- Senior Payroll Administrator
- £24,000 to £32,000 Per Annum
Senior Payroll Administrator - SwindonSalary: £32,000 Key responsibilities Processing end to end client payroll in a busy team. Manage your own portfolio of complex clients. Statutory payments - Statutory Sick Pay, Statutory Maternity Pay, PAYE and National Insurance etc. Processing of Year End procedures. Provide 1st line support for payroll queries. Liaise with HMRC when required. Process Tax Code changes. Manual calculations. If you are a motivated Payroll professional looking for your next opportunity to join a successful firm who invest in their people and promote within, please don't hesitate to apply now!
- Accounts & Payroll Clerk
- £20 to £25 Per Hour
Payroll Manager In this role, the Payroll Manager will be responsible for the preparation, vetting, control and payment of employees' salaries across a number of payrolls. Payroll Manager Responsibilities: Schedule and carry out payroll requirements for all employee groups. Check, control and maintain amendments to employee pay & personal record details including ex - pat employee build ups. Reconcile and provide returns and payments to internal & external stakeholders, P45,P60,P11D Liaise with and provide information to HR departments, Pension Fund and external parties Provide information and advice on all payroll related matters. Maintenance of specified controls and control documentation for line management, Group compliance, external auditors and HMRC. Payroll Manager skills: Attention to detail Ability to work quickly & accurately under pressures to meet deadlines. Ability to communicate effectively at all levels within the organisation and externally. Ability to work as part of a team and be adaptable Previous experience of managing large payrolls with differing levels of complexity.
- Payroll Administrator, Payroll Manager, Payroll Controller, Payroll Coordinator, Payroll Officer
- £26,000 to £31,000 Per Annum
- Milton Keynes
Got experience of working within Payroll and a passion for excellent customer service? This might be the job for you… Xero is beautiful accounting software for small businesses. We’re growing our team and need new Customer Experience Specialists to help us support customers from our UK HQ in Milton Keynes. What is CX? CX is our fantastic customer care team, made up of Xero product experts (don’t worry, you’ll get extensive training to transform you into a payroll product guru) based in the UK, NZ, AU and US. We work together to provide 24/7 accounting and payroll software support to users. We’re looking for people with experience in end to end payroll processing and customer-facing jobs. Our team is diverse and eclectic, but one thing we have in common is our passion for good customer service. You'll be someone who enjoys solving problems, is patient, skilled at explaining things clearly and who knows what it means to provide outstanding customer service and will look for every opportunity to delight our customers. What you’ll bring… You’ll have proven UK payroll experience and a strong understanding of payroll legislation and processes. Knowledge of payroll from outside the UK (NZ, AU or US especially) would be highly advantageous. You will have a real passion for customer service, love problem solving and are comfortable helping our customers resolve their queries both by phone and email, so excellent written and verbal communication skills are key. Any experience with cloud based payroll products would be beneficial, but we would consider someone who is familiar and comfortable with technology. If this sounds like the role for you then we would love to hear from you. Please submit your application and include a link to a portfolio of your work that is representative of what you can do!
