Profile For The Financial Ombudsman Service
The Financial Ombudsman Service
Nine out of ten people say they have no complaints about their bank, insurer or finance firm. And most financial transactions take place without any problems.
But sometimes things go wrong. And when they do, and a customer isn’t happy, it’s up to the business to try and sort it out. The business must be given the chance to look into a problem – and they have eight weeks to do it.
If the customer still isn’t satisfied, they can come to us. We’ll listen to both sides of the story. And we’ll be honest. We give advice or make decisions based on the facts that we see.
Our Promise ...
We won’t take sides – and we’ll look at every problem with an open mind. But we can’t make any promises about the outcome, because it all depends on the individual circumstances.
we were set up by parliament to sort out individual complaints that consumers and financial businesses aren't able to resolve themselves.
We can look at complaints about most financial problems involving:
PPI (payment protection insurance)
But there are some complaints we cannot deal with. And rules and restrictions may apply – for example, on the time limits for bringing a complaint (so it is very important that you complain as soon as possible).