive to over-achieve



At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization.

We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals.

When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world.

A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.