- Head of Payroll, Payroll & HR Manager, Payroll Manager, Project Manager Payroll, Head of HR
- £51,000 to £54,000 Per Annum
Job ref: RO-15923 Location: Number One Riverside Salary: £51,258 to £53,985 (including Market Factor Supplement) Grade: SM2 Working Hours: Full time Contract Type: Permanent Closing Date: 23rd April 2018 Interview Date: TBC There has never been a more exciting time to join us at Rochdale Council. We have a vision to deliver the greatest and fastest improvement to the wellbeing of the people of our borough and this will only be achieved if we have the workforce to meet these challenges and take these opportunities. This is where you come in. We have an opening for an exceptional candidate to take up a key leadership role within our HR/Payroll service. Leading our HR Advisory, HR Operations, Pay and Pension teams this will be a varied and stimulating opportunity offering excellent career development within a dynamic supportive environment. The successful candidate will develop close working relationships both within Rochdale and across Greater Manchester whilst being at the heart of the wider public sector with all the opportunity that brings. With a proven track record of success you will be either an HR or Payroll professional by background with strong demonstrable experience within a large and complex setting. An effective leader, you will be able to influence and respond to a wide range of stakeholders, lead and deliver key projects, maximise innovation, and engage teams to deliver top performance and strive for excellence. If you feel you can offer what we need and are excited by this opportunity we would be delighted to hear from you. If you would like an informal chat about any aspect of this role and/or working for our organisation please call Rosemary Barker on 01706 926245 or press apply for further details
- Payroll Supervisor, Payroll Specialist, Payroll Executive
UK Senior Payroll Specialist Based in Cheltenham and Dallas Texas, iiPAY is a highly successful global payroll services business, providing fully managed payroll services to a wide range of international businesses. iiPAY is a high growth company, focused on delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services. iiPAY is looking for a UK Payroll Specialist who wants to be part of this rapidly expanding business, joining an experienced team of payroll specialists. Role Overview To own and deliver UK payrolls for a range of international businesses. Working closely with a group of clients to professionally deliver a quality payroll service. Working in collaboration with iiPAY’s payroll team based in the UK & US to service a wide range of global clients. Key objectives of the role The successful candidate requires experience, skills and a proven track record in the following areas: Payroll delivery and service level management Delivering accurate and compliant UK payroll processing for a group of assigned clients and payrolls, co-ordinating the client’s requirements and managing the process. Scheduling and time management Managing and delivering client payrolls against the agreed schedule - communicating directly with clients to meet or exceed the client deadlines. Escalating issues within client and iiPAY to meet and exceed agreed service level agreement. Operational excellence Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. Maintaining a high customer satisfaction rating. Communication Managing and maintaining clear and informative communications to clients, our partners, implementation team and client account managers. Country legislation knowledge Take responsibility for being the primary operations contact point for the UK, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines. Working closely with the implementations team to take-on new payrolls and clients. Project delivery Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business. Escalation and problem resolution Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network. What we are looking for in you An individual to be a Senior member of the team who has worked in a multi-client payroll environment, managing a diversity of payroll transactions. Proven track record of delivering UK payrolls whilst adhering to strict service level agreements. Competent with all UK complexities, including different terms and conditions and treatment of elements. Experience of different pension schemes, salary sacrifice schemes, restricted stock units. Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts. Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction. Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment. To be fully compliant with all UK legislation, statutory monthly and yearly requirements. Excellent communication and organisation skills. Ability to build strong relationships with clients and colleagues. Ability to work under pressure. System and qualifications CIPP desirable Advanced excel Salary negotiable Please forward CV to gail.shepherd @iipay.com
- Payroll Administrator, Payroll Assistant, Accounts & Payroll Clerk, Payroll Apprentice
- £16,000 to £29,000 Per Annum
Customer Services Consultant - Farnborough - Cody Technology Park Administration - Payroll Payroll Operations - Payroll Support Administration - HR Permanent contract Hours per week - 37.5 Grade: Level 1 Salary Package: Competitive Job Description Overview: Due to expansion of the team, we are looking for a new Customer Service Consultant to join our team based in Farnborough. This is a unique opportunity to join our team and learn Payroll. We are looking for strong communications skills and experience of working in a customer focused environment. The main duties of the role are to provide clients and colleagues with support on Payroll and Payroll system issues. Key Responsibilities: To ensure operational efficiency at all times and to drive improvements identified. To directly contribute towards the achievement of the divisional objectives. To contribute towards the planned improvements for clients and company divisions Answer all enquires, either via telephone or email in a timely manner Deliver out-standing customer service to our clients Essential Microsoft Word and Excel skills. Enthusiastic with a ‘can do’ attitude and ability to take on new responsibilities and develop skills Strong team player Work well under pressure. Confidence to cope with a fast-paced and fast-changing environment Ability to work to tight deadlines whilst maintaining a high degree of diligence and accuracy Can work autonomously and as part of a team Excellent customer service skills Key Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective About Us Founded in 1966, Moorepay is one of the UK’s leading payroll, HR and compliance providers. Supporting a growing customer base of 10,000 clients, Moorepay produce millions of payslips every year and handle around 250,000 queries from clients requiring professional advice from experienced and qualified staff. We are experts in what we do, committed to delivering an honest, reliable and comprehensive service to the SME market Moorepay is a division of NGAHR. Moorepay have been supporting businesses with their people processes since 1966, offering Payroll, HR and Compliance Solutions. These solutions are designed to help you manage your people and their needs - from recruitment and paying them to complying with the latest legislation. Producing millions of payslips every year and offering round-the-clock professional advice, thousands of organisations rely on our experience and expertise to make sure their Payroll, HR and Compliance needs are met on time, every time. Moorepay is a trusted partner to many over 8500 small to medium enterprise customers throughout the British Isles. We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored benefits dependent upon circumstances Structured training and on-going personal development Our Values One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve
- Comp & Bens Administrator
- £35,000 to £40,000 Per Annum
HR Benefits Specialist EMEA – Surrey - £40,000 + bonus A leading organisation based in Surrey has an urgent requirement for an HR Benefits Specialist to join their company. This HR Benefits Specialist position will ideally attract a professional with a background of working within a global or European organisation as the day to day responsibilities include administering the needs for 25 countries across the EMEA region. Responsibilities include: Benchmarking benefits plans to ensure competitiveness Drafting benefit renewals Designing health and wellbeing programs Processing new starts and leavers Supporting the HR Ops team on projects Onboarding new suppliers Updating vendors with headcount or new salary information To be considered for this HR Benefits Specialist position, applicants must have at least 2 years Benefits administration experience, possess good knowledge of the benefits life cycle and have intermediate level Excel skills.
- Payroll Officer
- £23,000 to £26,000 Per Annum
- Milton Keynes
Payroll Officer - Milton KeynesSalary: £26,000 Key responsibilities Processing end to end client payroll in a busy team. Manage your own portfolio of complex clients. Statutory payments - Statutory Sick Pay, Statutory Maternity Pay, PAYE and National Insurance etc. Processing of Year End procedures. Provide 1st line support for payroll queries. Liaise with HMRC when required. Process Tax Code changes. Manual calculations. Qualifications: 6-12 months' experience working in a busy payroll function. Grade C and above at GCSE English & Maths. Ability to work on own initiative, working within a team and the ability to meet deadlines. Excellent organisation skills with the ability to multi-task. If you are a motivated Payroll professional looking for your next opportunity to join a successful firm who invest in their people and promote within, please don't hesitate to apply now!
- Business Development Manager, HR Manager, Payroll Product Development Manager
12 months FTC working 3 days per week. The role of Service Delivery Director will be accountable for the overall performance of the P&L for customer base and will be part of an existing Service Delivery Director team to maximise customer satisfaction across the business. Main responsibilities and Opportunities Delivery of operation budget Primary accountability of the customer based P&L Constantly review costs and, where appropriate, act to ensure operational efficiency Ensures timely invoicing and payment and provides the management with accurate financial account reporting Works on operational cost, budget management & control Management of Change Requests Responsible for operational profitability improvement Spot and implement opportunities for cost savings Controls SLA reporting and claims penalties and earn backs Quality Delivery Management of contract and commercial change request to ensure these are tracked through systems Ensure data is accurate and consistent Consistently meet SLA measures Oversee operational process changes initiated by the customer Manage customer satisfaction Responsible for client relationship and customer satisfaction Primary point of contact for the client. Be the guardian and role model for our customer relationships and promote customer awareness throughout the company Organise regular (quarterly) review meetings Looking after gaps and needs for improvement and improve services together with local team in agreement with the customer Issue based root cause analysis and remediation in agreement with customer and local team Seek out feedback from customers and take action As appropriate, take ownership of service improvement initiatives driven out of the NGA customer satisfaction surveys For key accounts, build personal relationships with stakeholders and establish regular contact. Ensure client losses are monitored and driven down. Identify causes for losses through the Customer Excellence function and derive and champion service improvement initiatives to rectify issues Promote Operational Excellence Drive productivity gains in customer accounts Ensure that common delivery processes and practices are adopted across service locations Work in collaboration with the operational excellence function to support and promote implementation of productivity and quality initiatives promote a culture of continuous improvement across the centers Focus on measurable results, using systems and business intelligence to measure results, and correlate to marketing spend. Develop a Global Operational network to ensure consistent alignment across all disciplines Leadership and Talent Management Develop a performance culture and an environment that increases employee engagement Open communication across both the regional teams and your peer groups Identify and develop succession plans for your team Encourage feedback and act on what you are told Constantly assess morale and as appropriate, instigate team building sessions etc. to improve loyalty and enjoyment Regularly review staffing levels in line with budget and forecast Ensure that appropriate succession plans exist for key staff Build training plans for staff to remove single points of failure You have: Proficiency in standard office software and HR/Payroll software Technical knowledge in ERP packages and process improvement It would be great if you also have: Good communicator and strong presentation skills Experience of working with executives in large corporate organisations Well organised, project management skills People management, experience of managing remote teams and matrix management HR and payroll knowledge, minimum experience of 5 years in Senior role Thorough knowledge of contracts and strong negotiation skills Strong financial management, experience of managing large p&l’s
- Payroll Manager, Payroll Supervisor, Payroll Team Leader
The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels. Delivery Key responsibility: Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model: Handles and tracks incoming calls, e-mails, faxes Manages the escalation process Handles / Creates tickets in HR Workspace Categorizes and prioritizes queries, requests and issues Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model Responds to information or enquiry requests requiring a significant level of expertise: Responds to complex HR and labour legislation questions Analyses and solves client’s questions, problems and / or requests efficiently and effectively Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS) It would be good if you also have: HR expertise (Personnel Administration, payroll, …) Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another. Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions Good communicator and customer oriented - to be able to identify and understand the customer's needs. Results oriented – to be able to achieve targets aligned with business goals Well organized and planned, schedules time effectively and uses efficient work methods and tools Detail oriented, thorough and focused on all aspects of the job to ensure accuracy Teamwork – to be able to work with colleagues to achieve targets and objectives Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations Maintains effective performance under pressure
- Payroll & HR Manager, Payroll Manager, Payroll Supervisor, Payroll Team Leader
To support the Centre Lead or Service Delivery Director in maximising the effectiveness and efficiency of the teams to provide a first class and quality Payroll service to customers. To ensure that team members are fully compliant with NGA policies and are up to date in their understanding of payroll legislation and law. To lead a Payroll Delivery Team focusing on clients for whom NGA provide an offshore service to. Responsibilities To QA payrolls prior to dispatch to clients To QA offshore processes to ensure fit for purpose, effective and efficient To work with onshore and offshore teams to ensure compliance of all checks, controls and processes Ensures payroll delivered to SLA schedules Allocates staff resources to complete Payroll Services to Customers Ensures all payroll procedures are documented and regularly updated Ensures all appropriate quality processes and procedures are adhered to Ensures all payroll reconciliation's are processed and agreed Identifies and implements improvements to the processes and procedures of the business Manages all resources to achieve the business objectives Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible Ensure Security of data is paramount and legislatively compliant Provide Technical Support Ensures system effectiveness and product knowledge is in line with current statutory and legislative requirements Fully utilize payroll system functionality to automate and bring efficiencies to the service Recommends and agrees ways in which systems and procedures can be improved to enhance business Coaches and advises team members, colleagues and customers by sharing technical knowledge and expertise Customer Liaison Manages projects with specific customers in order to establish their needs Documents and interprets data in order to develop documentation for use by the customer to standards Agrees and implements customer reporting requirements. Ensures customer satisfaction levels by constantly reviewing Provides information as requested by customers Requirements Previous experience in payroll and managing a team Experience of working in a customer service environment Knowledge of various payroll systems would be advantageous Experience of managing projects CIPP qualification or equivalent would be desirable
- HR Manager
- £85,000 to £100,000 Per Annum
HRBP for France – Based in LondonA senior HRBP role working for an International Financial Services Group, based in the City with Occasional travel to Paris.This role will predominantly but not exclusively be advising on the groups French HR Operations. The role reports into the HR Manager EMEA and will have the opportunity to be involved in various related and external HR projects and strategic drives. Key Requirements – • Excellent current knowledge and previous experience of advising on French HR for corporate financial services groups.• Demonstrable in depth knowledge of French Labour Laws.• Bi lingual – Fluent English and French language skills.• Previous experience of advising senior client groups within financial or professional services. An exciting opportunity to join a modern, dynamic and growing internationally recognised financial brand. Huge potential for further growth within the organisation and the opportunity to influence at a senior strategic level.
- Payroll Officer
- £40,000 to £45,000 Per Annum
Payroll Specialist Deliver UK payrolls for a range of clients. Acting as a key point of contact for a variety of UK and internationally based clients. Role Overview - • UK payroll processing for a variety of clients and payrolls.• Co-ordinating, managing and liaising with individual clients regarding payroll processing. • Managing and delivering client payrolls to meet specific deadlines. • Act as the first point of contact for queries and escalate where relevant. • Managing and maintaining clear communications to clients and internal stakeholders and teams.• Maintaining excellent current knowledge of the UK statutory processes and legislation.• Working with the implementation team to take-on new payrolls and clients.Requirements & Experience -• Experience of processing multiple large payrolls either within a client payroll environment or a large multiple payroll organisation. • Proven track record of delivering complex UK payrolls working within a deadline driven environment.• Experience of different pension and benefits schemes.• Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction. • Compliant with all UK legislation, statutory monthly and yearly requirements.• Excellent communication and organisation skills.• Ability to build and develop strong relationships with internal and external clients.
- HR Manager
- £80,000 to £100,000 Per Annum
EMEA Human Resources Business PartnerPerm London up to 95kAre you a international HRBP that is looking for a senior opportunity to tempt you into your next career move within financial services? You will work alongside senior HR, HR ops and L&D and produce effective and efficient leadership of the Human Resources function Lead, advise and support on French labour law & French HR practices Aligning global HR policies and philosophies in France with EMEA Build leadership skills and management practices Contribute and lead any HR projects that may arise across the EMEA region Identify, assess & manage risk in a complex multi-location matrixed structure This is an excellent opportunity be involved in a highly respected and successful FS organisation based around Charring Cross / Embankment / Temple It is essential that you come from a financial services background, speak French and have in country experience So if this sounds like you, please apply today
- Payroll Assistant
- £20,000 to £30,000 Per Annum
- Bury St. Edmunds
Payroll Assistant / Bookkeeper - Bury St. EdmundsSalary:£25,000The Role: Processing end to end payroll for a portfolio of clients. Preparing VAT returns. Bookkeeping duties (occasionally at client sites) Requirements: Previous experience processing end to end payroll. Enthusiasm for the payroll industry. Previous bookkeeping experience would be desirable.
- Payroll Controller, Payroll Executive, Payroll Coordinator, Payroll Officer, Payroll Consultant
- £17,000 to £22,500 Per Annum
JOB TITLE: PAYROLL OFFICER PAY BAND: BAND 4 DEPARTMENT/DIVISION: PAYROLL/ CORPORATE BASED AT: UNIVERSITY HOSPITALS BIRMINGHAM, NHSFT, REGENTS COURT, EDGBASTON REPORTS TO: PAYROLL TEAM LEADER PROFESSIONALLY RESPONSIBLE TO: PAYROLL OPERATIONS MANAGER LAST UPDATED: DECEMBER 2015 JOB PURPOSE: To provide an accurate and timely payroll service for our clients To be responsible for a section of weekly and monthly payroll. To process in accordance with statutory and NHS national terms and conditions of employment. KEY WORKING RELATIONSHIPS: Internal: Managers and employees, Finance, HR External: Banks, Building Societies, HMRC, Dept of Works & Pensions, MAIN DUTIES & RESPONSIBILITIES: 1. To manage an allocated section of weekly and monthly payroll ensuring staff are paid accurately and in a timely manner 2. Responsible for the processing of all information received in relation to allocated payrolls, within current and previous pay periods, to include: New starters/leavers. C hanges to contract – hour changes, promotions, demotions. Sickness, Maternity pay, Paternity Pay, Adoption Pay & TIA calculations. Calculation of protections, Acting up Implementation of AEO, student loan, DEO, P45’s etc. Processing of voluntary deductions – e.g. union deductions, GAYE. Calculation of back dated information, and checking on retro run Be able to calculate and apply overpayments to the ESR payroll system, and complete necessary documentation – letter, added to spreadsheet etc. Be able to calculate, raise and recover advances of pay where necessary. Reconcile negative payments and amend on ESR. Extensive knowledge of all NHS terms and conditions and their application to include Agenda for Change, Medical & Dental and Whitley Council; Browsing and checking another section of payroll to comply with audit requirements of secondary checking; Responsible for ensuring correct annotation and scanning of payroll documentation for allocated payroll; Checking of a variety of payroll reports, as directed by the team leader, and to be responsible for the sign off of payrolls for first send processing. This is not an exhaustive list, but an example. 3. Compliance with Local, National and Statutory regulations and have a full understanding how PAYE, NI etc. works in conjunction with the payroll facility. 4. To be able to communicate effectively in person, by telephone or in writing to include confident use of all Microsoft packages. To be able to deal confidently with requests for advice or assistance with queries from employees, colleagues, managers and external agencies including the HMRC. 5. General Payroll Responsibilities – Responsible for timely and accurate input of payroll information into ESR. To build and maintain relationships with colleagues, staff from client organisations, managers and external organisations through effective communication when dealing with requests for advice or assistance, these may be written, verbal or face to face. To assist auditors in locating information and resolving queries as requested by the team leader and Payroll Operations Manager. To ensure audit procedures are adhered to and to audit own workloads To assist in stapling payslip attachments to payslips as required. To draw to the appropriate manager’s attention any need to change or depart from standard operating procedures. To act at all times with department procedures and comply with Trust Standing Financial Instructions and Regulations. The post holder will undertake other duties as may be required to achieve the Trust’s objectives, commensurate with the grading of the post. GENERAL INFORMATION: TRUST VISION AND VALUES The Trust is clear on its vision and values and aims to make sure that they are reflected in all areas of activity. Our vision is simple; To Deliver the Best in Care. Our values apply to every member of staff. They are to treat all with respect, to take personal and team responsibility, to look to improve the way we do things (innovation) and to act with honesty in all we do. TRUST POLICIES AND PROCEDURES The post-holder will be required to comply with all policies and procedures issued by and on behalf of University Hospitals Birmingham. In addition if the post-holder is required to work at other organisations premises they must adhere to the specific policies relating to the premises in which they work. CLINICAL GOVERNANCE & RISK ASSESSMENT The post-holder must be aware of and ensure compliance with the Trust’s Clinical Governance systems and Risk Management systems. CONFIDENTIALITY Your attention is drawn to the confidential nature of information collected within the NHS. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence or action for civil damages under the Data Protection Act. DATA PROTECTION If required to do so, the post-holder will obtain, process and/or use information held on a computer in a fair and lawful way; and hold data only for the specified registered purposes and to use or disclose the data only to authorised persons or organisations. EQUAL OPPORTUNITIES AND DIVERSITY* University Hospitals Birmingham is striving towards being an equal opportunities employer. No job applicant or member of staff will be discriminated against on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, age, sex, marital status or on the grounds of disability or sexual preference. Selection for training and development and promotion will be on the basis of an individual’s ability to meet the requirements of the job. University Hospitals Birmingham the post-holder will have personal responsibility to ensure they do not discriminate, harass or bully, or contribute to the discrimination, harassment or bullying of a colleague or colleagues, or condone discrimination, harassment or bullying by others. The post-holder is also required to co-operate with measures introduced to ensure equality of opportunity. HEALTH AND SAFETY * The post-holder must make him/herself aware of the responsibilities placed on them by the Health and Safety at Work Act  to ensure that the agreed safety procedures are carried out to maintain a safe environment for other members of staff and visitors. The post-holder will have at all times a duty to conduct themselves and to undertake their work, in a safe manner, so not to endanger themselves and others around them. Clearly, the degree of such responsibilities carried out by a particular individual will depend on the nature and extent of his/her work. Should any individual feel concerned over the safety aspects if his/her work, it should be brought to the attention of his/her manager/supervisor and/or Trade Union Safety Representative. The post-holder must adhere to the health and safety rules and procedures of the Trust. He/she has a legal duty to use safety devices and equipment provided. All staff will receive a general introduction to health and safety at work as part of their induction. They will also be given advice on fire, security and lifting procedures. FLU PANDEMIC OR MAJOR INCIDENT In the event of a flu pandemic or major incident, the post holder may be asked to undertake other duties not necessarily commensurate to the banding of this role. This could include duties in any part of the hospital. Prior to undertaking any duties, the member of staff will have full training and induction. No member of staff will be asked to undertake duties for which they are not competent or where they feel unsafe in their environment or could put patients or themselves at risk. NO SMOKING POLICY The Trust has a no smoking policy. Staff are only permitted to smoke in designated smoking shelters. Members of staff must not smoke inside any of the Trust’s premises nor in any vehicle used on Trust Business. Members of staff must adhere to the Trust’s Uniform Policy and therefore any uniforms must be covered whilst smoking. PUBLIC SERVICE USER AND CARER INVOLVEMENT Under Section 11 of the Health and Social Care Act we have a duty to involve patients and the public at all levels within the organisation. The post-holder will be required to recognise and value the benefits of listening and responding to patients and recognise that the patients experience is the catalyst for doing things differently to improve the way we deliver services. UNTOWARD INCIDENTS The post-holder must take responsibility for incident and near miss reporting and must ensure they adhere to all departmental policies and procedures. SAFEGUARDING The Trust is committed to safeguarding and promoting the welfare of the adults, young people and children who use the services. All staff have a responsibility to report any identified concerns of abuse or exploitation through the appropriate route in line with the respective policies and procedures. REVIEW OF THE ROLE This job description will be subject to review and amendment, in consultation with the post holder, to meet the changing needs of the service and the organisation. This role profile is designed to identify principal responsibilities. The post holder is required to be flexible in developing the role in accordance with changes within the Trust’s management agenda and priorities. Although this is a list of the key responsibilities of the post it is expected that the post holder and manager will develop and define the detail of the work to be undertaken. The Trust is committed to equal opportunities, providing opportunities for flexible working and is a no smoking organisation.
- Accounts & Payroll Clerk
- £70,000 to £75,000 Per Annum
Reward & Performance Specialist- HR - AVP Level - London My client, a Global Bank looking for a Reward & Performance Specialist - HR AVP level-to join on a permanent basis. Overall purpose of this role is to supporting the design, engagement and roll-out of Group Reward strategic initiatives. The current book of work is very broad and includes technology, policy and frameworks re-design, process re-engineering and training. Strong project management is vital (the incumbent will have their own portfolio of projects to manage end to end) and have SME accountabilities and divisional relationships If the role does not seem suitable or the timing is wrong please do let me know if anyone else you know may be suitable/interested - I would of course be happy to pay a referral fee for anyone you recommend who secures the role Contact: (see below)
- Payroll & HR Manager, Payroll Manager, HR Manager
- Hemel Hempstead
Job Description The individual will be accountable for a portfolio of customers in the UK& I business who are contracted for HR and Payroll outsourced services. This role will be based in Hemel Hempstead focusing on customers serviced from Hemel and Bedford. The objectives of the role are: To ensure that operations for your allocated customers are delivered according to the contractual SLAs and where possible exceed this, including compliance requirements To deliver high levels of client satisfaction and generate revenue growth as measured by revenue figures and CSAT survey responses.To work in an environment of Continue Service Improvement to develop your customer’s service in line with their business needs. To oversee change control and projects for your client portfolio to ensure deliverables are met To ensure all customer interactions are undertaken in a professional manner, ensuring resolution to queries/escalations, delivering a good customer experience To produce high quality end user documents including presentations and reports To own the profit and loss account for your client portfolio To support the Centre Manager in key accounts requiring remediation activities and continuous improvement initiatives Quality Delivery Management of service to contract and account balanced scorecard to ensure these are tracked and reported accurately and in accordance with agreed timescales Management and delivery of projects within timescales and to budget Consistently meet SLA measures and monitor trends of performance and improvement areas including compliance requirements Ensure processes are complete, reviewed and improved on a continual basis to ensure relevant to the delivery requirements and improved performance Manage customer satisfaction Responsible for client relationship, customer satisfaction and retention Primary point of contact for the client. Be the guardian and role model for our customer relationships and promote customer awareness throughout the company Set and deliver to a formal governance structure Work with the customer, Centre Manager and operational teams to deliver improved customer satisfaction, increasing C-sat scores Promote Operational Excellence Work in collaboration with the operational excellence function to support and promote implementation of productivity and quality initiatives promote a culture of continuous improvement Internal Relationships Build relationships with technical and operational delivery teams to support project work and customer requests. External Relationships Comfortable with customer contacts from payroll/HR administrator up to main board level. About Us NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you. We offer: A large modern open plan working environment Excellent transport links to wider community Flexible benefits package which allows tailored benefits dependent upon circumstances Structured training and on-going personal development Key Competencies: Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective NGA Human Resources is a market-leading, global, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market. Our Values: One Team: Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team. Innovation: We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life. Speed: Our energy and focus means that we always deliver quality, quickly and efficiently Responsibility: We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same. Excellence: We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve.
- Senior Payroll Administrator, Payroll Controller, Payroll Executive, Payroll Coordinator
- Hemel Hempstead / Peterborough
About us NGA UK & Ireland is a market-leading, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting. We provide outsourced Payroll and HR Administration services to over 3500 business clients in the UK & I servicing approximately 900k employees. NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities. At NGA UKI, we’re dedicated to our clients, and we operate as a single team striving for excellence and innovation in everything we do. The Senior Payroll Administrator is a Subject Matter Expert whose mission is to provide expert assistance in outsourced services. Duties include managing escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels. Key responsibilities: Administer and Implement Payroll Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars Ensures data is received in the right format and in time to complete payrolls to agreed deadlines Ensures all Payroll Processes and Procedures are documented and updated regularly Handles complex payroll queries escalated from the client Prioritises and actions daily tasks to be accomplished to meet SLA. Completes and owns payroll processing cycle for allocated customers Calculates, prepares and transmits manual payments and third party disbursements. Liaises with other areas of the business to meet and enhance payroll delivery. Provides statistics for chargeable work to enable effective invoicing. Provides and maintains regular data/statistics/reports to provide to the Payroll Team Leader. Controls the reconciliation processes for own customer’s third party accounts to ensure completion in line with SLA requirements and statutory legislation. Receives and records customer enquiries and provides enhanced information in response to customer requests. Escalates to Line Manager where appropriate. Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made. Ensures company confidentiality at all times and manages data under security policies Records customer issues and complaints to instigate corrective action. Key Experience: Essential Basic numeracy skills Experience of customer handling skills (by telephone, face to face and written contact) Sound Payroll knowledge and experience Quality Audit Proven work record in Payroll Services Desirable CIPP qualified or equivalent, or working towards this qualification Experience in an Outsourcing environment
- Payroll Consultant
- £40,000 to £45,000 Per Annum
Payroll Consultant / Senior Payroll Consultant / Payroll PM / Payroll Project Manager Up to £45,000 + car + great bensA leading international organisation is looking to hire a Senior Payroll Professional to join in their Payroll Projects department to work on external/client HCM solution Excellent and extensive Payroll, Pensions, Compensation and Benefits experience Day to day management of the HCM system projects Has a proven track record in ensuring the Payroll, Payroll processes, systems and data facilitate effective Payroll practice and business efficiencies work with the sales and technical lead / teams Has always developed and implemented process improvements and efficiencies throughout all areas of responsibility. Solid understanding and working knowledge of major HCM solutions and Implementations This is an exciting time to get involved in an established and renowned retail organisation as a Payroll Implementation Consultant..so if this sounds like you, apply today!
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